Best Buy Customer Service Specialist Interview Questions | Glassdoor

Best Buy Customer Service Specialist Interview Questions

Updated Jul 23, 2017
175 Interview Reviews

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Helpful (1)  

Customer Service Specialist Interview

Anonymous Interview Candidate in Dallas, TX
Declined Offer
Positive Experience
Average Interview

Application

I applied online. I interviewed at Best Buy (Dallas, TX).

Interview

Usual 3 interviews.
Phone- Just getting who you are and what you're about.
Manager-A lot of questions that are pretty common should be able to answer all of them without a problem.
GM- Just solidifying the last interview and a few more details.
Overall the manager one was pretty weird just gotta feel out what's important to these people.

Interview Questions

  • Q: How should we deal with employee theft?   1 Answer

Other Interview Reviews for Best Buy

  1.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate in Bronx, NY
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Best Buy (Bronx, NY) in July 2017.

    Interview

    Interview was pleasant enough even I didn't get a job. I believe even though Best Buy is an equal opportunity employer, I have never seen anyone above a specific age category. They hire young people for this type of positions that I have applied for.

    Interview Questions

    • Mostly questions about difficult customer handling and questions about employee honesty.   Answer Question

  2. Helpful (7)  

    Customer Service Specialist Interview

    Anonymous Employee in Bloomington, IN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Best Buy (Bloomington, IN) in June 2017.

    Interview

    About 10 days after submitting my online application, I received a phone call from the HR person. She asked a few questions about availability, and then said they'd like to schedule an interview, which I was able to schedule for the very next day.

    When I arrived at the store, I went to the customer service desk and told them I was there for an interview, after which they went back to let the manager know. The person running the interview was the front end manager, and she walked be into the back to her office. Overall, she asked a lot of questions - some of which were kind of difficult. If you have previous retail experience, that is almost required because most of the questions were geared toward customer service. She seemed pretty impressed by most of my answers though, and after interview told me she would definitely pass me on for the second interview with the store manager. This first interview was on a Wednesday.

    On Friday of the same week, I got a call from the HR person saying they would like to schedule me for a second interview with the store manager. I was able to schedule it for later that same day. For the second interview, the store manager asked only a few general questions about why I want to work there, and what I think I bring to the table. Then, he offered me the job on the spot. The entire process from application to job offer took about two weeks.

    To sum up, always dress nice for an interview. Since I'm a guy, I wore khakis with a button-down shirt and tie. Don't err on the side of casual-ness. Previous retail experience is definitely a plus for answering most of the questions in the first interview. If they call you for a second interview, you can usually be pretty sure you'll get the job, as long as the store manager finds everything to be what the first manager told him or her about you.

    Interview Questions

    • Why do you want to work at Best Buy?   Answer Question
    • Describe a time you dealt with an angry customer, and the steps you took to deal with the situation?   Answer Question
    • Describe a time you dealt with a difficult coworker, and the steps you took to deal with the situation?   Answer Question
    • What is the main thing you would have changed about your previous work environment?   Answer Question
    • Why do you think you would be a good employee for Best Buy?   Answer Question
    • What was the hardest task you had to do at a previous job?   Answer Question
  3. Helpful (3)  

    Customer Service Specialist Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at Best Buy.

    Interview

    Was called in to interview all the way at bronx, when the job I was applying for was located in brooklyn. Interview lasted 5 min and the hr representative had clearly already made her judgement on me before the interview began. She couldn't care less about my responses and said I would hear back in 2 weeks if anything, which was clear it wouldn't happen.

    Interview Questions

    • Why did you leave your previous job?   1 Answer

  4.  

    Customer Service Specialist Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Best Buy in June 2017.

    Interview

    Basic retail questions, wanting to know if you like solving problems, how you've handled customer issues in the past. Was much more like a conversation than an interview, which made it much more relaxing than I was expecting.

    Interview Questions

    • Describe a difficult situation you've dealt with and how you dealt with it?   Answer Question

  5. Helpful (3)  

    Customer Service Specialist Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at Best Buy.

    Interview

    I applied online and got a phone call about a week later. I thought it was just a typical phone call to schedule an interview but the manager proceeded to have about a 10 minute phone interview with me which I was not prepared for as I was currently on my way out the door. I thought this was unprofessional of them as if you're going to hold an interview at least let the applicant know in advance. I'm used to going over my application on the phone before scheduling an interview, but this was more of a formal phone interview.

    Interview Questions


  6.  

    Customer Service Specialist Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Best Buy.

    Interview

    I had three interviews. One on the phone, one with the dept manager, and one with the store manager. They basically wanted to know if I had experienced because it was holiday season.

    Interview Questions


  7.  

    Customer Service Specialist Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Best Buy in May 2017.

    Interview

    Pretty simple, phone call to set up interview, then interviews with the assistant GM then GM. Asked basic interview questions about your background in sales. I had no background so I talked about volunteering and how sales worked into that. They seemed to like that I volunteered and that I knew what the definition of "dependable" meant.

    Interview Questions

  8.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate in Phoenix, AZ
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Best Buy (Phoenix, AZ) in May 2017.

    Interview

    I applied online and the process took 2 weeks. I got a call and went in for the interview the next day. The manager then asked me a few questions.

    Interview Questions


  9.  

    Customer Service Specialist Interview

    Anonymous Employee in Woodbridge, VA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Best Buy (Woodbridge, VA) in May 2017.

    Interview

    phone call + 2 in store interviews. Applied online sunday, was called the next morning, brought in for interview with operations manager on tuesday, met store manager on wednesday. was offered the job and had to submit background check and drug test thursday. showed up to work the next sunday.

    Interview Questions

    • what are your thoughts on stealing?   1 Answer

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