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Interviews at Capitol Federal® Savings Bank
Anonymous Interview Candidate
I applied online. The process took 3 days. I interviewed at Capitol Federal® Savings Bank in Jan 2023
It's one interview that is conducted over Zoom. The interview is a few background questions and then a few behavioral questions. My interview was fairly laid back, the HR and branch manager were friendly and easy to talk to.
- Describe a situation in which a customer had an issue and how you resolved it?
I interviewed at Capitol Federal® Savings Bank
Very friendly, typical interview process. Generic interview questions, followed by asking why you would be the right fit for this position. Quick to return with an answer, and flexible to schedule at a time that works best for you.
- Describe a time that you were put in a difficult position
The latest conversations about Finance
Commercial Customer Service Representative
What’s the best way to have a lack of compensation and incentive conversation in your department? I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. I thought my 5 year was going to finally show something but it did not. I’ve inquired about pay but it’s gotten nowhere.
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Anonymous Employee in Tampa, FL
I applied online. The process took 1 week. I interviewed at Capitol Federal® Savings Bank (Tampa, FL) in May 2014
Apply online - skills test/inbound call center simulation and personality test (be prepared to spend 45 - 60 minutes all together, you do have the option for to complete tests at later time, but with 48 hours of application) Phone interview with recruiter (10 minutes) Face to face interview with hiring manager (30-40 minutes) Offer contingent of background check
- Behavioral interview questions - use STAR method to answer Role play - interviewer is the caller, you are the agent
Anonymous Employee in Wichita, KS
I applied online. The process took 4 weeks. I interviewed at Capitol Federal® Savings Bank (Wichita, KS) in Mar 2012
My interview had the bank manager, assistant manager and the teller supervisor. Asked the basically interview type questions. Ask that you have a second interview with the HR rep and it's basically the same type of questions.
- Where do you see yourself in 5 years?
Anonymous Employee in Overland Park, KS
I applied online. The process took 1 week. I interviewed at Capitol Federal® Savings Bank (Overland Park, KS) in Jun 2011
Applied online, interviewed with HR, second interview was with branch managers.
- Mostly behavioral questions, some situational questioning regarding previous customer service work.
Anonymous Interview Candidate in Olathe, KS
I applied online. The process took 1 day. I interviewed at Capitol Federal® Savings Bank (Olathe, KS) in Apr 2011
It was an internal interview for the company I currently work for. They asked questions regarding my current job duties, my goals in the company, where I see myself in 3 years, how I would handle an upset customer, do I cross sale, if I do and the customer declines what would I do. I think they they need to give you specific scenarios and ask you to handle it.
- How do you feel about your current managment.
Anonymous Interview Candidate in Overland Park, KS
I applied online. The process took 1 day. I interviewed at Capitol Federal® Savings Bank (Overland Park, KS) in Feb 2011
Very cordial and collegial. Compared notes with my past versus current wish list for prospective hire. Questions about contacts and descriptions of how the team works at CapFed. I thought the interview went very well, but didn't get the job. Got the impression that the position had probably already been filled, and that maybe I was brought in just as courtesy or control.
- Why do you want to work for CapFed?