Capita Interview Questions in Glasgow, Scotland | Glassdoor

Capita Interview Questions in Glasgow, Scotland

Updated Nov 13, 2017
11 Interview Reviews

Experience

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11 Candidate Interview ReviewsBack to all Interviews

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  1.  

    Customer Service Advisor Interview

    Anonymous Employee in Glasgow, Scotland (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took 1 day. I interviewed at Capita (Glasgow, Scotland (UK)) in October 2017.

    Interview

    Group activity where you review a real life call. An observer will take notes and see how you participate and what you have to say. You have to write your own notes on the call and give a score based on how well you think the call went.

    Interview Questions


  2.  

    Customer Relations Interview

    Anonymous Interview Candidate in Glasgow, Scotland (UK)
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Capita (Glasgow, Scotland (UK)).

    Interview

    Telephone interview was pretty straight forward, general chat about the role then 1 competency question at the end. This was followed by an assessment day which consisted of some role play and then a very brief one to one.

    Interview Questions

    • Give an example of when you displayed outstanding customer service   Answer Question
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Glasgow, Scotland (UK)
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at Capita (Glasgow, Scotland (UK)) in September 2017.

    Interview

    First, they called and asked some simple questions like availability and right to work etc. then the telephonic interview followed by the assessment center group interview and documents check and then final . it was not very difficult.

    Interview Questions


  4.  

    Customer Service Advisor Interview

    Anonymous Employee in Glasgow, Scotland (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Capita (Glasgow, Scotland (UK)).

    Interview

    Standard telephone interview followed by group interview with several simple tasks. We had to argue for theoretical funding for different charities to test speaking ability. After this each person was taken into a one to one interview where you are told if you got the job.

    Interview Questions

    • Occasions where I had delivered excellent customer service.   1 Answer

  5.  

    Applications Consultant Interview

    Anonymous Employee in Glasgow, Scotland (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2 weeks. I interviewed at Capita (Glasgow, Scotland (UK)) in April 2017.

    Interview

    One interview with two members of staff. A mixture of competency and experienced based questions. Approx one hour. Relaxed and friendly in the main. Some questions about teamwork and problem solving approaches. I left with a better understanding of the job. That said, I didn't get a clear impression of the company's culture, as I didn't see around the office.

    Interview Questions


  6.  

    Customer Service Advisor Interview

    Anonymous Employee in Glasgow, Scotland (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Capita (Glasgow, Scotland (UK)) in January 2017.

    Interview

    2 rounds of interview. Telephonic round is the key i guess. It is mostly about your previous job experiences to know how you will react to the situations.. 2nd round is the assessment day at the company..it just contained a group exercise which is an easy one

    Interview Questions


  7.  

    Customer Service Advisor Interview

    Anonymous Employee in Glasgow, Scotland (UK)
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 1+ week. I interviewed at Capita (Glasgow, Scotland (UK)) in June 2016.

    Interview

    Telephone competency based interview then onsite group interview, where yo get told there and then if your successful and given a start date. BEWARE hours specified may not be hours contracted and you find this out at end of first weeks training

    Interview Questions

    • Tell us something about Capita.. Then we were asked to divide money to protect endangered animals. You can't split it evenly and you must justify the logic behind it   1 Answer

    Negotiation

    No negotiation was available

  8.  

    Analyst Interview

    Anonymous Employee in Glasgow, Scotland (UK)
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3+ months. I interviewed at Capita (Glasgow, Scotland (UK)) in June 2016.

    Interview

    2 person panel, face to face with presentation. Competency based questions with CV review . Interview was within the operation I ended up working in. Nice offices . Very formal with one person having a full understanding of the technical aspects of role , the other was about the softer account side .

    Interview Questions

    • How to manage time constraints and conflicting timescales/delivery dates.   1 Answer

  9.  

    Senior Consultant Interview

    Anonymous Interview Candidate in Glasgow, Scotland (UK)
    Declined Offer
    Neutral Experience
    Easy Interview

    Interview

    Approached by headhunter re opportunity. Interview was more about them trying to impress me than getting info from me. I found it difficult to get straight answers to what I considered straight questions. They advised headhunter the same day they wanted to take me to final stage process. I declined as had not liked the experience to date and couldn't see if improving.

    Interview Questions

    • Asked several basic questions about my previous experiences and standard questions like team working. Uninspiring   Answer Question

    Reasons for Declining

    Testosterone fuelled interview and they didn't answer my questions


  10.  

    Contact Centre Agent Interview

    Anonymous Employee in Glasgow, Scotland (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 6 weeks. I interviewed at Capita (Glasgow, Scotland (UK)) in October 2014.

    Interview

    Easy interview, seemed to want to see that you are competent at answering questions, can be descriptive and have decent etiquette.
    Asked me to sell a product to them, why it was a good investment etc.
    Asked about previous experience.
    Interview lasts about 10 minutes, but around 2 hours allocated to fill out forms etc.

    Interview Questions

    • Previous work experience in a customer orientated roll.   Answer Question

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