Capital One Customer Service Representative Interview Questions | Glassdoor

Capital One Customer Service Representative Interview Questions

Updated Nov 15, 2017
50 Interview Reviews

Experience

Experience
80%
13%
7%

Getting an Interview

Getting an Interview
74%
11%
7%
4
2
2

Difficulty

2.5
Average

Difficulty

Hard
Average
Easy

50 Candidate Interview ReviewsBack to all Interviews

Filter

Helpful (7)  

Customer Service Representative Interview

Anonymous Employee in Houston, TX
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 6+ months. I interviewed at Capital One (Houston, TX).

Interview

Interview process was rather simple. I applied for multiple jobs 3 or so months ago. I got an email for an online assessment which has typical assessment questions. Then about a month later I got a call from a recruiter for a phone interview and scheduled an in person interview for the next day. They asked me four questions and that was pretty much it. Got a call form the recruiter a few days later stating that they would like to hire me. They offered me more than I was expecting to get so it worked out

Interview Questions

  • Tell me about a time that you needed to explain a complicated work process to a fellow employee.   Answer Question
  • Tell me about a time that you had to handle multiple tasks in a short amount of time.   Answer Question
  • Tell me about a time that you encountered a work problem and didn't know how to fix it.   Answer Question
  • Tell me about a time you didn't agree with your direct boss.   Answer Question

Other Interview Reviews for Capital One

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Alabang (Philippines)
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 1 day. I interviewed at Capital One (Alabang (Philippines)) in October 2017.

    Interview

    Order of Application process
    1. Create Profile
    2. Take personal assessment and call simulation exam and pass it before taking the versant
    3. Pass the Versant to proceed with the Initial Interview
    4. Initial Interview ( I only reached till here)

    Interview Questions


  2.  

    Customer Service Representative Interview

    Anonymous Employee in Toronto, ON (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Capital One (Toronto, ON (Canada)).

    Interview

    One on one with manager. Easy conversation. No hard questions. Didn't ask for references. Wasn't kept long. Interviewer was on time. Pleasant experience. Came out feeling very confident.

    Interview Questions

  3.  

    Customer Service Representative Interview

    Anonymous Employee in Portland, OR
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through other source. The process took 2 days. I interviewed at Capital One (Portland, OR) in February 2014.

    Interview

    Over the phone, ask you basic questions. a lot of tell me about a time questions. Then they will ask you if you have any questions and they will answer them

    Interview Questions

    • tell me about a time that you calmed down a angry customer   Answer Question

  4. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Wilmington, DE
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at Capital One (Wilmington, DE) in January 2017.

    Interview

    It starts off with an assessment they ask you to do via email. Then you have a phone interview with one rep, after if they like you they ask you when you are available for an in person interview. You interview with two different interviewers.

    Interview Questions

    • Why are you goof for this position?   1 Answer

  5.  

    Customer Service Representative Interview

    Anonymous Employee in Toronto, ON (Canada)
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Capital One (Toronto, ON (Canada)) in March 2016.

    Interview

    Very good. The person interviewing me was very polite, kind and professional. Thoughtfully listened to the answers you give. Knows the company and the job. Makes you feel the like the company has a family dynamic to it. Really great family feel but building is in an industrial area. Must own a car to access building easily. 10 minute walk from any transit stop.

    Interview Questions

    • Describe a time when you had to deal with an irate or upset client and how you handled the situation.   Answer Question

    Negotiation

    There was no negotiation phase.


  6. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Tulsa, OK
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Capital One (Tulsa, OK).

    Interview

    First manager Asked some questions and showed me around the building. Then another manager came in and asked behavioral questions using the STAR method. It took about a hour for the interview. It was pretty basic questions.

    Interview Questions

    • What's the difference between customer service and customer care?   Answer Question

  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Capital One in August 2016.

    Interview

    You submit an application and then you get an email (mines was a week later) to take an assessment. I guess after you pass they called you for a phone interview where they asked how you heard of the position and what made you apply. Then they ask you to come in for an in person interview. The process is pretty good. The people there are extremely nice and welcoming. They also do behavioral style interviews. My process was about 3 weeks total.

    Interview Questions

  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Tampa, FL
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Capital One (Tampa, FL) in September 2016.

    Interview

    Applied online and received the assessment the next day. I took that and then the next day I a received a request for an interview, which was a one way online. I have not heard anything back and it has been 9 days thus far.

    Interview Questions


  9. Helpful (8)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Wilmington, DE
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Capital One (Wilmington, DE) in September 2016.

    Interview

    The first part of the application process is an online assessment, in which you answer mock phone calls. It was easy enough. I was then contacted through email for a phone interview. We set up a time and a date, and I waited by my phone for 30 minutes, and nobody called. Two days later, I receive an email stating that based on the information provided, they wouldn't be moving me along in the application process. Capitol One is a scam, and they just want to waste your time. Don't bother with this company.


Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.