Best Buy Geek Squad, Agent (CIA) Interview Questions | Glassdoor

Best Buy Geek Squad, Agent (CIA) Interview Questions

Updated Apr 6, 2017
120 Interview Reviews

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120 Candidate Interview ReviewsBack to all Interviews

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Geek Squad, Agent (CIA) Interview

Anonymous Employee in Dallas, TX
Accepted Offer
Neutral Experience
Easy Interview

Application

I applied online. The process took 2+ weeks. I interviewed at Best Buy (Dallas, TX) in July 2014.

Interview

It was slow and took a little longer than anticipated to get hire on, phone interview followed by in person interview with GM. Followed by drug test paid for by Best Buy. 2 weeks of calling every other day to receive job offer.

Interview Questions

  • General Questions about character.   1 Answer

Other Interview Reviews for Best Buy

  1. Helpful (6)  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee in Monroe, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Best Buy (Monroe, NY).

    Interview

    Fairly general interview questions. Very friendly interviewers. It was a 2 interview process. The first one seemed more along the lines of informing you about the position to see if you still were interested. The second one had more questions along the lines of work ethics. Both interviews seemed laid back, but still had the important questions.

    Interview Questions

    • Unexpected: What are your views of customer or employee theft?   Answer Question

  2.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at Best Buy.

    Interview

    Meet with Geek Squad Manager and Store Manager. Interviews weren't substantial and they took me at my word on my experience. More focused on sales experience than technical. I had all the basis for an A+ cert but they were more happy that i'd worked as a sales rep elsewhere.

    Interview Questions

    • What experience in sales and computer repair do i have.   Answer Question
  3.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in Tucson, AZ
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Best Buy (Tucson, AZ).

    Interview

    Someone in HR initially called to ask about availability and if I still wanted then position, scheduled an interview for 2 days later. The manager was really disinterested and had half a pen in his mouth the whole time. He seemed bored and it immediately turned me off wanting to work for Best Buy.

    Interview Questions


  4.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Best Buy in May 2014.

    Interview

    Phone interview -> Geek squad manager interview -> GM interview

    Overall process took pretty long, but got the job and is working now.

    Asked a lot of situation questions such as tell me one time...

    and of course tell them you can sell anything they want you to sell

    Interview Questions


  5.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee in Temple, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Interview

    A few technical questions asked. Questions about how you would handle certain situations.

    Interview Questions

    • Name a time you had to go above and beyond to help a customer.   Answer Question

  6.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee
    Accepted Offer

    Application

    I applied online. The process took 5 days. I interviewed at Best Buy.

    Interview

    3 panel interview various situation questions.

    Interview Questions


  7.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee in Lake Jackson, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Best Buy (Lake Jackson, TX).

    Interview

    Officially three interviews but I was hired in two

    Interview Questions

    • When was the last time you spoke to group of people that you didn't know and gave them direction? This was the second or third question in the first interview   1 Answer

    Negotiation

    There was no negotiation. The store manager let me know that they could not pay me the rate I had asked but came close enough for this area.

  8.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee in Sarasota, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Best Buy (Sarasota, FL) in January 2014.

    Interview

    pretty straight forward and asked simple selling questions. i did not get the original position i aplied for and one i was hired i was never given the chance for the position. nothing out of the ordinary.

    Interview Questions

    • how do you deal with a frustraited customer   1 Answer

  9.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Best Buy.

    Interview

    online screening for consistent behavioral question answers, phone interview, in person interview, Job offer before second interview.

    Interview Questions

    Negotiation

    Zero room for negotiation. I tried to counter offer and was met with heavy resistance, condescension even.


See What Best Buy Employees Are Saying

StarStarStarStarStar   Current Merchandiser in Memphis, TN

Pros: “Discounts, Culture, Environment, Friendliness, Professional”“Discounts, Culture, Environment, Friendliness, Professional” – Full Review

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