Rogers Communications Interview Question: Being such a customer oriente... | Glassdoor

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Interview Question

Technical Support Consultant Interview Toronto, ON (Canada)

Being such a customer oriented position, how do you diffuse

  an angry customer based on either: previously poor experience, unresolved repeat issues, immediate requests for management.

Interview Answer

1 Answer


Get an open dialog going to understand the issue, and arrive at an understanding with the customer so they know fully you 1: understand the issue and 2: are aware of how to resolve or engage others for resolution.
Provide professionalism, be transparent and genuine.

Interview Candidate on Sep 10, 2012

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