CareSource Customer Care Advocate Interview Questions | Glassdoor

CareSource Customer Care Advocate Interview Questions

Interviews at CareSource

2 Interview Reviews

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Customer Care Advocate Interview

Anonymous Interview Candidate in Dayton, OH
No Offer
Neutral Experience
Difficult Interview

Application

I applied online. The process took a week. I interviewed at CareSource (Dayton, OH) in August 2016.

Interview

I was required to take a basic online test. A phone screening then I was scheduled for a person to person interview. Also I had to have 7 references via email client while 2 must be past managers or supervisors.

Interview Questions

  • There was a lot of behavior based questions about difficult customers in changing environments at the workplace.   Answer Question

Other Interview Reviews for CareSource

  1. Helpful (1)  

    Customer Care Advocate Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at CareSource (Atlanta, GA) in December 2017.

    Interview

    Many situational questions; they want to know if you can use dual monitors ; how you handle difficult customers; how to resolve issues when Customer is upset. After the interview I was told to take a drug test. I had to fill out an acceptance letter and sign for a background check. They only need the results from drug test to start

    Interview Questions

    • Name a time when you worked with a difficult co-worker how did you resolve it   1 Answer

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