CIBC Customer Service Representative Interview Questions | Glassdoor

CIBC Customer Service Representative Interview Questions

Updated Mar 15, 2017
146 Interview Reviews

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Helpful (2)  

Customer Service Representative Interview

Anonymous Interview Candidate in Ontario, CA
No Offer
Neutral Experience
Easy Interview

Application

I applied online. The process took 2 weeks. I interviewed at CIBC (Ontario, CA) in May 2014.

Interview

I applied online, and a week later I received an email to set a phone interview with HR people for the phone.The second round interview is in the branch which I applied for and with two mangers. One of the mangers asks the questions and another was just recording the answers.

Interview Questions

  • What if you are unable to help the client?   2 Answers

Other Interview Reviews for CIBC

  1.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 2+ months. I interviewed at CIBC.

    Interview

    Was referred from an internal employee to a hiring manager. The hiring manager contacted me over the phone about a month later to set up a phone interview. The phone interview was very simple with only a few questions like why CIBC, some of my strengths, and about myself. After passing the phone interview I was referred to a branch manager where an interview was set up for the week following. The in person interview was 30 minutes and much more intense, with many situational based questions to pull from past experiences. The whole process from employee referral to start date was 2 months.

    Interview Questions

    • What was one of your most challenging assignments or projects at either school or work?   Answer Question
    • Describe a time when you dealt with a difficult customer and how you handled it.   Answer Question
    • What are your top 3 qualities that will help you best in this position?   Answer Question
  2. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee in Edmonton, AB (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3+ weeks. I interviewed at CIBC (Edmonton, AB (Canada)).

    Interview

    I applied online, was invited for an phone interview with recruiter and after few days for in-person interview at the branch. I was interviewed with the hiring and a branch manager. Nice talk overall

    Interview Questions

    • What do you know about this role?   1 Answer
  3. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at CIBC in February 2017.

    Interview

    I applied online then received a call from their HR to schedule a phone interview. Did the interview and it was quite laid back and casual. Was told the second phase of interviews would take place a week or two later and that I would hear back from them if considered. 2 Weeks later I got another call and was told they had not started the second phase and were going to do another set of phone interviews to "touch base" with candidates, questions were exactly the same.

    Interview Questions

    • Introduce yourself and tell me a little bit about yourself?   1 Answer
    • What do you know about the position?   1 Answer
    • What are your short term and long term goals?   1 Answer
    • How do you approach customer service?   1 Answer
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Representative Interview

    Anonymous Employee in Toronto, ON (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at CIBC (Toronto, ON (Canada)) in February 2017.

    Interview

    After applying for the job i received a email regarding the telephonic interview and at the same time HR confirmed me for the face to face interview on site.
    It took another week for for employer to send me email for final interview.
    I was offered a employment letter same day .

    Interview Questions

  6.  

    Customer Service Representative Interview

    Anonymous Employee in Toronto, ON (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at CIBC (Toronto, ON (Canada)).

    Interview

    First applied on-line, then got a call from HR recruiter, had an telephone interview.. went successful and then was given an opportunity to meet the managers at the branch for an in-person interview

    Interview Questions

    • -strengths & weaknesses
      -why cibc
      -what you bring to the table  
      Answer Question
  7. Helpful (15)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Easy Interview

    Interview

    The first step was the initial phone interview. It lasted approximately 20 minutes. The interview was very relaxed, and basic questions were asked in terms of availability and past work experience. The interviewer asked me what I knew about CIBC, and why I applied.

    Interview Questions

    • 1. Why do you want to work for this position?
      2. What experience do you have in sales?
      3. What can you bring to a CSR position?  
      Answer Question
  8.  

    Customer Service Representative Interview

    Anonymous Employee in Vancouver, BC (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 4+ weeks. I interviewed at CIBC (Vancouver, BC (Canada)) in November 2016.

    Interview

    Interview process lasted around 30 minutes with General manager and Manager of Customer Service. The interview was easy and interviewers were very friendly. It was mostly the General Manager talking. She also provided potential career path in the bank.

    Interview Questions

    • Tell me about yourself.
      Why CIBC?
      Have you tried other banks?  
      1 Answer
  9. Helpful (7)  

    Customer Service Representative Interview

    Anonymous Employee in Toronto, ON (Canada)
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at CIBC (Toronto, ON (Canada)) in October 2016.

    Interview

    I applied online and got a phone interview which I was very easy and comfortable. Then I got a call for an in-person interview at the branch which went for over an hour for CSR position. Posting all the questions that I remembered. Hope it will help you guys out. Take your time and respond properly. Remember! Confidence is the key.

    Interview Questions

    • Tell me about yourself ? Why you choose CIBC ? Why not the other Big 4 banks? 3 strengths and weakness? 3,5,7 years goals? Why do you want to achieve those goals?   Answer Question
    • A time when you build a good rapport with the customer right away? How do you approach clients? Besides educating a cutomer what other steps can you take to make the sale ?   Answer Question
    • What is the role of CSR? Why CSR? How can you build Good Client relationship? Why should we hire you, not the other candidate? What challenges will you face if you work here?   Answer Question
    • Tell me about a time you resolved the conflict or a difficult situation? A time you couldn't close the deal/sale? How do you manage important work or multitask?   Answer Question
    • About sales experience? sales target? how did you achieve those targets (several reasons)? How would you build good rapport with clients (several reasons)   Answer Question
  10. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Edmonton, AB (Canada)
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at CIBC (Edmonton, AB (Canada)) in September 2016.

    Interview

    Interviewed by two managers and one assistant manager. After hearing my experience history and skills they all agreed that I would be more suited to another position at CIBC that being financial services. I agreed it would be a better fit and more challenging for me. Then we discussed the training that would be provided and any other relevant requirements for the financial services position.

    Interview Questions

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