California Employment Development Department Employment Program Representative Interview Questions | Glassdoor

California Employment Development Department Employment Program Representative Interview Questions

17 Interview Reviews

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Helpful (1)  

Employment Program Representative Interview

Anonymous Employee in Santa Ana, CA
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 3+ months. I interviewed at California Employment Development Department (Santa Ana, CA).

Interview

Pannel interview with 2-3 managers. Personal appearance is very important, proffessional attire, conservative. Highlight accomplishments, how you solved a problem, what was the end result. Pannel was very receptive, friendly. High importance on your technical/computer skills, highlight ability to multitask and able to adapt to changes in work flow/assignments.

Interview Questions

Other Interview Reviews for California Employment Development Department

  1. Helpful (3)  

    Employment Program Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ months. I interviewed at California Employment Development Department.

    Interview

    Tough.
    1. Fill out an application online with an online test.
    2. If you get selected, then you come in for an in-person interview. The interview composed of four parts: panel interview, math test, situational analysis where you have to write a written essay response, customer service test, and lastly a panel interview. All of these were done on the same day.

    Interview Questions

    • I don't remember but there were scenario type questions.   Answer Question

  2. Helpful (7)  

    Employment Program Representative Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at California Employment Development Department (Los Angeles, CA).

    Interview

    First, you take a personality quiz online. The department will give you a call and then for your actual interview, it is a multi step process to be done in 1 day. There is a middle school level math test, typing test, sample phone call, and then a 2 person interview. If the interviewers approve, then you will be seen by the Department head. This whole process took several hours. I got a call back in less than a week, I believe.

    Interview Questions

  3. Helpful (11)  

    Employment Program Representative Interview

    Anonymous Employee in Elk Grove, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2+ months. I interviewed at California Employment Development Department (Elk Grove, CA) in March 2015.

    Interview

    It was a pretty extensive interview. We had to answer a prompt determining if a potential claimant deserves to qualify for unemployment benefits. We also had to answer a basic math and english test. Afterwards, i had to read off a sample phone script asking the individual questions based on the position they use to work for and also assuring them that once they give out their social security number, it will be confidential. And lastly, a panel interview with two managers asking you questions based on your experience for the most part. In about a few weeks I received a job offer.

    Interview Questions

    • Describe a situation from your previous employer were you had to deal with a difficult customer.   Answer Question

  4. Helpful (8)  

    Employment Program Representative Interview

    Anonymous Interview Candidate
    No Offer
    Difficult Interview

    Application

    I applied online. The process took 5 weeks. I interviewed at California Employment Development Department in November 2014.

    Interview

    First I was given an assignment to compose an ad about upcoming workshop. Then it was a panel interview. Questions: why do you think you are a match? tell a situation when you provided excellent customer service to a diversity group, what tools and strategies will you use providing WIA services?

    Interview Questions

    • what tools and strategies will you use providing WIA services?   Answer Question

  5. Helpful (10)  

    Employment Program Representative Interview

    Anonymous Employee
    Accepted Offer

    Interview

    Very lengthy and diverse 1 day process. Quick 10 minute basic math test, followed by a phone script that must be typed out with a manager. Then you read a scenario and have about 20 minutes to type out a response and decide whether the person qualifies for unemployment. Lastly is the face to face interview with two managers.

    Interview Questions

    Negotiation

    No Negotiation.


  6. Helpful (1)  

    Employment Program Representative Interview

    Anonymous Interview Candidate in San Francisco, CA
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at California Employment Development Department (San Francisco, CA) in May 2014.

    Interview

    Very Critical in process, includes written and oral examinations. I was a bit nervous because unexpected the process way of the interview. Aside from the online examination you still have to undergo examination process in person.

    Interview Questions

    • Panel Interviews and Oral examination   1 Answer

  7. Helpful (9)  

    Employment Program Representative Interview

    Anonymous Interview Candidate in Anaheim, CA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at California Employment Development Department (Anaheim, CA) in March 2014.

    Interview

    The interview process consisted of a computer test using a script and to see how quick and detailed you are getting the right information from callers. Then there is a mock call exercise over the phone and they give you a script. One the answer is to throw you off by refusing to provide a social security number. You just have to explain to the caller you need the information in order to process their claim. The last part of the interview is the traditional oral interview. The office atmosphere was laid back but don’t let that fool you still keep your demeanor professional during the interview and even when you are in a waiting room for the next process keep everything professional you never know who is watching.

    Interview Questions

    • What research I did for the position. I didn't want to mentioned I got the information at Glassdoor, I didn't know if they would frown upon that.   Answer Question
  8. Helpful (2)  

    Employment Program Representative Interview

    Anonymous Interview Candidate in San Francisco, CA
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 6+ months. I interviewed at California Employment Development Department (San Francisco, CA) in March 2014.

    Interview

    At the beginning of the interview I was assisted by a proctor that brought me inside a desk area that had a computer, a phone, a pen, and a notepad. I was given 10 minutes to answer 15 multiple choice questions. Another 10 minutes to go over a script and role play on the telephone with a branch manager. Another 20 minutes to write a 1 page essay on a agree or disagree scenario. After that was completed I met with a panel of three managers in a conference room and began the face to face interview.

    Interview Questions

    • I found the unexpected telephone call to be difficult for me because I was not prepared for it. I was nervous to be tested on my telephone conversation skills.   Answer Question

  9. Helpful (1)  

    Employment Program Representative Interview

    Anonymous Employee
    Accepted Offer

    Application

    I applied online. The process took 3+ months. I interviewed at California Employment Development Department.

    Interview

    Answer questions on test on state website, wait for job interest form in the mail, send in state application to the office where you'd like to work, wait for interview. Interview is super simple, answer standard questions, write 1 page essay.

    Negotiation

    no negotiation


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