BB&T Customer Service Representative Interview Questions | Glassdoor

BB&T Customer Service Representative Interview Questions

7 Interview Reviews

Interview Experience

Interview Experience
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Getting an Interview

Getting an Interview
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Helpful (1)  

Customer Service Representative Interview

Anonymous Employee in Greensboro, NC
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 2 weeks. I interviewed at BB&T (Greensboro, NC) in July 2016.

Interview

I filled out an application online and 3 hours later I received a call from a recruiter to schedule an interview. 3 days later I interviewed. Six days after that, I received an offer for employment. I did my background info the same day and signed the offer letter. About a week later, I was officially clear for hire!!

Interview Questions

  • How would you handle conflict on the job?   1 Answer

Other Interview Reviews for BB&T

  1. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at BB&T.

    Interview

    Very straight forward and to the point. I just had the interview but it was a 3 person interview and I won't hear anything back for at least a week.

    Interview Questions

  2. Helpful (9)  

    Customer Service Representative Interview

    Anonymous Employee in Greensboro, NC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at BB&T (Greensboro, NC) in October 2014.

    Interview

    Very relaxed and personal. Supervisor was very interested in learning about me and my interests. Mainly asked why I was applying and about my previous work history. I didn't have any previous work experience in call centers but had a lot of experience in customer service/retail. They are mainly looking for people with experience but if you're able to correlate your previous job history with the job I think you have a shot.

    Interview Questions

  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Florence, SC
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at BB&T (Florence, SC).

    Interview

    Was called early in the morning. Did not understand the English spoken by the reviewer. two minute telephone interview. Could not interpret the questions offered. Caller immediately sent a denial to my e-mal account.

    Interview Questions

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  5. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee in Roanoke, VA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took a week. I interviewed at BB&T (Roanoke, VA) in August 2011.

    Interview

    They will ask you questions about how you handle hard customers and to give examples of how you handled a bad situation and a good situation. They will ask you the length of time that it took you to handle the tough situation and what the resolution was and if you had to get a supervisor involved and the client's attitude with the resolution. Be as detailed as possible.

    Interview Questions

    • Have you ever had a client or customer unhappy with your resolution and how did your former company look at your resolution. They will also ask you questions about cheating and or do favors for your friends or family.   Answer Question

    Negotiation

    there was none

  6.  

    Customer Service Representative Interview

    Anonymous Employee in Charlotte, NC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at BB&T (Charlotte, NC) in June 2011.

    Interview

    The interview is intense panel interview with 4 different hiring managers.Share your interview experience insights with job seekers so that they can know what to expect from the hiring process.

    Interview Questions

    Negotiation

    Share your interview experience insights with job seekers so that they can know what to expect from the hiring process.

  7. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took a week. I interviewed at BB&T.

    Interview

    I posted my resume to Indeed.com and was contacted by a recruiter. They spoke with me about available positions and if I was interested in any of them. I asked to think about it. I decided I was interested on the Customer Service position in the call center. I called back to let them know. They emailed me a call center assesment, which I passed. They then scheduled an interview with me.

    Interview Questions

    • Would you consider learning a new job stressful?
      How do you cope with stress?
      Tell me about a time you worked effectively in a team?
      Give me an example of when you provided great customer service  
      Answer Question
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