Blue Cross and Blue Shield of Texas Interview Questions in Abilene, TX | Glassdoor

Blue Cross and Blue Shield of Texas Interview Questions in Abilene, TX

1 Interview Review

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    Customer Advocate Interview

    Anonymous Employee in Abilene, TX
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Blue Cross and Blue Shield of Texas (Abilene, TX) in October 2014.

    Interview

    The interview was a lot of role playing and general customer service questions. There were a few potential employees in a main room. We completed a few documents and questionnaires while supervisors came in one by one and grabbed one person at a time. We each waited our turn in the main room. Once you were taken by a supervisor into another room, that's when the interview process began. Typical back and forth banter with a lot of questions and note taking by management. Nothing was out of the ordinary as far as what to expect. This is an inbound call center and a CSA'S role is to handle customer inquires, payments, etc.

    Interview Questions

    • How would you explain to a customer that their dependent did not qualify for a benefit under their health insurance plan?   1 Answer

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