Best Western Front Desk Agent Interview Questions | Glassdoor

Best Western Front Desk Agent Interview Questions

Updated May 3, 2017
16 Interview Reviews

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Front Desk Agent Interview

Anonymous Interview Candidate in Marlborough, MA
No Offer
Positive Experience
Average Interview

Application

I applied online. I interviewed at Best Western (Marlborough, MA) in May 2017.

Interview

It went very smooth, I was told in detail what the company values most which is customer service, and effective employee training, The job was described in a way that I would understand it comfortably and accurately. I felt the interview went very well and I did not feel pressured or felt like I was "put on the spot" when asked questions,

Interview Questions

  • Availability. If I was not available for weekend shifts, this wasn't the job for me.   1 Answer

Other Interview Reviews for Best Western

  1.  

    Front Desk Agent Interview

    Anonymous Employee in San Francisco, CA
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at Best Western (San Francisco, CA).

    Interview

    It was brief. Questions not reply applicable to the job, only things like transportation, availability. Not interested in past relevant experience or job skills. I felt like a warm body, not a valuable asset.

    Interview Questions

    • Do you have reliable transportation   1 Answer

  2.  

    Front Desk Agent Interview

    Anonymous Employee in La Pine, OR
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 1 day. I interviewed at Best Western (La Pine, OR).

    Interview

    It was with the new manager and the regional manager of the company. It went smoothly and was very pleasant. I was very comfortable and was hired on the spot because I represented myself professionally and eloquently. We talked about my past experience and training and what they expect from a new hire. What the culture of the staff and what they were trying to put together as a team. I felt that the management had a great idea of a new staff culture. I was thrilled about being apart of the crew.

    Interview Questions

    • If I was available to come in on short term notice.   1 Answer
    • How comfortable I was with handling customers.   1 Answer

    Negotiation

    Easy, they offered me the job about 45 minutes after my interview.


  3.  

    Front Desk Agent Interview

    Anonymous Employee in Spring, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Best Western (Spring, TX) in December 2016.

    Interview

    Pretty standard interview process. Job duties and expectations were laid out very clearly. Very friendly and open about the position. I was offered the position at the end of the interview and started my first day of training the following Monday.

    Interview Questions

    • What type of experience do you have? What hours are you looking for? What does customer service mean to you?   Answer Question

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Pelham, AL
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at Best Western (Pelham, AL) in December 2016.

    Interview

    Getting the interview was easy,but in the interview he asked alot of questions and at the end he said I'll get back to you an abruptly stood up.so I'm not sure if that means it went well or not.he was really nice and seems like a good manager,so I hope they call me back.

    Interview Questions

    • What did I expect from the job? What were my strengths and weaknesses? What kind of hours would be good for me?   1 Answer

  6.  

    Front Desk Agent Interview

    Anonymous Employee in Charlotte, NC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 3 days. I interviewed at Best Western (Charlotte, NC) in February 2012.

    Interview

    Simple in person interview with basic questions. The interview took no more than 15 minutes. Also the interview was one on one. I really don't have anything else to add the interview was really very easy.

    Interview Questions

    • What experience do you have?   1 Answer

  7.  

    Front Desk Agent Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 days. I interviewed at Best Western in September 2015.

    Interview

    Disinterested Manager shot off some basic interview questions in the lobby. I got the interview after being in town for three days. I'm only here for a short while so I'll stick out the next few months, but if I were staying in Boulder, I would seek employment elsewhere.

    Interview Questions

    • How long is your lease for?   1 Answer

  8.  

    Front Desk Agent Interview

    Anonymous Employee in Patterson, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 4 days. I interviewed at Best Western (Patterson, CA).

    Interview

    I applied with my paper application. I turned it in and was asked if I wanted to speak to the manager. Then the manager asked me about why I was applying. About a day later, I was called for an interview. At the interview, I was asked about my work history. Mainly I was asked an volunteer work. Then about 2 days later I was offered the job.

    Interview Questions


  9.  

    Front Desk Agent Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Best Western in June 2012.

    Interview

    The interview process was very smooth and simple. It was a straight forward and comfortable situation. Only a few questions were asked and it was easy to answer coming from someone who had previously worked in the hospitality industry.

    Interview Questions

    • How would you handle a situation in which there is a frustrated customer complaining at the front desk with a line of people behind the customer waiting to be helped who are becoming impatient?   1 Answer

  10. Helpful (3)  

    Front Desk Agent Interview

    Anonymous Employee in Arlington, VA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at Best Western (Arlington, VA) in June 2015.

    Interview

    Complete application - Get a call from hiring manager to setup interview - 1:1 face to face interview with hiring manager - hear, learn about open position - If all goes well, your hired!

    Interview Questions

    • What was your experience like working in customer service.   Answer Question

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