Best Buy Geek Squad CIA Agent Interview Questions | Glassdoor

Best Buy Geek Squad CIA Agent Interview Questions

Updated Apr 6, 2017
120 Interview Reviews

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Helpful (2)  

Geek Squad, Agent (CIA) Interview

Anonymous Employee in San Francisco, CA
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 2 weeks. I interviewed at Best Buy (San Francisco, CA).

Interview

Two face to face interviews in store. You must first pass a phone interview before you get an interview in store. Always come dress business professional. Drug and background check needed before hire.

Interview Questions

  • Basic customer service questions   1 Answer

Negotiation

No need to negotiate. Pay rate is based on experience.

Other Interview Reviews for Best Buy

  1.  

    Geek Squad CIA Agent Interview

    Anonymous Interview Candidate in Houston, TX
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 5 weeks. I interviewed at Best Buy (Houston, TX) in February 2015.

    Interview

    Only one interview and that was in store by the Hiring Manager. I was very dissatisfied with the lack of consideration they had for my time due to the fact that I was told to wait for 2 hours for the HR Manager to return from "lunch break".

    Interview Questions


  2.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee
    Accepted Offer

    Interview

    Applied online, within a couple weeks was contacted over the phone to come in and do an in person interview. The interview was pretty casual, nothing out of the ordinary. The manager I interviewed with was pretty cool and easy going.

    Interview Questions

    • How would you handle a disgruntle customer?   1 Answer

    Negotiation

    no


  3.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate
    No Offer
    Average Interview

    Interview

    they test your skills with visual identification of parts, and test of skills on a computer,its not hard if your really a geek at heart.its simply to see a bit of what you know and how you will fit into the "squad"

    Interview Questions


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  5.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 2 weeks. I interviewed at Best Buy in January 2015.

    Interview

    Interview process in 3 phases, phone, geeksquad manager, store manager. Once you hit the 3rd phase you pretty much typically get the job and at point you're discussing wages. The questions were relatively easy to handle.

    Interview Questions

    • How would you explain to a customer who has no technical knowledge of what a motherboard is?   Answer Question

  6.  

    Geek Squad CIA Agent Interview

    Anonymous Employee in Indianapolis, IN
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at Best Buy (Indianapolis, IN) in December 2014.

    Interview

    Applied online at Best Buy.com. Received a phone call to schedule an interview in the store. Came in for interview waited about 15minutes before I was seen. Talked about other jobs i had in the past. Got a second interview with store manager, basically talked about the expectations and pay and what was required to submit to HR.

    Interview Questions

    • How do you deal with an Irate customer.   1 Answer

    Negotiation

    After talking with other employees pay raged from 10-14$


  7.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee in College Station, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Best Buy (College Station, TX) in December 2014.

    Interview

    Applied online, waited a week or two, got a phone call for an interview, set a time and a date, had the interview with the lady that called me, we rescheduled for a second interview just a few days down the road, had an interview with Pete Cambel - the General Manager of the store - set a time for my first shift, he gave me a shirt and a temporary name tag, and then I had a job. Yay!

    Interview Questions

    • If I was tech savvy and knew my way around a computer.   1 Answer

  8.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in Plymouth Meeting, PA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Best Buy (Plymouth Meeting, PA) in November 2014.

    Interview

    Went for two interviews, was told the over the phone call was my first interview but honestly all they did was ask when I wanted to meet them in person. First interview the guy showed me around the place and asked me some situational questions, then told me that he would schedule me for the same time the next week, and that he would also consider me for other positions around the store considering they have more of a need for workers in other positions then they do for Geek Squad. At the Second Interview I ended up waiting for 30-40 minutes because there was a scheduling mishap, for some reason my interview was scheduled during an important meeting with one of the departments. Once the interview started it was more of the same thing but this time with the store's General Manager.

    Interview Questions

    • "What would you do to make sure that you meet your hourly sales goals?"   Answer Question

  9. Helpful (1)  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee in Dallas, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I interviewed at Best Buy (Dallas, TX) in August 2014.

    Interview

    Everything was great. He spoke about the company and what I would be doing. I already know a lot about tvs. They helped me with talking to customers. I picked it up quick and moved it fast. Just talk about how well you can talk to customers. You will do fine

    Interview Questions

    • Nothing,just the basic questions you can find online or YouTube.   Answer Question

    Negotiation

    Offer,take it or leave it


  10. Helpful (1)  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in Union, NY
    No Offer
    Difficult Interview

    Application

    I applied online. I interviewed at Best Buy (Union, NY) in July 2014.

    Interview

    Terrible and unorganized, was scheduled for a 3pm interview and showed up an hour early to wait until that time and then having someone tell me the hr manager isn't here cause he left early.


See What Best Buy Employees Are Saying

Geek Squad

Star Star Star Star Star   Former Anonymous Employee in West Mifflin, PA

Pros: “Opportunity for growth and learning”“Opportunity for growth and learning” – Full Review

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