Capital One Operations Analyst Interview Questions | Glassdoor

Find jobs for Operations Analyst

Capital One Operations Analyst Interview Questions

Interviews at Capital One

67 Interview Reviews

Experience

Experience
71%
15%
14%

Getting an Interview

Getting an Interview
72%
20%
4%
4

Difficulty

3.8
Average

Difficulty

Hard
Average
Easy

Helpful (3)  

Operation Analyst Interview

Anonymous Employee in Richmond, VA
Accepted Offer
Positive Experience
Difficult Interview

Application

I applied online. The process took 3 weeks. I interviewed at Capital One (Richmond, VA) in October 2010.

Interview

Started with a personality test. Once you pass that you move on to a congitive reasoning math and verbal exam online. Once passing that you get setup for a power day onsite. This consisted of a partial math reasoning exam, 2 case studies and 2 bahvioral interviews. The day is grueling and they take pride in their process. It seems that the process hinges on the case studies and I would recommend practicing as much as possible on algebra concepts as well as any case studies you can. It is a great experience but not one to take lightly.

Interview Questions

  • Case study involving a decision about marketing costs for credit cards   Answer Question
  • case study involving call centers - this one was very difficult   1 Answer

Negotiation

Offer was made with minimal negotiation necessary

Other Interview Reviews for Capital One

  1. Helpful (4)  

    Operation Analyst Interview

    Anonymous Employee
    Accepted Offer

    Interview

    The interview is a case interview. The question is mainly about ATM location choosing. The recruiter will provide cost structures. Cost structure is about fees charged per transaction and transmission fees for off premise. For on premise there will be no variable cost. Fixed cost include rent and depreciation

    Interview Questions

    • U have to ask towards the question.   1 Answer

  2. Helpful (4)  

    Operation Analyst Interview

    Anonymous Interview Candidate in Richmond, VA
    Declined Offer
    Negative Experience
    Easy Interview

    Application

    I applied through college or university. The process took 1 day. I interviewed at Capital One (Richmond, VA) in June 2013.

    Interview

    4 scheduled interview.

    Interview Questions

    • Some operations Q that did not make sense. I asked for clarification but the interviewer just said that's all. I asked other interviewers and they didn't have any idea what he was talking about either. Bad communication.   Answer Question

    Reasons for Declining

    OAs and BAs that gave us orientation were immature. The whole company felt like a frat house.

  3.  

    Operations Analyst Interview

    Anonymous Interview Candidate
    No Offer

    Application

    I applied through college or university. I interviewed at Capital One.

    Interview

    Started with an on campus inteview-one case interview lasting 30 minutes. Next step was on-site interview which consisted of 3 case interviews and 1 behavorial interview

    Interview Questions


  4. Helpful (9)  

    Operations Analyst Interview

    Anonymous Interview Candidate in Richmond, VA
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 1 day. I interviewed at Capital One (Richmond, VA) in November 2013.

    Interview

    First interview was phone style. Call centers in US and phillipines. US 400 agents, capacity 600, $30/hr, 15call/hr. Phillipines 200 agents, Capacity 600, $15/hr, 10 calls/hr. Calculate total cost. Next question maximize the US capacity if next year we would get 10M more calls.

    Interview Questions

    • I was being hurried in the whole interview IMHO   2 Answers

  5.  

    Operations Analyst Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through college or university. The process took 2+ weeks. I interviewed at Capital One in October 2012.

    Interview

    The recruiter that I dealt with was very responsive and quick to respond on questions and concerns. The process that I went through was a 1:1 interview on campus that involved both a behavioral portion and a small case, though the case was more like a series of mathematical word problems than a typical case interview. For the second round, they put us up in a hotel by their headquarters and put us through a blitz day, consisting of tours, 2 additional case interviews and another behavioral interview.

    Interview Questions

    • Case question involving credit card risk. Algebra intensive, we were given math problems and asked to solve them   Answer Question

  6.  

    Operations Analyst Interview

    Anonymous Interview Candidate in College Park, MD
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 3 weeks. I interviewed at Capital One (College Park, MD) in February 2014.

    Interview

    This was a case interview. I was given a business type scenario where I was told about two types of customers and had to use business intuition to figure out which customer was more profitable, risky etc. I then had to answer two quantitative questions. After that, I was given the opportunity to ask questions.

    Interview Questions

    • Figuring out what total a cost percentage needed to be applied to.   Answer Question

  7.  

    Operations Analyst Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through college or university. I interviewed at Capital One.

    Interview

    on campus, business case study questions about three questions. They were not that hard but were pretty confusing. The interviewer wanted you to explain your thought process while you attempting to answer the question which was pretty difficult to do. After the case study questions the interviewer answered the questions I had and said that he would get back to me. I knew I didnt do very well in the interview but they never got back to me which later I learned that it's a common thing to do. Oh well.

    Interview Questions

  8.  

    Operations Analyst Interview

    Anonymous Interview Candidate in Plano, TX
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Capital One (Plano, TX) in March 2013.

    Interview

    Consists of one phone case interview, three on-site case interviews and behavioral interview.

    Interview Questions

    • When the quantitative case interviews become qualitative.   Answer Question

    Reasons for Declining

    Pursued other opportunities


  9.  

    Operations Analyst Interview

    Anonymous Employee
    Accepted Offer
    Difficult Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Capital One.

    Interview

    The interview process consisted of 2 case interviews and a behaviour interview.

    First case interview consisted of credit card promotion marketing techniques; direct mail and telemarketing. Choosing the one that is more profitable for the business.

    Second case consisted of acquisition of shipping company, breakeven volumes and price analysis.

    Interview Questions

    • None, the interviewers are helpful throughout the process   Answer Question

Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.