CIBC Customer Service Representative Interview Questions | Glassdoor

CIBC Customer Service Representative Interview Questions

Updated Nov 7, 2017
167 Interview Reviews

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Helpful (6)  

Customer Service Representative Interview

Anonymous Interview Candidate in Ontario, CA
No Offer
Neutral Experience
Easy Interview

Application

I applied online. The process took 2 weeks. I interviewed at CIBC (Ontario, CA) in May 2014.

Interview

I applied online, and a week later I received an email to set a phone interview with HR people for the phone.The second round interview is in the branch which I applied for and with two mangers. One of the mangers asks the questions and another was just recording the answers.

Interview Questions

  • What if you are unable to help the client?   2 Answers

Other Interview Reviews for CIBC

  1. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied in-person. I interviewed at CIBC.

    Interview

    Not a bad experience for training myself. Good environment. Good pace and good serving. The interviewer consists of two people sitting in front of you but no much stress. Take it easy.

    Interview Questions


  2.  

    Customer Service Representative Interview

    Anonymous Employee in Montreal, QC (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at CIBC (Montreal, QC (Canada)).

    Interview

    This process was standard and very professional. The questions seemed routine. It lasted about an hour and I was notified a few weeks after that I had received an offer

    Interview Questions

    • About my experience with team work   1 Answer
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Halifax, NS (Canada)
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at CIBC (Halifax, NS (Canada)) in October 2017.

    Interview

    Received an initial phone call to set up a phone interview an hour after applying. The phone interview was pretty straight forward in terms of what was discussed and asked by the interviewer. I was told I would be contacted for a face to face but actually received an e-mail stating I was no longer applicable for the position. As someone with my mutual funds license, a degree and diploma in finance I am shocked that I was not even given a face to face. Since a young age I've wanted to work with CIBC but I will never and I mean never apply to a position here again.

    Interview Questions


  4. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Toronto, ON (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 6+ weeks. I interviewed at CIBC (Toronto, ON (Canada)) in September 2017.

    Interview

    Receive a phone call to set up the interview appointment and receive an email for confirmation. The interview with brach managers takes about 20 minutes. Another phone call interview with HR takes about 10 minutes.

    Interview Questions


  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Victoria, BC (Canada)
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at CIBC (Victoria, BC (Canada)) in September 2017.

    Interview

    The phone interview was a positive, average experience as was my in person interview.

    The process was extremely quick, and I was offered the position a week after the final interview.

    Interview Questions

    • "Do you have an account with CIBC? If not, are you aware you are required have one if you are the successful candidate?"   1 Answer

  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Calgary, AB (Canada)
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at CIBC (Calgary, AB (Canada)) in September 2017.

    Interview

    I applied online first and received the phone interview after two weeks. The formal interview was scheduled in 2 weeks. The questions of interview are not that hard to deal with.

    Interview Questions


  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Regina, SK (Canada)
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at CIBC (Regina, SK (Canada)) in September 2017.

    Interview

    It was a telephonic interview. He asked me basic questions like my education, work experience, expected salary etc. Then he asked me some behavioural questions which were not very difficult.

    Interview Questions

  8.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at CIBC.

    Interview

    The assistant manager asks some behavioral questions and your experience. Then she introduced me to the general manager once it was done. He came in a and briefly introduced himself

    Interview Questions

    • Please tell me a time where you had to do a difficult task and how you went about doing it.   Answer Question

  9. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Markham, ON (Canada)
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at CIBC (Markham, ON (Canada)) in June 2017.

    Interview

    phone interview at first and take one week to interview at branch. General and csr manager interview together and they are very gentle and kind , and do some role during the interview , such as deposit money and sell credit.

    Interview Questions

    • role play about deposit check.   1 Answer

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