Capital One Interview Question: Behavior questions, as far as... | Glassdoor

Interview Question

Customer Service Representative Interview Laurel, MD

Behavior questions, as far as when was there a time that

  you went above and beyond for a customer. Be as detailed as possible. Tell me the problem, how you solved it, what was the outcome, and what was the customers reaction? The questions aren't hard you just have to come prepared for customer service questions.

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