BMO Financial Group Customer Services Representative Interview Questions | Glassdoor

BMO Financial Group Customer Services Representative Interview Questions

Updated Aug 12, 2017
206 Interview Reviews

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206 Candidate Interview ReviewsBack to all Interviews

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Customer Service Representative Interview

Anonymous Interview Candidate
Declined Offer
Positive Experience
Average Interview

Application

I applied online. I interviewed at BMO Financial Group in March 2017.

Interview

Received email that they accepted my online application. Then 2 phone interviews were done, Afterwards there was a face to face interview. Then I was informed that there would be Security Check - back check as it is a Bank. From start to end in total it took 6 weeks.

Interview Questions

  • How would you deal with than upset customer?   1 Answer

Other Interview Reviews for BMO Financial Group

  1. Helpful (35)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2 weeks. I interviewed at BMO Financial Group.

    Interview

    I applied through a staffing agency, and received an email inquiring about a phone interview a couple days later. Phone interview went well, and I was invited to meet in person with the Centralized Hiring Manager a couple of days later. Interview process was relatively seamless. The questions mainly focused on behavioural and past work experience.

    Interview Questions


  2. Helpful (6)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at BMO Financial Group.

    Interview

    Applied on BMO careers website, they emailed me to do digital interview three days later. some multiple choices and 3 behavioural questions.it's not a difficult interview but you need to do some preparation and need to share your previous sales experience. I don't do it well bc i was nervous so not receive the offer.

    Interview Questions

  3. Helpful (13)  

    Customer Service Representative Interview

    Anonymous Employee in Greenwood, IN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 4+ weeks. I interviewed at BMO Financial Group (Greenwood, IN) in April 2015.

    Interview

    -Phone interview asking all Behavior Questions 30 mins
    -interview face to face with Assistance and Branch Manager <--didn't gwt hire but manager call back to refer me to different branch around the corner due to impressive interview.
    -Interview with 2 location with Teller Manager and Assistant Manager
    -Interview with branch Manager
    -get a call from HR department and discuss offer
    -Hired!

    Interview Questions

    • How did you satisfied a customer?
      How did you handle contructive feedback or criticism?
      Describe a time that you were able to make a significant contributions to team effort,goal or objective?   Answer Question

    Negotiation

    Make sure sell you to them!Tell them you are a positive person,go getter and so on


  4.  

    Customer Service Representative Interview

    Anonymous Employee in Minneapolis, MN
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at BMO Financial Group (Minneapolis, MN) in March 2013.

    Interview

    Quick and easy. Applied and heard back by the end of the week. Got promoted within a short time. Questions were behavioral. Asked about my previous experience and how it would help me in the role I was applying for.

    Interview Questions

    • Tell me about a time when (blank)   1 Answer

    Negotiation

    No negotiation.


  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at BMO Financial Group.

    Interview

    Had an initial online interview where you record yourself answering questions. There was a bunch of questions about availability and then 3 video recording responses. I felt very awkward talking to a computer instead of an actual person for answering interview questions

    Interview Questions


  6.  

    Customer Service Representative Interview

    Anonymous Employee in Vancouver, BC (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at BMO Financial Group (Vancouver, BC (Canada)) in July 2017.

    Interview

    applied online, and got phone interview from Chicago which took about 30 mins. all about behavior question. After one week, got a call to set up a face to face interview

    Interview Questions


  7. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2+ months. I interviewed at BMO Financial Group (Toronto, ON (Canada)).

    Interview

    Phone interview after a 2 months and this was by referral, lots of behavioral style questions for situation based responses. One phone interview, another with assistant manager and 3rd with Manager

    Interview Questions

  8. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Regina, SK (Canada)
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1 day. I interviewed at BMO Financial Group (Regina, SK (Canada)) in June 2017.

    Interview

    HireVue is used in this interview via video. Practicing before doing the real interview is the optional in this section.There were there question that were
    1. Explain why your background and experience would be a good fit for this job?
    2. Tell us what has been your best work achievement to this point in your career. What make this achievement important?
    3. Describe a difficult task you were faced with and how you addressed it?
    Starting with reading and preparing the question in 30 sec then you have time to answer the question for three minute. Seem like i was under the high pressure on that time but it is the awesome experience .

    Interview Questions

    • 1.Describe a time when you were able to make a significant contribution to a team effort, goal or objective   Answer Question

  9.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at BMO Financial Group.

    Interview

    you get emailed to set up intereview on the phone, then manager chooses whether or not to interview you in person, then a couple weeks later gives you an offer

    Interview Questions


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