Bonneville Power Help Desk Analyst II Interview Questions | Glassdoor

Bonneville Power Help Desk Analyst II Interview Questions

1 Interview Review

Experience

Experience
100%
0%
0%

Getting an Interview

Getting an Interview
100%

Difficulty

2.0
Average

Difficulty

Hard
Average
Easy

1 Candidate Interview ReviewBack to all Interviews

Filter

Sort: PopularDateDifficulty

Filter

Sort: PopularDateDifficulty

Helpful (5)  

Help Desk Analyst II Interview

Anonymous Employee in Portland, OR
Accepted Offer
Positive Experience
Easy Interview

Application

I applied through a staffing agency. The process took 4+ weeks. I interviewed at Bonneville Power (Portland, OR) in May 2010.

Interview

Found job posted with Contracting agency. Submitted resume for first screen to them. The contracting agency then screens their applicants and sends 1-3 candidates to Bonneville's Contracting Officer for screen. The CO may get submissions from 3-4 different agencies, then selects 3-4 for the Hiring Manager to interview. The hiring manager does a phone screen first, then if the candidate passes the phone screen, is invited (through the contracting agency) for a 1:1 interview. Due to security requirements, the candidate is escorted 100% of the time while on the property. If selected, the candidate has to fill out a Security Background Investigation form that gives the agency the information needed to perform a full National Agency Check Investigation (NACI). While that process is on-going, A clean Local Agency check allows the accepted contractor to get a temporary badge that allows limited access to the building(s) that they require. If the accepted contractor cannot pass the Local or National Agency check, they are released due to non-qualification. If you have anything on your record that may be of concern, put it down on the form! Just because you have something on your record does not mean that you will not be hired, but concealing it will cause an immediate termination when it is found.

Interview Questions

  • Tell us how you handled a difficult customer/situation in the past.   2 Answers
  • How would you diagnose a customer's inability to print on their network printer?   1 Answer

Negotiation

No negotiation, other than possibly advising them of previously scheduled vacations and asking for the time off (was not a problem). As a Federal Agency, they have standard pay levels and contractor rates under the "prevailing wage" system.

Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.