Best Buy Customer Service Representative Interview Questions | Glassdoor

Best Buy Customer Service Representative Interview Questions

Updated Mar 22, 2017
64 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Fresno, CA
No Offer
Neutral Experience
Average Interview

Application

I applied online. The process took 4 weeks. I interviewed at Best Buy (Fresno, CA).

Interview

I applied online and was denied further processing about a week later via email. A couple weeks after receiving the email, I was called for a brief phone interview and then accepted an in person interview which was 1 on 1. It was a comfortable environment, They asked questions from a packet and wrote my answers in it. Ended up getting rejected via email… again.

Interview Questions

  • Describe a time you dealt with an angry customer… how did you handle it?   1 Answer
  • How do you handle having multiple tasks simultaneously?   Answer Question

Other Interview Reviews for Best Buy

  1.  

    Customer Service Representative Interview

    Anonymous Employee in Aberdeen, MD
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Best Buy (Aberdeen, MD) in August 2016.

    Interview

    First you interview with your department lead then if they like you they'll schedule you an interview with the general manager. My interview with my department head was more questions about how you deal with peer pressure and the interview with the general manager was more laid back and be basically wanted to know my character

    Interview Questions

    • Describe a situation where a customer was not happy and what did you do to fix it?   1 Answer

  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Phillipsburg, NJ
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Best Buy (Phillipsburg, NJ) in June 2016.

    Interview

    I applied online and they called a few days later to set up a first interview. I had to wait almost a week for the first interview. It was very friendly and casual. Questions were mostly situational and read off of paper by the interviewer. I got a date to come in for a second interview. That too was casual. More situational questions read off of papers. Overall a very easy process.

    Interview Questions

    • What would you do if someone was stealing from the store - either employee or customer.   Answer Question

  3.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Best Buy.

    Interview

    Applied November 2nd Online for the following position, recieved a call back the next day (3rd). During the call she asked me to come in the next day for the 2nd part of the process. Went in next day had the interview it went okay. Told me they'll send me a email in 48 hours if i met the requirements. I ended up getting a call the same day for my third interview. The 3rd interview i was offered the job on the spot. Interview was really chill and lax.

    Interview Questions

    • Why do you want to work for best buy?   Answer Question
    • What would you do if you caught someone stealing? what about if your family member stole something?   Answer Question
    • How would you handle a angry customer?   Answer Question

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Best Buy in September 2015.

    Interview

    I applied online in September and I was called for an interview 3 weeks later. I went thru 2 interviews. One with my supervisor and the other with the general manager. The interviews were a week apart. After the last interview I was emailed a few hours later for an offer for the position.

    Interview Questions

    • Name a time when you didn't get along with a coworker and what steps did you try 2 make to get along.   Answer Question

  6. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Portland, OR
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Best Buy (Portland, OR) in June 2015.

    Interview

    The interview was fairly casual. Mostly just basic questions (how do you handle high-stress environments), be sure to give some detailed/variety of examples. Dressed business casual (polo shirt, slacks). Met with the manager, was super friendly and felt relaxed. Didn't feel overwhelmed. Went for about 20 minutes or so. Good interview experience if anything.

    Interview Questions

    • What do you see as important in a team?   1 Answer

  7. Helpful (6)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience

    Interview

    First interview was simple, waited in the employee break room for a few minutes and then moved into another room for the interview. Basic interview questions, and a few situational questions. If you have worked in a similar retail environment before, than it should be easy to come up with answers to the questions by sharing specific stories from your last few jobs. Advice is to be articulate, I received positive interview feedback for doing this.

    Interview Questions

    • What were you most successful at your last job?   1 Answer
    • What would you do if you had a line of customers when the store opened and you were by yourself?   Answer Question
    • What was the least favorite thing for you about the duties of your last job?   Answer Question

    Negotiation

    If you have experience in retail, always negotiate your pay. $12


  8.  

    Customer Service Representative Interview

    Anonymous Employee in Washington, DC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Best Buy (Washington, DC) in April 2015.

    Interview

    The hiring process was simple and straightforward. I was greeted warmly by two lead team members and given an application form to fill up. The noteworthy questions on this form were, what's your minimum salary expectation, why best buy and what qualifies you to work at Best Buy. I was then interviewed by the store's General Manager with your usual interview questions.

    Interview Questions

    • Why Best Buy, a difficult customer you experienced, a time you exceeded a customer's expectation, a time you put your own needs/goals aside to facilitate a greater good........   Answer Question

  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Canoga Park, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Best Buy (Canoga Park, CA) in April 2015.

    Interview

    The interviewer was very friendly but told me from the beginning that all his questions were standard questions that they have asked everyone. He had a packet and each page had a questing. He'd ask a questions and then I had to wait for him to write down my answer. Most of the questions were regarding customer service. Very generic.

    Interview Questions

    • Tell me about a time you had to go above and beyond for a customer?   Answer Question

  10.  

    Customer Service Representative Interview

    Anonymous Employee in Fort Smith, AR
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Best Buy (Fort Smith, AR) in February 2015.

    Interview

    Well I applied for the Customer Service Specialist and I ended up getting Mobile Sales Consultant! the manager we're super nice and laid back. You can tell they actually cared for their employees and want the best of people to work there. This was my first real interview and they really helped me not get nervous or anything.

    Interview Questions

    • They asked me basic questions like What would you do in his situation? If you see an employee stealing what do you do? -Say tell the manager. Then they ask what should that employee get for stealing- Say they should be fired. Its kind of a make or break question.   Answer Question

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