Bank of America Personal Banker Interview Questions | Glassdoor

Bank of America Personal Banker Interview Questions

Updated Oct 18, 2017
317 Interview Reviews

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Helpful (3)  

Personal Banker Interview

Anonymous Employee
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 2+ weeks. I interviewed at Bank of America.

Interview

I had two interviews both by phone. Normally there are three but they skipped one and the second was changed to a phone interview after a conflict of schedule. Fairly basic questions. They wanted to know strengths and weaknesses. They asked about how you exceeded customer expectations with a client. Previous work history and why I left each job.

Interview Questions

Other Interview Reviews for Bank of America

  1. Helpful (1)  

    Personal Banker Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Bank of America.

    Interview

    It was all about sales. They didn't care if I had any financial background or education. Nothing was relevant outside of sales. Overall if you are comfortable with sales then the interview should be easy.

    Interview Questions

    • Can you sell me anything in this office? Okay, tell me why I need this item. Sell it to me.   1 Answer

  2.  

    Personal Banker Interview

    Anonymous Interview Candidate in Irvine, CA
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Bank of America (Irvine, CA) in November 2015.

    Interview

    3 people interviewed me at small room. they asked me some questions that are not relative with job, and few questions about my previous job. they are all nice people that making me comfortable with interview.

    Interview Questions

  3. Helpful (10)  

    Personal Banker Interview

    Anonymous Employee in Bellevue, WA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Bank of America (Bellevue, WA) in October 2015.

    Interview

    It was a lengthy process and took about a month. I applied online. After filling application I was asked for an online test. It mainly checked presence of mind, had behavioral questions, certain situation based ques. and some calculation based questions. After a week got a call from HR saying my resume was shortlisted and telephonic HR interview was scheduled for next day. HR mainly asked questions about previous job experience and explained the job requirements. Certain questions were:
    Situation from past experience where you had really earned the customer trust.
    How would your past experience help you in current profile.
    Then she sent me an employment verification form whch I filled and sent back.
    After that there was no call or email for another 10 days. I thought i had lost the job. But suddenly I got a call after 10 days and was asked to come for face to face interview with Marketing Manager the next day. This interview took around 1.5 hours. questions asked
    1. explain your past experience.
    2. How should you handle a very irritating customer and situation where you did it well.
    3. Do you have any past experience with sales, relationship building with customers, increasing the business of the branch, cross selling, increasing awareness about latest banking technology and examples for everything.
    4. your other hobbies.
    5. why should we hire you
    6. are you seeing some other organisations as well or are you determined to work for bank of america.
    7. is there anything else that you would like to tell me.
    8. do you have any questions for us?
    9. On a scale of 1 to 10 how would you rate your knowledge of excel
    the interview went on pretty well. After a week I again got a call from HR for scheduling Interview with Financial Center Manager. I had a brief 10 min telephonic interview with him the next day. Questions asked
    1. past experience
    2. what are the most important things to increase business with a customer.
    3. y do u want to work for us.
    4. Do you have any questions for us.
    He told me that they would tell me their decision my the end of the day. And I got a confirmation call from HR after 2 days.

    Interview Questions

    • How should you handle a very irritating customer   1 Answer

  4. Helpful (2)  

    Personal Banker Interview

    Anonymous Employee in Marlboro, NJ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2+ weeks. I interviewed at Bank of America (Marlboro, NJ) in October 2015.

    Interview

    I applied online, the process of the initial application was very standard. After I filled the application I was asked to do a "Virtual Job Tryout" in which they asked behavioral questions, and made up scenarios where you had to assist the client. There was also some simple mathematics. I completed the assessment within an hour. Three days later I received an email from a recruiter who scheduled a time for a phone interview. It lasted about 20 minutes and at the end I was scheduled for an in person interview. The in person interview was very simple, simple questions were asked and it didn't require much thought. About 5 days later I received the job offer contingent to an employment/education background screening and criminal background check.

    Interview Questions

    Negotiation

    There was no negotiation, they offered a base salary with incentives.


  5. Helpful (1)  

    Personal Banker Interview

    Anonymous Interview Candidate in Union City, NJ
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Bank of America (Union City, NJ) in October 2015.

    Interview

    HR emailed me next day to set an appointment for 30 min interview. After talking to HR , She set an appointment with area manager. Went for interview and they asked me to do a roll play how would I help new customer for new account

    Interview Questions

    • Roll play with manager and some general question such as why you want to leave your current job and why Bank of America?   Answer Question

  6. Helpful (1)  

    Personal Banker Interview

    Anonymous Interview Candidate in Anaheim, CA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Bank of America (Anaheim, CA) in October 2015.

    Interview

    I applied online through the BOA website. I think the same day, I got an email from the "Senior VP of Corporate Recruiting" asking me to take their online-assessment. Shortly after, I was invited by the same person to their recruiting event at the Bank of America building in Anaheim. A week later, I went to the interview. There were a bunch of other applicants there and a bunch of interviewers. I went in for the interview and then they asked me to go to a second interview across the hall with a higher-up. The second interview was much shorter, more of a get to know you type thing. A week later or so, I got an email letting me I was not going to be hired.

    Interview Questions

    • Why do you want to work for BOA?
      What makes you stand out from other candidates?
      What does a PB do?
      What sales experience do you have?   Answer Question

  7.  

    Personal Banker Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 3 weeks. I interviewed at Bank of America.

    Interview

    Phone interview
    Phone interview with manager
    Phone interview with market Manager
    In person interview.

    All this to be asked the same questions each time, and to hear how great the company was planning on becoming in the next year.

    Interview Questions

  8.  

    Personal Banker Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Bank of America.

    Interview

    Behavioral interivew questions that centered on problem resolution. Also did some role play to see how well you were able to sell anything to a client. Overall a pretty standard interview process with your typical questions, nothing really outside of the box

    Interview Questions

    • Tell me about a time when a customer said no to a sale?   Answer Question

    Negotiation

    There was no negotiation


  9. Helpful (4)  

    Personal Banker Interview

    Anonymous Employee in Seattle, WA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Bank of America (Seattle, WA) in September 2015.

    Interview

    It was pretty easy. In two months a recruiter contacted me and we had a group interview. From there, the managers negotiated my pay and I started the ore-hire on-boarding process like fingerprints, I-9, etc

    Interview Questions

    • How would you sell me this pen? ("Wolf of Wall Street" question)   1 Answer

See What Bank of America Employees Are Saying

StarStarStarStarStar   Former Analyst in New York, NY

Pros: “Good experience and lots of responsibility”“Good experience and lots of responsibility” – Full Review

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