Best Buy Geek Squad Interview Questions | Glassdoor

Best Buy Geek Squad Interview Questions

Updated Dec 26, 2016
10 Interview Reviews

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Geek Squad Interview

Anonymous Employee in San Diego, CA
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took a week. I interviewed at Best Buy (San Diego, CA) in December 2016.

Interview

Applied on their website then did the online assessment which took about 15 minutes to do. Someone called me the same day and set up the interview. Interview was with one of the managers and most questions asked were straight forward and mostly related to customer service. After the interview, I got an offer the next day.

Interview Questions

Other Interview Reviews for Best Buy

  1.  

    Geek Squad Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Interview

    scenario based questions. Its typically easy going. Its a retail job so theyre just look to see if you know about electronics and good with people. They hire almost everyone especially during the holidays.

    Interview Questions

  2.  

    Geek Squad Interview

    Anonymous Interview Candidate
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Best Buy.

    Interview

    You fill out an application and questionnaire than, you wait for a follow up call which usually, occurs in 1 to 2 days. A manager will call you to schedule an interview. I found the whole process to be tedious, since, it was very difficult to get in touch with a manager to schedule an interview. Finally, when you get an interview with a manager, instead of the manager your supposed to meet with, someone else greets you and interviews with you. They also try to do the bait and switch tactic with you, so they can offer you a lower position. Keep on your toes with these managers. Furthermore, basic, generic interview questions are used, that doesn't really allow anyone to get to know each other. My interviewer was very creepy, the person took me to a secluded room in the back and kept asking personal questions, that had nothing to do with the hiring process. Additionally, the person did not seem qualified for the role, was interviewing with, he would ask me questions and I would answer them with my technical knowledge and he would stare at me in confusion, as if he didn't know, what was I was talking about, even though the interviewer claimed there was training for the position. I wouldn't bring any equipment for repair there. Honestly, after this creepy interview, I knew I wouldn't want to work with them, if they hire people like this, than they are not looking for quality. Afterwards, I was told that someone will get in touch. Unfortunately, they take too much time to get back to you and they offer a hourly wage, very below your value. I ended up turning them down for a better offer. I don't recommend this company to anyone, it's a waste of time. They are not looking for quality people, instead they want to find the cheapest person they can get for their open position. I ad the technical experience, but it seemed to be too much experience for the position. In addition, please take note to look around the store and see if employees are happy working there; fortunately, I did notice that the employees looked miserable and the store was dead, which also made my decision easier for this company, since I wanted an experience where I could learn and develop my skills, but the employees were sitting around or falling asleep, which doesn't seem like the ideal place to grow and develop your skills.

    Interview Questions

    • How would you explain to a nontechnical person what a cookie is?   Answer Question
  3.  

    Geek Squad Interview

    Anonymous Interview Candidate in Bloomington, MN
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at Best Buy (Bloomington, MN) in January 2016.

    Interview

    I Applied online, and I filled out a multi-part questionnaire. I Had a mini-phone interview. Then i had an In-person interview at Best Buy's corporate office. I got a tour of their office and it was very sleek. I wish I would have gotten the job.

    Interview Questions

    • How have you gotten a user to understand a fix you have done on their computer?   Answer Question
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  5.  

    Geek Squad Interview

    Anonymous Interview Candidate in Altoona, PA
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Best Buy (Altoona, PA) in April 2012.

    Interview

    I currently work for Best Buy as a salesman in the computers department. I applied for a Geek Squad position that I am extremely overqualified for. They did not ask a single question pertaining to my knowledge in the IT field. Every question that was asked was extremely open ended and dry. The positions in the Altoona Best Buy go by how much the managers like you, not how qualified you are for the job or how much you know.

    Interview Questions

  6.  

    Geek Squad Interview

    Anonymous Interview Candidate in Raleigh, NC
    Declined Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Best Buy (Raleigh, NC) in February 2012.

