Bank of America Banking Center Manager Interview Questions | Glassdoor

Bank of America Banking Center Manager Interview Questions

Updated Jun 27, 2017
54 Interview Reviews

Experience

Experience
47%
31%
20%

Getting an Interview

Getting an Interview
57%
15%
11%
11
4

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy

54 Candidate Interview ReviewsBack to all Interviews

Filter

Sort: PopularDateDifficulty

Filter

Sort: PopularDateDifficulty

 

Banking Center Manager Interview

Anonymous Interview Candidate in South Lake Tahoe, CA
No Offer
Negative Experience
Difficult Interview

Application

I applied online. The process took 6 days. I interviewed at Bank of America (South Lake Tahoe, CA) in December 2009.

Interview

1st -Screening phone interview
2nd- Online skills assessment test
3rd - 1 hour phone interview with HR recruiter
4th - Online Coaching skills assessment test
5th - Interview with district manager & assistant

Bof A seems to be all about them without much importance placed on work/home balance. I feel age & length of time in banking(possible old school mentality) was used as a negative against my qualifications. I am glad I was not offered a position - not the right atmosphere for me.

Interview Questions

  • If I called you former boss - what would he/she say you needed to improve.   1 Answer

Other Interview Reviews for Bank of America

  1.  

    Banking Center Manager Interview

    Anonymous Employee in Fresno, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at Bank of America (Fresno, CA) in November 2009.

    Interview

    straight forward, they use a structured interview, be very specific, they are looking for situation, task, actions and results, the more you stick to that format in your answers the better you will do

    Interview Questions

    Negotiation

    no negotiation, take it or leave it


  2.  

    Banking Center Manager Interview

    Anonymous Interview Candidate in Los Angeles, CA
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 4 weeks. I interviewed at Bank of America (Los Angeles, CA) in October 2009.

    Interview

    I was contacted by a recruiter and went through two quick phone interviews. One week later I was asked to take a personality test. After that I was asked to take a skills assessment test. Then I was asked to provide information for a background check. THEN (one week later) I was set up with a 1 on 1 interview. The interview/test/background check process took quite a long time. I was looking for other jobs at the same time and the interviewer asked me about that. I waited on B of A for 4 1/2 weeks...of course I am going to pursue other options!

    Interview Questions

  3.  

    Banking Center Manager Interview

    Anonymous Interview Candidate in San Francisco, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Bank of America (San Francisco, CA) in July 2009.

    Interview

    They called and I came for job interview. They asked many questions and I answered honestly.

    Interview Questions


  4. Helpful (1)  

    Banking Center Manager Interview

    Anonymous Employee in Passaic, NJ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. The process took 2 weeks. I interviewed at Bank of America (Passaic, NJ) in June 2009.

    Interview

    The first interview was a screening interview that I had with a market manager. This led to a call from a recruiter who set up a interview with a Market Executive. I was given a role play exercise where I played the part of a manager and was to have a disicussion with an employee. There was an observer and a current BOA manager that played the role of employee. After this there was feed back and discussion followed by an interview.


  5.  

    Banking Center Manager Interview

    Anonymous Employee in Spokane, WA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Bank of America (Spokane, WA) in May 2009.

    Interview

    Interview with recruiter - Interview with Market and Area manager

    Interview Questions

    • Be prepared to demonstrate your coaching ability   1 Answer

    Negotiation

    I said what I wanted and they agreed


  6. Helpful (1)  

    Banking Center Manager Interview

    Anonymous Interview Candidate in Miami, FL
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4 weeks. I interviewed at Bank of America (Miami, FL) in April 2009.

    Interview

    The initial contact came with a posting for the position. I applied and had to wait 3 weeks for any type of response. Then I received a call from an HR recruiter and went through a phone screening. He stated he would get back to me in a week.

    Then he called me back a week later and stated that he was sending me a email that needed to be completed for the background check and I had to fax a signed release form to B of A Corp. Security department. He sent an addition link to a Personality Test. It had approx 220 question which had to be answered in 30-45 min.

