BMO Financial Group CSR Interview Questions | Glassdoor

BMO Financial Group CSR Interview Questions

Interviews at BMO Financial Group

15 Interview Reviews

Experience

Experience
66%
27%
7%

Getting an Interview

Getting an Interview
76%
8%
8%
8

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy

Helpful (1)  

CSR Interview

Anonymous Interview Candidate in New York, NY
Declined Offer
Neutral Experience
Easy Interview

Application

I applied online. The process took a week. I interviewed at BMO Financial Group (New York, NY) in January 2015.

Interview

the interview took a week to get i had to wait until then and once i recieved the call i talked to the recruiter who asked basic interview questions.

Interview Questions

Other Interview Reviews for BMO Financial Group

  1.  

    CSR Interview

    Anonymous Interview Candidate in Winnipeg, MB (Canada)
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at BMO Financial Group (Winnipeg, MB (Canada)) in November 2017.

    Interview

    digital interview
    totally 9 questions,6 multiple choice,3 record
    30sec prepare, 3mins answer
    before start you can doing the practices questions,and practice to recored your answer. these is an important tip. I am waiting for their update. you guys don't nervous and remember looking at the camera while you recording.

    Interview Questions

    • explain one time meet a difficult custermer,how did you deal with?   Answer Question

  2.  

    CSR Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at BMO Financial Group.

    Interview

    I have only been through the first step which was a recorded video interview. Either I wasn't what they were looking for or the process takes a very long time.

    Interview Questions

    • Describe an instance in which you went above and beyond for a customer.   Answer Question
  3.  

    CSR Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at BMO Financial Group.

    Interview

    Two weeks after I submit my application, I got a phone interview from BMO. It took about less than half hour. HR went through my resume. The questions were all about the previous work experience as a CSR.

    Interview Questions


  4.  

    CSR Interview

    Anonymous Employee in Trochu, AB (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 5 days. I interviewed at BMO Financial Group (Trochu, AB (Canada)) in April 2018.

    Interview

    Just a quick brief explanation of my credential and resume
    asked my experience, what is my diploma or certification means
    asked if they can phone my former employers, they were friendly and easy to talk to.

    Interview Questions


  5.  

    CSR Interview

    Anonymous Employee in Mississauga, ON (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ months. I interviewed at BMO Financial Group (Mississauga, ON (Canada)) in June 2018.

    Interview

    Very calm & easy. After a Phone interview, came in for an in person interview. And the following week I received the offer. The entire process took about 2 months, also required a lot of detailed background, job checks etc...

    Interview Questions

    • Past experiences & examples of how you would have gone over & beyond for customers. A lot of situational personal examples   1 Answer

  6.  

    CSR Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Easy Interview

    Interview

    great interview, the branch manager is nice, it is basically behavioural questions and situational questions, the environment is great, pretty sure there are lots of competitors but they still willing to refer me to other branch after i did not get the offer.

    Interview Questions


  7.  

    CSR Interview

    Anonymous Employee in Surrey, BC (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4 weeks. I interviewed at BMO Financial Group (Surrey, BC (Canada)) in November 2018.

    Interview

    Submit the application online. Followed by phone interview and then background check. Then interview with the branch manager. Pretty simple and similar to other banks as far as I know of. The process takes a bit of time.

    Interview Questions

  8.  

    CSR Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Average Interview

    Interview

    A typical interiew with lots of questions focusing on sales and personality assessment. But because i was new to banking so focus was more on the personalitytype and suitability for the role. Lots of scenario based questions to assess suitability.

    Interview Questions


  9.  

    CSR Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ months. I interviewed at BMO Financial Group (Toronto, ON (Canada)) in November 2018.

    Interview

    A lengthy process that lasts two months. First phone screen with a lady who is very nice, she provided me with some positive feedbacks and said she will recommend me to the hiring manager. It took months to finally have a one-on-one interview with the HR manager at BMO headquarter. The process was smooth with some standard questions. No surprises. Overall it's an easy but lengthy interview process.

    Interview Questions


Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.