Capitol Federal Financial Interview Questions | Glassdoor

Capitol Federal Financial Interview Questions

5 Interview Reviews

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  1.  

    Dispute Coordinator - Call Center Interview

    Anonymous Employee in Tampa, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Capitol Federal Financial (Tampa, FL) in May 2014.

    Interview

    Apply online - skills test/inbound call center simulation and personality test (be prepared to spend 45 - 60 minutes all together, you do have the option for to complete tests at later time, but with 48 hours of application)
    Phone interview with recruiter (10 minutes)
    Face to face interview with hiring manager (30-40 minutes)
    Offer contingent of background check

    Interview Questions

    • Behavioral interview questions - use STAR method to answer
      Role play - interviewer is the caller, you are the agent   Answer Question

    Negotiation

    Able to negotiate schedule
    Unable to negotiate salary because there is a base pay with monthly incentive


  2.  

    Customer Service Associate Interview

    Anonymous Employee in Wichita, KS
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Capitol Federal Financial (Wichita, KS) in March 2012.

    Interview

    My interview had the bank manager, assistant manager and the teller supervisor. Asked the basically interview type questions. Ask that you have a second interview with the HR rep and it's basically the same type of questions.

    Interview Questions

  3. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Overland Park, KS
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Capitol Federal Financial (Overland Park, KS) in June 2011.

    Interview

    Applied online, interviewed with HR, second interview was with branch managers.

    Interview Questions

    • Mostly behavioral questions, some situational questioning regarding previous customer service work.   Answer Question

    Negotiation

    Not much negotiation; it's entry level work.


  4.  

    Supervisor Interview

    Anonymous Interview Candidate in Olathe, KS
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Capitol Federal Financial (Olathe, KS) in April 2011.

    Interview

    It was an internal interview for the company I currently work for.
    They asked questions regarding my current job duties, my goals in the company, where I see myself in 3 years, how I would handle an upset customer, do I cross sale, if I do and the customer declines what would I do.

    I think they they need to give you specific scenarios and ask you to handle it.

    Interview Questions


  5.  

    Marketing Professional Interview

    Anonymous Interview Candidate in Overland Park, KS
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Capitol Federal Financial (Overland Park, KS) in February 2011.

    Interview

    Very cordial and collegial. Compared notes with my past versus current wish list for prospective hire. Questions about contacts and descriptions of how the team works at CapFed. I thought the interview went very well, but didn't get the job. Got the impression that the position had probably already been filled, and that maybe I was brought in just as courtesy or control.

    Interview Questions

    • Why do you want to work for CapFed?   1 Answer

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