CarMax Customer Advisor/Service Interview Questions | Glassdoor

CarMax Customer Advisor/Service Interview Questions

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Customer Advisor/Service Interview

Anonymous Interview Candidate in Newport News, VA
No Offer
Positive Experience
Average Interview

Application

I applied online. The process took 3 weeks. I interviewed at CarMax (Newport News, VA) in December 2013.

Interview

WOW.....phone, in person with panel and then a dreaded role play that info was left out of.........It was not pleasant as am into detail and not what ifs. my bad I guess....My advice from young interviewee, have fun...... not be creative and say or do what you feel will make the customer happy. Protocol ?? throw it out the window.....

Interview Questions

  • The same questions over and over.......What was a time when you had an irate customer and how did you handle it? over and over and over   1 Answer
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