    I had completed the same procedures last year in Sept 2008 when I had applied for a similiar position. The position at that time was closed out due to the economic climate at the time. I asked if I had to complete it again and was told yes. So I completed it all over again.

    Once this was complete I was called in to meet with the HR recruiiter and complete a roleplay scenario which took approx 30 min. This role play was centered around an coaching a nonperforming employee. During this roleplay a Market Leader called into the HR and listened in on the roleplay. I assume to provide feedback to HR. I was told they had other candidates that needed to be reviewed and that they would contact me.

    They called 2 days later and was scheduled to meet with the market executive for an inperson interview. I went to the interview and it was a panel interview. They asked about my resume and experiences. Specific questions were "Tell us about yourself?" "What type of leader are you?" "What get you up in the morning?" What is your typical day like?". Then I was asked to roleplay again. Again it was about a nonperforming employee scenario who was not making their sales goals for the month. (It seems to me that they must have a lot of nonperforming employees or the goals are set so high that not many employees achieve them). They then asked if I was a fluent Spanish speaker and when I responded that I am not fluent in Spanish but that I knew enough to keep employees and customers in line.(the position did not require Spanish) The interview pretty much ended. The asked me if i had any questions and I responded "no" as they had already been answered. They thanked me for my time.

    I did not hear anything for a week so I contact the HR rep. He got back to me 5 day after that to tell me that the position had been filled with an internal candidate. (It seemed to me that it was a waste of time for all if they already had an internal candidate.)

    Interview Questions

    • What was my typical day like working for my past employer?   1 Answer
    • Was I fluent in Spanish?   1 Answer

  7.  

    Banking Center Manager Interview

    Anonymous Interview Candidate
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Bank of America.

    Interview

    Phone interview with recruiter, online tests, followed by an in person interview with CME. They are big on role playing during the interview and if you are a spontaneous person you will have a good interview. A lot of situational scenarios role play. People skills ect.

    Interview Questions

    • It was not a behavior interview. The interviewer asks you to role play with them and provides different and rather vague situation scenarios. i.e. to motivate a difficult yet a high performing banker who had no sales for the past few days who however has made all their goals in the past.   Answer Question
  8. Helpful (1)  

    Banking Center Manager Interview

    Anonymous Employee
    Accepted Offer

    Application

    I applied online. I interviewed at Bank of America.

    Interview

    Online process, recruiter calls for a phone interview and then interview with immediate manager and others on leadership team


  9. Helpful (2)  

    Banking Center Manager Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 6 weeks. I interviewed at Bank of America in August 2012.

    Interview

    Bank of America has a long interview process that was extremely tedious and not very pleasant as a candidate. The process consisted of two online assessments (personality test and situational coaching skills), a telephone interview with the area recruiter, a panel interview with two Banking Center Managers, and a final interview with the District Manager. Everyone I encountered seemed pleasant and professional, with the exception of the District Manager who made a cutting comment about an industry competitor (I never view this as professional behavior) and described her team as "cult-like" in their devotion to Bank of America, which was a bit off-putting. Their culture is clearly sales focused, but seems less strategic and entrepreneurial than other organizations. Interview questions were mostly focused on how to coach underperforming employees and document performance issues. I did sense that customer satisfaction holds high importance and that the Banking Center Managers have high accountability for sales and service performance.

    The process was long (6+ weeks) and they complete background screening (credit, criminal, employment, and educations checks) prior to the in-person interviews, not as part of a pre-employment offer, which I found to be a little invasive and odd. Prior to receiving notification that I was not selected for the role, I had already concluded that this would not be a good fit for me. After investing so much time on assessment and interviews (5 hours total) it would have been nice to receive a personal call or feedback from the recruiter (which he had promised), but I find that most recruiters fail to follow-up and I generally have lowered expectations based on my experiences.

    Interview Questions


See What Bank of America Employees Are Saying

StarStarStarStarStar     Former Anonymous Employee

Pros: “Benefits, career opportunities and your customers”“Benefits, career opportunities and your customers” – Full Review

Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.