CIBC Customer Service Representative Interview Questions | Glassdoor

CIBC Customer Service Representative Interview Questions

Updated Oct 17, 2017
162 Interview Reviews

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Helpful (6)  

Customer Service Representative Interview

Anonymous Interview Candidate in Ontario, CA
No Offer
Neutral Experience
Easy Interview

Application

I applied online. The process took 2 weeks. I interviewed at CIBC (Ontario, CA) in May 2014.

Interview

I applied online, and a week later I received an email to set a phone interview with HR people for the phone.The second round interview is in the branch which I applied for and with two mangers. One of the mangers asks the questions and another was just recording the answers.

Interview Questions

  • What if you are unable to help the client?   2 Answers

Other Interview Reviews for CIBC

  1. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Toronto, ON (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 6+ weeks. I interviewed at CIBC (Toronto, ON (Canada)) in September 2017.

    Interview

    Receive a phone call to set up the interview appointment and receive an email for confirmation. The interview with brach managers takes about 20 minutes. Another phone call interview with HR takes about 10 minutes.

    Interview Questions


  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Victoria, BC (Canada)
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at CIBC (Victoria, BC (Canada)) in September 2017.

    Interview

    The phone interview was a positive, average experience as was my in person interview.

    The process was extremely quick, and I was offered the position a week after the final interview.

    Interview Questions

    • "Do you have an account with CIBC? If not, are you aware you are required have one if you are the successful candidate?"   1 Answer
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Calgary, AB (Canada)
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at CIBC (Calgary, AB (Canada)) in September 2017.

    Interview

    I applied online first and received the phone interview after two weeks. The formal interview was scheduled in 2 weeks. The questions of interview are not that hard to deal with.

    Interview Questions


  4.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at CIBC.

    Interview

    The assistant manager asks some behavioral questions and your experience. Then she introduced me to the general manager once it was done. He came in a and briefly introduced himself

    Interview Questions

    • Please tell me a time where you had to do a difficult task and how you went about doing it.   Answer Question

  5. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Markham, ON (Canada)
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at CIBC (Markham, ON (Canada)) in June 2017.

    Interview

    phone interview at first and take one week to interview at branch. General and csr manager interview together and they are very gentle and kind , and do some role during the interview , such as deposit money and sell credit.

    Interview Questions

    • role play about deposit check.   1 Answer

  6.  

    Customer Service Representative Interview

    Anonymous Employee in Toronto, ON (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1+ week. I interviewed at CIBC (Toronto, ON (Canada)).

    Interview

    I first dropped off my resume to the branch in person, the branch manager gave me a call few days later to apply for the posting on-line. I was called later to schedule an interview.

    Interview Questions


  7. Helpful (7)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Vancouver, BC (Canada)
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at CIBC (Vancouver, BC (Canada)) in April 2017.

    Interview

    I apply online and after about one week, I received a phone call to have a phone interview to get a chance to have a face to face interview into a branch. so now l am waiting.

    Interview Questions

  8.  

    Customer Service Representative Interview

    Anonymous Employee in Fergus, ON (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I interviewed at CIBC (Fergus, ON (Canada)) in April 2017.

    Interview

    In person. Branch manager and assistant manager. Behavioural questions as well as experience. Asked about education and relevant courses as well as extracurriculars. Talk about how you've lead a team and solve problems and you'll do well. Confidence is important in banking as youre handling others money so make sure you convey this.

    Interview Questions


  9.  

    Customer Service Representative Interview

    Anonymous Employee in Toronto, ON (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at CIBC (Toronto, ON (Canada)) in April 2017.

    Interview

    I got a phone interview by CIBC and after few weeks I am invited to a face to face interview in Toronto. I waited for a long time after the phone interview.

    Interview Questions


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