Bank of America Interview Questions in Miami-Fort Lauderdale, FL | Glassdoor

Bank of America Interview Questions in Miami-Fort Lauderdale, FL

Updated Nov 19, 2017
54 Interview Reviews

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  1.  

    Teller Interview

    Anonymous Employee in Hialeah, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 4+ weeks. I interviewed at Bank of America (Hialeah, FL).

    Interview

    Application followed by a group interview, if selected then you receive an assessment to take. If you pass you can begin to interview at branches. If selected then you must go through finger printing and background check.

    Interview Questions

    • Give an example of a time you had a hard situation with a customer and what did you do to fix it.   Answer Question

  2.  

    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through an employee referral. I interviewed at Bank of America (Miami, FL).

    Interview

    Met with team, consisting of Managing Director, VP, AVP, and portfolio analyst. Was interviewed in both English and Spanish, given that I was to support the team which serviced Global Wealth Latin American clients.

    Later met with Operations Manager. After review and background checks, approval from Human Resources, and agreement with team which I was to support, was provided with package offer.

    Negotiations limited given this was an entry level position to assist an established team and my background while extensive was a first step in this market segment.

    Questions centered on general awareness of financial management, client service needs and how I would address them, and understanding of current events in the specific countries and regions to be serviced for clients.

    Interview Questions

    • Describe general understanding of "Know Your Client" as it relates to current laws in US for International & LatAm clients.   1 Answer
  3.  

    Financial Advisor Interview

    Anonymous Interview Candidate in South Florida, FL
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Bank of America (South Florida, FL) in October 2016.

    Interview

    I interviewed for the FSA role, the interviewer was a young arrogant kid. He must have been 21-24 years old. The office building/bank building was miserable looking inside, the employees offices had no personal connections no pictures just cold empty rooms with desks and computers. Very miserable place to work based on the interactions in that office for the interview. You get a small base salary that is contingent on you meeting unreasonable goals, you don't own your book of business and you will be micromanaged.. not for me or anyone who has experience in finance.

    Interview Questions

    • I am a million dollar potential client, Pitch me our services and how you would sell me?   1 Answer

  4.  

    PB Interview

    Anonymous Employee in Miami, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. I interviewed at Bank of America (Miami, FL) in October 2016.

    Interview

    Very basic same questions as always tell me about yourself, why us , why should we choose u panel interview setting role playing the want to know your a shark on the sales floor and that you can sell ice to an Eskimo sell yourself be confident

    Interview Questions

    • Tell me about a difficult client experience what did u do and what could u have done differently   1 Answer

  5.  

    Teller Interview

    Anonymous Interview Candidate in Coral Gables, FL
    No Offer
    Neutral Experience
    Difficult Interview

    Interview

    Initially had a phone interview which was not too difficult, then had an in person interview with the manager of the Bank at the location. They asked situational questions that are somewhat difficult to answer without preparing. They really concentrate on customer service and how you handle customers.

    Interview Questions

    • Tell me about a time you had an unruly customer and how you handled it.   Answer Question

  6. Helpful (1)  

    Relationship Manager Interview

    Anonymous Interview Candidate in Miramar, FL
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4+ weeks. I interviewed at Bank of America (Miramar, FL) in June 2016.

    Interview

    You take an online assessment. Then an initial phone interview from a recruiter. If successful you invited for a one on one interview with the regional sales manager. Process took about 1 month.

    Interview Questions


  7.  

    Account Executive Interview

    Anonymous Employee in Miami, FL
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3+ months. I interviewed at Bank of America (Miami, FL) in March 2016.

    Interview

    Extremely long; several interviews along with Spanish competency. Interviews were both in person and over the phone. I was unofficially offered the position and all off the sudden, silence. Everyone stopped answering emails and phone calls. Never got a rejection letter either. Very unprofessional

    Interview Questions

    • Spanish assessment was a bit difficult when it came to industry terms.   1 Answer
  8.  

    Fraud Analyst II Interview

    Anonymous Interview Candidate in Miami, FL
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Bank of America (Miami, FL) in February 2016.

    Interview

    the job location was in Phoenix, Arizona. It took about 3 weeks though out the whole process.
    The interview was rescheduled 3 times. I kept highlighting that I'm currently out of the US to make sure there is no misunderstanding even though it's clearly mentioned in my resume. First 2 times I had to wait for more than 2 hours for their call, in both times they apologized only after I contacted them to ask if we still going to have this interview. Eventually (after 2 cancelled interviews and about 10 emails) they informed me (very politely) that the interviewer has no international package and I should be the one to call, of course I accepted without hesitation. (was a bit annoyed)
    Finally when I called the interviewer who was very polite TBH, he sounded like he was in a hurry, only asked the very basic questions and promised to get back to me before the end of the week, it only lasted for 12 minutes or so!!!
    Not surprisingly I haven't heard from them, they weren't even bothered to send an email to tell me I wasn't selected. the overall experience was utterly disappointing.

    Interview Questions

    • Tell me an example of when you had to handle a very angry customer over the phone?
      Describe your typical day at work?   Answer Question

  9. Helpful (6)  

    Customer Service Representative Interview

    Anonymous Employee in West Palm Beach, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 6+ weeks. I interviewed at Bank of America (West Palm Beach, FL) in December 2015.

    Interview

    I applied online months ago. I had a phone interview with a corp. recruiter. She asked me a few basic questions about my experience and availability and then gave me pointers on what to expect and what to wear to the interview. It seems to be a process although I had a great interview experience.

    Interview Questions

    • Explain a time when you had to use outside resources to help a customer?   Answer Question
    • Explain a time when you had very long wait times and a customer was upset about it. What other options could we provide them? (ROLE PLAY)   Answer Question

  10.  

    Wholesale Credit Analyst Interview

    Anonymous Interview Candidate in Miami, FL
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied through college or university. I interviewed at Bank of America (Miami, FL) in October 2015.

    Interview

    Easy. It was just a general get to know you and how well you understand the position you are applying for. They explain the role to you. They make sure you want to do a career in finance. For example I just said i would like learning about all the companies or institutions they provide credit to.

    Interview Questions


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