Capital Group Customer Service Interview Questions | Glassdoor

Capital Group Customer Service Interview Questions

4 Interview Reviews

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Helpful (3)  

Customer Service Interview

Anonymous Interview Candidate in Norfolk, VA
No Offer
Positive Experience
Average Interview

Application

I applied online. I interviewed at Capital Group (Norfolk, VA) in May 2014.

Interview

Started with a phone interview asking brief questions such as why I wanted to work at Capital Group and what kind of salary I was expecting. Relatively short and straight-forward.

Next step was a video chat/Skype interview. This one was more extensive and asked questions about past work experiences as well as gave me a broader overview of the Customer Service job to which I was applying.

Final step was an in-person interview. There were two interviewers; one human resources employee and one customer service team leader. They asked many of the same questions as the video chat interview. After the interview, they gave me a tour of the Capital Group campus.

Interview Questions

  • They ask a lot of questions involving past situations or experience. For example, "Tell us about a time when you had to handle a tough customer and how you handled it."   Answer Question

Other Interview Reviews for Capital Group

  1. Helpful (5)  

    Customer Service Interview

    Anonymous Interview Candidate in Norfolk, VA
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Capital Group (Norfolk, VA) in October 2013.

    Interview

    Applied online, received a call from recruiter, telling me about the company and asking me about customer service, why I wanted the position. The next day was the actual phone interview. Questions were a bit awkward, I felt the interviewer was judgmental and not relaxed at all. Some of the questions were like, "Describe something you would not enjoy doing at work and vice versa"

    Interview Questions

    • Describe a something you would least enjoy working here.   Answer Question

  2. Helpful (1)  

    Customer Service Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    The process took 2 weeks. I interviewed at Capital Group in April 2009.

    Interview

    applied through my school career center. received an email stating that a recruiter would like to meet with me. questions were what you'd expect in an interview - why do you want to work for this company? what can you bring to the com? strengths / weaknesses?... at the end of the interview, it was obvious i was not a good fit for the company (nor were they for me). recruiter was very nice though.

    Interview Questions


  3. Helpful (3)  

    Customer Service Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through college or university. The process took 3 weeks. I interviewed at Capital Group in March 2007.

    Interview

    met at a college job fair
    completed a phone interview and was invited to come on site to interview
    Met with several people who all asked me the same questions
    They then conducted a background check and then I didn't hear anything for a long time.
    They finally offered me the position

    Interview Questions

    • Tell me about the most difficult situation you have encounter with a co-worker   Answer Question

    Negotiation

    there was no negotiation- I was told that the offer was final.


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