BTS Help Desk Associate Interview Questions | Glassdoor

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BTS Help Desk Associate Interview Questions

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Help Desk Associate Interview

Anonymous Interview Candidate in New York, NY
No Offer
Neutral Experience
Easy Interview

Application

I applied online. The process took 4+ weeks. I interviewed at BTS (New York, NY) in February 2018.

Interview

One phone interview, then two Zoom interviews. Most of the team was in another state. All in all it was a fairly typical interview process. The only complaint I have is that after the third interview, I didn't hear from them for three weeks. Completely ghosted. Finally they responded to an email I sent them.

Interview Questions

  • What was a time you dealt with a hostile customer, and how did you handle it.   Answer Question
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