CSAA Insurance Group Customer Service Representative Interview Questions | Glassdoor

CSAA Insurance Group Customer Service Representative Interview Questions

Interviews at CSAA Insurance Group

2 Interview Reviews

Experience

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Getting an Interview

Getting an Interview
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Average

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Customer Service Representative Interview

Anonymous Employee in Hamilton, NJ
Accepted Offer
Positive Experience
Average Interview

Application

I applied through an employee referral. The process took a week. I interviewed at CSAA Insurance Group (Hamilton, NJ) in March 2012.

Interview

The hiring manager asked me a serious of situational questions where I would give specific examples of how I have handled challenging situations in the past. I answered with detailed descriptions. The manager also described a typical day as a service agent. She took me out on the floor to see what the system looked like. She also explained the licensing process stating the period of time in which I would have and asked if I was going to have an issue with that.

Interview Questions

  • We all encounter a difficult customer that seems hard to please. Explain a situation where this has happened to you, what did you do for that customer- and what was the outcome?   1 Answer

Other Interview Reviews for CSAA Insurance Group

  1.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at CSAA Insurance Group in May 2010.

    Interview

    i placed my application at night and got a call the next morning and they did a phone interview then scheduled me to come in for a interview where i took a test to make sure i could multitask talking on the phone and typing. then had a one on one interview with a supervisor. after that i was offered the job then proceeded to do a hair follicle drug test and the background check then i was informed about training

    Interview Questions

    • When was there a time when you had a difficult customer and how did you handle it?   Answer Question

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