    Interview

    I was actually offered the interview over the phone. I scheduled a day and time that worked best for me and them to meet with the Geek Squad department manager. The day of the interview consisted of me walking in and sitting for about 15 minutes in the home theater department waiting to be interviewed. The guy who interviewed me was laid back and very chill and just asked a few questions regarding my previous work experience, what I am currently doing, working on a team, and etc. Pretty much the questions were common sense and sell yourself. After that he asked told me they do not generally start people off with Geek Squad, instead, you have to work your way up. He told me to come back in within two days to for a second interview with the general manager. The general manager was generally nice but just seemed like a typical jerk right off the bat when he started asking me basic questions pertaining to my schedule and my current job. He did like what I had to say about myself during the interview when it came to questions like customer service.

    Interview Questions

    • If you caught an employee stealing from the company, how should the company deal with the employee?   1 Answer

    Reasons for Declining

    Instead of offering me the Geek Squad job I applied for and instead of offering me the job in the electronics department like I hoped as a second option, he offered me an stocking inventory position. That was definitely not what I had in mind.

  7.  

    Geek Squad Interview

    Anonymous Interview Candidate in San Antonio, TX
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 6 days. I interviewed at Best Buy (San Antonio, TX) in June 2010.

    Interview

    I went in for an interview at 10 am and had to wait for almost twenty minutes after my scheduled time for the interviewer to arrive. She claimed that traffic had prevented her from being on time. She asked me 5 questions, none of which had anything to do with the job, and then had me write down answers on a printed off interview questionaire for her so she didn't have to write it down herself. She excused herself while I was writing, and when I finished, she came back, took the papers, and said they would call by the end of the week if I were hired. I never heard from them.

    Interview Questions

    • describe a time when you had a difficult time with a customer. what did you do? what was the end result?   Answer Question
    • How would you describe your strengths/weaknesses?   1 Answer
  8.  

    Geek Squad Interview

    Anonymous Interview Candidate in Palm Beach Gardens, FL
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Best Buy (Palm Beach Gardens, FL) in August 2009.

    Interview

    First part was a phone interview with basic questions of why I would be the ideal candidate for both Best Buy and Geek Squad. I simply stated my experience in the field as a customer service representative. My past had a track record of 95% very satisfied or better ratings with my customers and the way I dealt with customers in a professional and polite manner. As well as my ability to listen, comprehend, and articulate solutions to people’s problems..

    Interview Questions

    • What makes you the ideal person to work at Best Buy?   1 Answer
    • What makes you the ideal person to work with Geek Squad?   1 Answer
  9. Helpful (1)  

    Geek Squad Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    The process took 1 day. I interviewed at Best Buy in June 2010.

    Interview

    Best Buy called me the day after I applied online to be in the Geek Squad. On the phone, it was a guy who seemed mean and not happy about his job. He asked me some questions like "What other position would you want if you had to pick something else?" and "How many hours can you work when school starts?". I guess I passed the phone interview, and he told me to come in the store for the in person interview.

    At the store, I met the interviewer in a room in the back. He was the same guy from the phone call and had the bad personality I felt when he called me, and he did not smile at all. He just asked a bunch of serious questions like "Tell me about a time when you worked on a team." "Tell me why you want to work here." "Tell me about a time when you had to do something that you didn't know how." "Tell me about a time when you went above and beyond what you were asked to do." This took about 10-20 minutes. He said he would call back in a couple days, but he never did.

    Interview Questions

    • Let's say if we hired you, and you were on break with another employee... he gets a drink, let's say worth about $1.10, and drinks it, then throws it away. What do you do?   3 Answers
  10.  

    Geek Squad Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 2 weeks. I interviewed at Best Buy in June 2010.

    Interview

    My friend got me the interview for Geek Squad, basically we skipped the initial phone interview, went straight to the dept interview where I was asked customer service questions but absolutely no tech questions, this went well, the Geek Squad manager seemed like a really cool chill guy, but made sure I was right for the job, at the end of the interview he told me I had his approval, I then had a second "interview" with the GM a week later, this was not really an interview and he only asked me why I wanted to work there and what I thought should be done with employees caught stealing, I answered these questions and was offered a job, I then had to take a drug test, and got a call back to start my orientation the next week.

    Interview Questions

    • Give me an example of how you gained trust with a customer.   Answer Question
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