Barnes & Noble Customer Service Representative Interview Questions | Glassdoor

Barnes & Noble Customer Service Representative Interview Questions

3 Interview Reviews

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Customer Service Representative Interview

Anonymous Employee
Accepted Offer
Positive Experience
Average Interview

Application

I applied in-person. The process took 1 day. I interviewed at Barnes & Noble.

Interview

It was pleasant and the manager was very enthusiastic during the process. She was interested in hearing about what I liked to read, and what other kind of jobs I've had (camp counselor, student associate for a university). They really wanted open availability for scheduling, which wasn't really a problem.

Interview Questions

  • What do you typically read in you spare time?
    What's a book you read recently that surprised you?   Answer Question

Other Interview Reviews for Barnes & Noble

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Fairfax, VA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied in-person. The process took a week. I interviewed at Barnes & Noble (Fairfax, VA) in April 2012.

    Interview

    Handed my application to the store assistant manager and got called back the following day for an interview with the manager and assistant manager . I was called back two days later for a second interview which I had three weeks ago with the manager.

    Interview Questions

    • how do you deal with conflict?   1 Answer
    • How would you handle a difficult customer?   1 Answer

  2. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Secaucus, NJ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Barnes & Noble (Secaucus, NJ) in September 2008.

    Interview

    Simple questions about my computer, customer service skills, and multi-tasking skills.

    Interview Questions

    Negotiation

    None.

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