Bank of America Loans Interview Questions | Glassdoor

Bank of America Loans Interview Questions

Updated Jun 16, 2017
70 Interview Reviews

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  1.  

    Loan Processor Interview

    Anonymous Interview Candidate
    Declined Offer
    Negative Experience

    Interview

    Documents review of 80-100 loans daily for application of mortgage modifications. Submitting loan to underwriters for finial processing. Being first and only contact. Making out bound calls and collection of payments in a call center environment

    Interview Questions


  2.  

    MLO-Senior Loan Services Specialist Interview

    Anonymous Interview Candidate in Chandler, AZ
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at Bank of America (Chandler, AZ) in February 2017.

    Interview

    I have being previously for the same position and would like to be contact for a second interview. I would love to work in this department since know the job functions.

    Interview Questions

    • Why would I want to work in this department.   1 Answer

  3.  

    Home Loans Customer Service and Sales Interview

    Anonymous Employee in Plano, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Bank of America (Plano, TX).

    Interview

    First initial process receive a call from recruiter giving you more detailed information about the position and schedule an over the phone interview. Then they schedule an in person interview with the hiring manager on-site. Should here from the recruiter a few days later if you got the positon.

    Interview Questions

    • Describe a time you had to deal with an irate customer and how did you deal with the situation?   1 Answer

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Loan Processor Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. I interviewed at Bank of America (Atlanta, GA).

    Interview

    It was fair...but I am a ppl person. 2 managers took turns asking questions about my work experiences and attitude on the job. Just show that you are a hard working team player that can multitask and catch on quickly.

    Interview Questions

    • Have you ever gone above and beyond on the job?   1 Answer

  6.  

    Loan Officer Interview

    Anonymous Interview Candidate in Columbus, OH
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Bank of America (Columbus, OH) in September 2016.

    Interview

    Experience needed, focused on goals and prior training. Asked why Bank of America. Best advice: prepare interview with prior experience, knowledge about the company and reasoning for choosing the company

    Interview Questions


  7.  

    Mortgage Loan Officer Interview

    Anonymous Employee in Saint Louis, MO
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Bank of America (Saint Louis, MO).

    Interview

    Lots of promises, make tons of money, you will have ton of support, real estate agents will want to business with you because of all the bank customers. Technology is great. You just originate and processors will take it from there. Take a good application and get a few up front documents.

    Interview Questions

    • He sold you on Bank of America. Basic questions. Hire people experience and like to hire personal bankers from the branches . Like them young, hungry, desperate.   1 Answer

  8.  

    Mortgage Loan Officer Interview

    Anonymous Interview Candidate in Phoenix, AZ
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at Bank of America (Phoenix, AZ) in May 2016.

    Interview

    30 minute phone interview. Set up via e-mail. Recruiter explained role and commission plan. Also explained duties and expectations. I explained my experience and inquired on number of branches assigned as well as how long it take to close loans.

    Interview Questions


  9. Helpful (2)  

    Mortgage Loan Officer Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at Bank of America.

    Interview

    Met with manager multiple times and was asked about past performance and experience in industry, then had to send in last my 2 yrs W-2's and sales figures to support it.

    Interview Questions

    • How many loans do you close a month? What's your average loan size?   1 Answer

  10.  

    Mortgage Loan Officer Interview

    Anonymous Interview Candidate in Charlotte, NC
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Bank of America (Charlotte, NC) in February 2016.

    Interview

    Group Interview to start and then we went for individual interviews with manager. You then rotated and spoke with a different manager. That was the second in person phase. It starts with a phone interview. They tell you about the position and you go over relevant work experience from your resume.

    Interview Questions

    • How would you handle a customer just calling in for a rate. It ended up in a short role play to demonstrate how I would handle the situation   Answer Question

  11. Helpful (4)  

    Mortgage Loan Officer Interview

    Anonymous Interview Candidate in Jacksonville, FL
    Declined Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 5 weeks. I interviewed at Bank of America (Jacksonville, FL) in January 2016.

    Interview

    It was a joke and I would have expected much more from a company this size. The interview was run by me not the meek timid manager that was supposed to be interviewing me..... But that's just the tip of the iceberg. The manager told me of a base salary figure and then a recruiter called with an offer that was lower. After I told her that I needed to think about it I got a call from another manager who told me he was calling to "finish" the interview. I asked him do you realize I've already been offered the position by the HR recruiter he said yes I just wanted to ask you some other questions so he did and I proceeded to ask about the base pay again. He then told me the recruiter was wrong and that the pay was actually higher he also added that if I had further questions to call him that the recruiter didn't really have Insight into the position. I then told the recruiter I accept the position then she sends me the offer letter again with the lower amount. I asked what was going on with the offer and why I was being offered less than what the manager quoted. She said I talked to him and he states he never told you that. I was able to tell her the hourly rate to the penny he offered and she stated again that it was her offer that mattered and a manager at his level shouldn't have been quoting salary. Needless to say I told them where they could shove their offer since our relationship had begun with lies and deception. Bank of America do yourself a favor and clean house within the management team in Jacksonville FL maybe your customer reviews of how horrible your service is will improve if you get rid of the lying car salesman types you have running the place because if they are lying to new hires how do you think they are treating your customers?

    Interview Questions

    • There were no real questions just the guy saying I think you'll be a "great fit". They are obviously just trying to hire bodies. I asked him more questions than he asked me   Answer Question

    Reasons for Declining

    See my information relating to the interview process but basically I was lied to by the onsite management team about the base pay and I am not interested I working for liars.... If this is how things start how will they be once hired? Do yourself a favor and look elsewhere this company touts the position as a $75k job then tells you for the first four months you'll be working for $14/HR.


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