Benefits Data Trust Benefits Outreach Specialist Interview Questions | Glassdoor

Benefits Data Trust Benefits Outreach Specialist Interview Questions

Updated Mar 31, 2017
13 Interview Reviews

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Helpful (1)  

Benefits Outreach Specialist Interview

Anonymous Employee in Philadelphia, PA
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 6 days. I interviewed at Benefits Data Trust (Philadelphia, PA).

Interview

I had a telephone interview and was then asked to come in for an in person interview. The interview lasted about an hour. I got to sit with someone while they took calls to see what exactly I'd be doing.

Interview Questions

Other Interview Reviews for Benefits Data Trust

  1. Helpful (1)  

    Benefits Outreach Specialist Interview

    Anonymous Employee in Philadelphia, PA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3+ weeks. I interviewed at Benefits Data Trust (Philadelphia, PA).

    Interview

    The interview went very well, though I had applied for the job over a month before being invited for an interview. There was only one interview, and I was offered the position at the end of it. It felt more like a conversation than an interview, and a BOS was a part of the interview, so I was able to learn more about the position. After the conversation, I sat with a BOS and listened in on a call, which was pretty great. I got to see a little bit of what they do before accepting the job. The culture at BDT is amazing. Everyone seems valued, they play a game every Friday morning before calls begin, and there's room for advancement within the organization.

    Interview Questions

    • What would you say is one of your strengths? Can you give an example of this coming up in a previous job?   Answer Question
    • What is some constructive feedback a supervisor has given you in the past?   Answer Question

    Negotiation

    There wasn't much of a negotiation. All BOS start with the same salary and hours, and there is a chance of getting a small raise after 90 days, which is when benefits kick in. The raise is really to offset money being deducted from your pay to cover the insurance. I wish I had asked about salaried positions at BDT -- BOS are hourly.


  2. Helpful (1)  

    Benefits Outreach Specialist Interview

    Anonymous Employee in Philadelphia, PA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Benefits Data Trust (Philadelphia, PA) in December 2015.

    Interview

    I applied in October of 2015 and didn't hear back from them until December. They were very kind on the phone and brought me in for a group interview. I'm not sure if I remember them saying that it was a group interview, but it was. The interview went very well and I started a week later. Everyone I interacted with during the hiring process assisted in smoothing over the rough edges of a newly expanding nonprofit.

    Interview Questions


  3.  

    Benefits Outreach Specialist Interview

    Anonymous Employee in Philadelphia, PA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Benefits Data Trust (Philadelphia, PA) in April 2015.

    Interview

    You'd be sitting with the HR manager and one other employee from any department in a casual setting. Then they would take you into the call center and listen in on a call to see how entry level employees work. Then you come back to the HR office and wrap up. There is a background check and drug screen involved. They send you to a third party at an offsite location for a urine test, which doesn't take long.

    Interview Questions

    • Do you have any volunteer/social service experience? Describe it.   Answer Question

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Benefits Outreach Specialist Interview

    Anonymous Interview Candidate
    Declined Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through an employee referral. I interviewed at Benefits Data Trust.

    Interview

    The interview process was very pleasant. I met with the hiring manager and one of the team leaders. We discuss normal interview questions. I felt very comfortable and at times the interview drifted off to personal conversations. Which was cool and different. I sat with one of the BOS and listened to a call. The person I was sitting with was on the call for over 30 minutes. I didnt get a chance to inquire about the role.

    Interview Questions

    • What would you do in your first thirty days here?   1 Answer

    Reasons for Declining

    I declined the position because I was offered another position in a field I went to school for.


  6.  

    Benefits Outreach Specialist Interview

    Anonymous Employee in Philadelphia, PA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Benefits Data Trust (Philadelphia, PA).

    Interview

    The entire interview process was very smooth. From the phone interview to the follow up group interview BDT does a great job of keeping you feel comfortable and allows you to take an honest look at what the company does and what their culture stands for.

    I initially found the posting through LinkedIn and then applied through their website. I got a quick response from their hiring manager, who proceeded to schedule a phone interview. The interview was kept very conversational which was refreshing. It was more about getting to know you as the whole person as opposed to just what is on your resume.

    We followed up a phone interview with a group interview between myself, the hiring manager and a team leader. They introduced themselves and a little background on the company. The kept the in person interview conversational as well, going over my professional background and schooling.

    To close it out, they allowed me to sit in with a BOS while they assist clients, which was very helpful because you were able to get a first hand experience about what the company had to offer to its employees.

    Interview Questions


  7. Helpful (2)  

    Benefits Outreach Specialist Interview

    Anonymous Employee in Phila, PA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Benefits Data Trust (Phila, PA) in March 2014.

    Interview

    I applied through idealist.org and heard back with an interview offer within a week. I interviewed with two managers, and the whole process felt very relaxed. It was more like a long conversation about how my skill set would be beneficial to the position, and less like an interrogation with standard, boring interview questions. We talked a lot about my previous work experience and how the work I had previously done could transfer over to the work done at BDT. There weren't any questions where I felt like I had to give BS answers that I knew they wanted to hear. We even joked around and laughed a lot. Very smooth and comfortable.

