Charles Schwab Client Service Specialist Interview Questions | Glassdoor

Charles Schwab Client Service Specialist Interview Questions

13 Interview Reviews

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Helpful (5)  

Client Service Specialist Interview

Anonymous Employee in Lone Tree, CO
Accepted Offer
Neutral Experience
Difficult Interview

Application

I applied online. The process took 4+ weeks. I interviewed at Charles Schwab (Lone Tree, CO) in October 2015.

Interview

I had a contractor that Schwab uses reach out to me and ask preliminary questions before he passed on my information to the Schwab Talent Acquisition (TA) member. From there I had one phone conversation with the TA member and we set up my phone interview. I had one phone interview that was about an hour long and got the job a week from that time.

Interview Questions

Negotiation

I was told I was unable to negotiate the pay, I later found out that was not true.

Other Interview Reviews for Charles Schwab

  1.  

    Client Service Specialist Interview

    Anonymous Interview Candidate in Los Angeles, CA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Charles Schwab (Los Angeles, CA) in March 2015.

    Interview

    Applied online and waited for about a month before receiving a phone call from the Branch VP and had a face to face interview the very next day. Took nearly two months to receive the second interview.

    Interview Questions


  2.  

    Client Service Specialist Interview

    Anonymous Interview Candidate in Denver, CO
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Charles Schwab (Denver, CO) in December 2014.

    Interview

    I applied online, recruiter contacted me the same with via email to set up initial phone interview. Had 45 min. to an hour conversation. Was asked to have a follow up interview with 2 hiring mangers also over the phone. Was told less than 40% of applicants make it to second round.

    Interview Questions

    • What would you say to a 60 year old woman who wanted to start investing now? how would you allocate her portfolio?   Answer Question
  3. Helpful (2)  

    Client Service Specialist Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 2+ months. I interviewed at Charles Schwab (New York, NY).

    Interview

    Referred by a current employee. First interview, we went over my resume nothing crazy. Second interview was more intense, There was a skills test half math (financial math) half logic question cause i wasn't licensed to work in the industry yet. After The test i was interviewed by the branch manager, followed by the operations manager, followed by a financial consultant. The branch manager is the one who asked the harder questions. The ops and consultant were more to see if they liked you. Be yourself when they interview you.

    Interview Questions

    • Tell me about some things in college you learned that makes you fit to be a financial consultant.   1 Answer

  4. Helpful (4)  

    Client Service Specialist Interview

    Anonymous Employee in Austin, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 6 weeks. I interviewed at Charles Schwab (Austin, TX).

    Interview

    Standard first couple of interviews with a recruiter over the phone and then had a second face-to-face with three separate people - 1st group consisted of 2 Team Managers, 2 person was a Managing Director, and 3rd person was a Managing Director. They asked a few behavioral questions (e.g. tell me about a time when you had to tell a client no, etc) as well as general questions about my background and previous work experience. Never touched on my education and didn't seem too concerned with what I had done in my past work.

    Interview Questions

    • Tell me about a time when you made a mistake. How did you respond? What actions did you take?   Answer Question

    Negotiation

    I got exactly what I originally asked for so there was no negotiation.


  5.  

    Client Services Specialist Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied in-person. The process took 3 days. I interviewed at Charles Schwab (New York, NY) in September 2011.

    Interview

    met with several people ending with branch manager; hr got back in touch with me within 2 days. the manager himself called and let me know I landed the position and that he needed to have me start right away

    Interview Questions

    • if you could change one interaction with a client where the issue did not go well what would you change?   Answer Question

  6. Helpful (2)  

    Client Service Specialist Interview

    Anonymous Interview Candidate in Maitland, FL
    No Offer
    Positive Experience
    Difficult Interview

    Application

    The process took 2 weeks. I interviewed at Charles Schwab (Maitland, FL) in March 2011.

    Interview

    1st call was to get an idea of way you are interested in the position. (last about 15 mins)
    2nd call was a but more in depth about the position and was asked about pay range. (last about 30 mins)
    3rd face to face interview with 2 mangers. (last about 1 1/2)

    Each step I was promptly move to the next phase.

    Interview Questions

    • How will do you handle conflict?   1 Answer
    • How do you handle change?   1 Answer

  7.  

    Client Service Specialist Interview

    Anonymous Employee in Orlando, FL
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    The process took 4+ weeks. I interviewed at Charles Schwab (Orlando, FL) in September 2010.

    Interview

    The hiring process was long due to the extreme care the company takes in finding the right fit. Although many steps involved in the process beginning with an online assessment and ending in a background check, they were quick to get back to you after each step of the process.

    Interview Questions

    • All behavioral style questions..".tell me about a time you received feedback that you were unhappy about and how did you react...or similar to that."   Answer Question
  8.  

    Client Service Specialist Interview

    Anonymous Interview Candidate in San Francisco, CA
    No Offer
    Positive Experience
    Average Interview

    Application

    The process took 5 days. I interviewed at Charles Schwab (San Francisco, CA) in August 2010.

    Interview

    It was a nice experience, even though I did not get a phone call back or an e-mail saying if I get the job or not.

    Interview Questions


  9.  

    Client Service Specialist Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took 4+ weeks. I interviewed at Charles Schwab (Phoenix, AZ) in October 2009.

    Interview

    First a recruiter will call you and make the initial contact simply to set up a phone screen. You will then interview with the recruiter and if they like what you have to say you will set up an interview with two hiring managers. Mine was the direct manager of the team I was interviewing for and the operational manager who was in charge of operations improvement. During the interview face to face there were several questions regarding why I was leaving my current job and what makes me a good candidate for this specific position. After that you will be put through to a background/credit check and if you pass that they will extend you a formal offer.

    Interview Questions

    • Have you ever done something that improved the operations of your current company? Something that implemented a change in how business is done?   Answer Question
    • Why would you do well in the investments industry? Where do you see yourself in 5 years?   Answer Question

    Negotiation

    Not much room for negotiation when it comes to salary.


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