CAA South Central Ontario Interview Questions | Glassdoor

CAA South Central Ontario Interview Questions

Updated Sep 11, 2017
26 Interview Reviews

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  1.  

    Insurance Analyst Interview

    Anonymous Interview Candidate in Berkeley, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through college or university. The process took 5 days. I interviewed at CAA South Central Ontario (Berkeley, CA) in September 2015.

    Interview

    Focus more on technical questions. And make sure to understand basic statistical terms and be able to apply that in real life cases. The real life case is based on what you answered in the last question. Also, try to think generally and thoroughly when answering questions. Consider as many variables as you can.

    Interview Questions


  2.  

    Customer Service Representative Interview

    Anonymous Employee in Thornhill, ON (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at CAA South Central Ontario (Thornhill, ON (Canada)).

    Interview

    Submitted a resume & cover letter online. Heard back approx. 3 weeks later. Thorough questions & answers through a telephone discussion. Then agreed to come in for an interview (Thornhill, ON). A character response questionnaire must be completed online prior to interview. Conditional Offer of Employment issued pending a background check (criminal, credit, and references).

    Interview Questions

    • Tell us about a situation where you offered exceptional customer service.   Answer Question
  3.  

    Sales Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Interview

    great process, good interview, very insightful and lengthy with good explanation of the job description, compensation, and what is expected of every employee - also was not too long in duration or with too many different people

    Interview Questions


  4.  

    QA Analyst Interview

    Anonymous Interview Candidate in Ottawa, ON (Canada)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at CAA South Central Ontario (Ottawa, ON (Canada)) in June 2017.

    Interview

    It was nice . Hiring team made me feel comfortable by first talking on general topics then they started with asking about myself and the projects I deed in past.

    Interview Questions

    • What are the qualities you would like to see in your Boss ?   1 Answer

  5. Helpful (3)  

    Customer Services Representative Interview

    Anonymous Interview Candidate in Thornhill, ON (Canada)
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at CAA South Central Ontario (Thornhill, ON (Canada)).

    Interview

    Applied online, did a brief phone interview with the HR lady a week or two later who invited me for the in person interview which lasted around half an hour and consisted of the HR rep and the sales supervisor. If the interview goes well, they will extend a conditional offer of employment based on the successful completion of a credit, criminal and reference check. CAA hires a third party called Backcheck to perform these checks. Also CAA recently added a new component to their hiring process where they not only look at your credit report but your overall score as well so if its not good they will revoke their conditional offer of employment.

    Interview Questions

    • Walk us through your resume
      Tell us about your previous work experience- then specifies with sales and sales goals
      Did you have any rewards for meeting sales goals? Were you paid commission?
      Have you worked in a commission environment?
      What did you like and dislike about your sales job or previous job?
      What does customer service mean to you?
      How would you communicate with someone who speaks broken English?
      What is more important- good customer service or meeting sales goals? (Hint: Sales goals)
      What plans do you have after you graduate?
      How do you manage work and school?
      Tell me about a time you dealt with an angry customer?
      If I hire you, what are your goals in the first month?
      What skills do you bring to the table?
      Why CAA?
      Why did you apply for this position? What do you like about it?
      Where do you see yourself in five years?
      If a tree falls in a forest and no ones there to hear it, will it make a sound? (joking)
      Do you have any questions for us?   Answer Question

  6.  

    Manager Interview

    Anonymous Employee in Thornhill, ON (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2 weeks. I interviewed at CAA South Central Ontario (Thornhill, ON (Canada)) in August 2016.

    Interview

    I had a Phone interview and then within two weeks I had a a face to face interview with HR and the Director.
    They do let you know fairly quick if you do get selected for the next round typically within few days My final interview was with the peers and direct reports.

    Interview Questions

    • Mostly star based scenario questions and questions regarding your past experience.
      The questions are pretty straight forward   1 Answer

  7.  

    Call Centre Interview

    Anonymous Interview Candidate in Richmond Hill, ON (Canada)
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied in-person. The process took 2+ weeks. I interviewed at CAA South Central Ontario (Richmond Hill, ON (Canada)) in July 2016.

    Interview

    Very disjointed. 2 people interviewed and they seemed disorganized and not in sync. There was little engagement. Seemed totally unprofessional and it changed my opinion of the organization. I sensed they are unable to make decisions without executive input. Sounds like a very autocratic place to work. They seem to want change but they talk at length about how well things are the way they are. That was very confusing. Not sure the management there (director was involved in the interview) wants the change.

    Interview Questions

    • Walk us through your resume   1 Answer
  8.  

    Member Care Counsellor Interview

    Anonymous Employee in Hamilton, ON (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at CAA South Central Ontario (Hamilton, ON (Canada)).

    Interview

    I applied online, there was a telephone interview , an in person interview with the supervisors, testing and that's it. I think I was called within a week of testing and my start date was 3 weeks later. It was pretty easy, but now I think the interviews are a bit more difficult

    Interview Questions

    Negotiation

    No negotiation


  9.  

    Actuarial Analyst Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at CAA South Central Ontario (Toronto, ON (Canada)) in February 2016.

    Interview

    Typical screening process. 1 phone screen interview and 2 on-site interviews in their corporate office. The interview process was very basic - go over the resume, share work experience and basic behaviour questions. The HR lady that organized the interview process was very friendly.

    Interview Questions


  10.  

    Analyst Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at CAA South Central Ontario.

    Interview

    two phone interviews, two on-site, no hard questions. Phone screen on resume and second phone interview with common behavior questions. First onsite with hiring manager with some very basic resume questions and scenario questions. Second onsite with director for some basic tech questions.

    Interview Questions


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