Cabela's Customer Service Lead Interview Questions | Glassdoor

Cabela's Customer Service Lead Interview Questions

Interviews at Cabela's

4 Interview Reviews

Experience

Experience
25%
75%
0%

Getting an Interview

Getting an Interview
75%
25%

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy

 

Customer Service Lead Interview

Anonymous Interview Candidate in Glendale, AZ
No Offer
Neutral Experience
Average Interview

Application

I applied in-person. The process took 3 weeks. I interviewed at Cabela's (Glendale, AZ) in October 2015.

Interview

I applied online, it took some time to finish the profile but you can use that profile to apply to all Cabela's jobs after your done. Its a time investment at first but then pretty quick to use the profile later if needed. Once I had applied I did not hear back from them at all not a conformation e-mail or call. I went into the store and requested to speak to HR. I was helped into the HR office quickly and had an interview by the next morning. The Interview was a mass hire effort. There were 25 people waiting to interview for many positions. I had a great interview with a supervisor in a different department then what I had been applying for. I adapted quickly and continued to interview with the department manager and a senior manager.

Interview Questions

  • Describe a difficult situation when you had to maintain calm and professional while dealing with an unreasonable customer.   1 Answer

Other Interview Reviews for Cabela's

  1. Helpful (1)  

    Customer Service Lead Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Cabela's.

    Interview

    He sit in a row and then ask you a lot of questions that are very standard and your answer like a robot and then the interview is over and they take months to decide and when they finally do decide they take forever to actually tell you the answer and by then you figured out that you haven't gotten it

    Interview Questions

    • Have you ever been in a situation where you worked with someone you didn't get along with?   Answer Question

  2. Helpful (1)  

    Customer Service Lead Interview

    Anonymous Interview Candidate in Lacey, WA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Cabela's (Lacey, WA) in October 2015.

    Interview

    Interview process began in October its now almost January and still no final word on the position I have been interview 3 different times and have been told I am the number one candidate but they are waiting on the final ok from the GM and HR, to say the least it is frustrating that it is so slow and it has always been this slow I have worked for cabelas for the past several years in 4 different positions and they all are slow

    Interview Questions

    • Describe a time when you had to work with an individual you my have not liked or they did not like you, and how did you overcome your feelings   Answer Question
  3.  

    Customer Service Lead Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Cabela's.

    Interview

    Quick phone interview after resume/application submission 1 week prior.
    1 hour in person interview with Customer Service Manager and Operations Manager. Tested on previous customer service experience and hypothetical situations.
    Drug test followed.
    1 week later, job offer accepted.

    Interview Questions

    • All of the hypothetical situations presented that I had to relate to previous experience and how I would handle the situation for Cabela's   Answer Question

    Negotiation

    NO negotiation, take it or leave it policy.


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