    Then I got a chance to "shadow" a current employee to decide if the job was something I could see myself doing 40 hours a week. I got to ask him questions about what it's really like to work there, without feeling like he was going to report back to the managers.

    Then we wrapped things up back in the interview room and chit chatted a bit. The hiring manager said he would have an answer by a certain day the next week, and he called me on that day with a job offer.

    Interview Questions

    • No difficult questions. It was more like a fluid conversation about my past work experiences. The questions were not standard interview style questions, but rather questions asking me to elaborate on specific things related to my skills used in previous jobs. Questions were asked based on what was on my resume.   Answer Question

  8. Helpful (1)  

    Benefits Outreach Specialist Interview

    Anonymous Employee in Philadelphia, PA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Benefits Data Trust (Philadelphia, PA) in March 2014.

    Interview

    I saw the position advertised on idealist.org and within 2 days I heard back from the hiring manager. The hiring manager set up a time with me for a phone interview but then had to cancel the day of but gave enough notice and quickly rescheduled for another time. The phone interview which is more like a phone chat is basically to see why you are interested in working at Benefits Data Trust and most likely in my opinion to see if you can communicate over the phone with ease and with a friendly personality which is essential for the job. We arranged a time for a face to face interview. I arrived at their office and was greeted kindly by everyone. There were 2 interviewers, both the hiring manager and a supervisor. The hiring manager conducted the first half of the interview asking basic questions and really trying to get to know me and what I wanted to contribute to BDT. In the middle of the interview. I got a chance to go into the call center and listen to a few conversations. I think this really helped me towards my final decision of accepting the job interview because I really had no idea what to expect for a call center position. Also it gave me a chance to really see the environment of those who have the same position I was applying for which was pretty relaxed yet productive. The second half was conducted by the supervisor to confirm I was bilingual. At the end of the interview there was plenty of time for my questions and which they took the time to answer. The hiring manager let me know specifically when he would get back to me, which he did with an offer.

    Interview Questions

    • Overall there were no difficult questions. This interview is about bringing your personalty and goals to the table while sharing about your work history.   Answer Question

  9. Helpful (1)  

    Benefits Outreach Specialist Interview

    Anonymous Employee in Philadelphia, PA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Benefits Data Trust (Philadelphia, PA).

    Interview

    I had a phone interview that gave me a sense that I wanted to work with BDT in which I feel the most important thing I did was express my interest in growing professionally in a non-profit environment. Had an in person interview with two individuals who answered my technical questions very well. They also volunteered very actuate information about the positive work environment at BDT and some of the negative sides of a call center, which I appreciated as I had no previous call center experience. I also had the opportunity to sit in on a call and talk with a current BOS who was very nice. Show your engagement and excitement throughout the process as they are looking for passionate and skilled individuals.

    Interview Questions

    • They didn't ask very many technical questions about my ability to work in a call center and seemed more interested in how BDT fit into my career plans. They also seemed genuinely interested in hearing about my the lessons I had learned during my year of service with AmeriCops.   Answer Question

    Negotiation

    I did not negotiate other than to make sure I could have sometime off that I had planned before getting the job offer. They were very accepting of that request.


  10. Helpful (3)  

    Benefits Outreach Specialist Interview

    Anonymous Employee in Philadelphia, PA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3+ weeks. I interviewed at Benefits Data Trust (Philadelphia, PA) in November 2013.

    Interview

    In comparison to other positions I applied to, the Benefits Data Trust interview process was very fluid and professional (but not intimidating). I felt as though the preliminary questions required to respond to along with the resume and cover letter gave me a great opportunity to explain who I was and where I was aiming to go. I received a call from BDT promptly and I spoke with the friendly HR manager for about 10 minutes and had a great, short conversation as to why I was interested in the position and to set up an interview. I hadn't realized it at the time but it was pretty much a phone interview! However, it didn't feel forced and the conversation was amicable.
    The in-person interview was comfortable and I met with the HR manager and a team leader from the office. They both expressed how incredible the organization is and really displayed the energy in the mission of helping others. The interview lasted about 50 minutes.
    They gave me the opportunity to sit with a Benefits Outreach Specialist and listen to a call. Unfortunately, no call came in while I sat with the BOS, but she was very nice and told me a little bit more about the job. I definitely noticed that the company culture was not uptight or serious. They allowed employees to wear whatever they wanted, like jeans and t-shirts and the atmosphere seemed light. Truthfully, I was a bit hesitant given that it is technically a call center (an environment I thought I'd never work in), but it really appeared that the employees were happy. Also, windows line the contact center so it's not like it was located in an enclosed dungeon or anything.

    Overall, I think the interview process was great and I was given a clear expectation as to when I would hear back. It took about 3 weeks for them to get back to me.

    Interview Questions

    Negotiation

    I provided a requested salary in my cover letter, which they closely matched so I was content with that. BDT has a set standard salary that they offer new BOS candidates but given that I provided a few reasons why I should receive the salary I requested, it is possible to receive more than their standard introductory rate.


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