Cheesecake Factory Front Desk Host Interview Questions | Glassdoor

Cheesecake Factory Front Desk Host Interview Questions

10 Interview Reviews

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Helpful (1)  

Front Desk Host Interview

Anonymous Interview Candidate in Marina del Rey, CA
No Offer
Positive Experience
Average Interview

Application

I applied online. The process took a week. I interviewed at Cheesecake Factory (Marina del Rey, CA) in May 2015.

Interview

Got an email requesting a phone interview. So, first had the phone interview which was less than 5 minutes. (If applying for the host position, put an emphasis on the fact that you believe hosts should be energetic and happy because you're the first person the customer sees and so you should make that experience pleasant for the customer). Then came in for a second interview with one of the general managers and then a third interview where another manager would determine if they want you.

Interview Questions

  • Why should we hire you?
    Why do you want this job?
    What are important characteristics a host should have?
    Was there ever a time you couldn't help a customer?
    And also describe your work experience.   Answer Question

Other Interview Reviews for Cheesecake Factory

  1.  

    Front Desk Host Interview

    Anonymous Employee in Tampa, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Cheesecake Factory (Tampa, FL) in February 2015.

    Interview

    I applied online and got a call a few days later, the manager asked me a few questions then said he would love for me to come in. So I came the next day, got the job right on spot and started training a few days later!

    Interview Questions

    • they asked if I had experience   1 Answer

  2.  

    Front Desk Host Interview

    Anonymous Interview Candidate in San Diego, CA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Cheesecake Factory (San Diego, CA) in March 2014.

    Interview

    Got a call from front desk manager, came in for an interview, then set up for a second interview with the gm, gm didn't seem to like me said he would call me in 12-24 hrs since he was still "reviewing applications"

    Interview Questions

    • Tell me about yourself, what was a time you went above and beyond for a customer, how important are rules. you also ask them questions.   Answer Question
  3.  

    Front Desk Host Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Cheesecake Factory in November 2013.

    Interview

    I applied online a few days later I got a call and was asked to come in for an interview. I interviewed with one of the managers, and was then passed on to the GM, and was offered a position at the Front Desk.

    Interview Questions

    Negotiation

    I was able to work nights because I already had a day job.


  4.  

    Front Desk Host Interview

    Anonymous Employee in Roseville, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Cheesecake Factory (Roseville, CA) in January 2013.

    Interview

    Very easy interview, was hired on the spot. They had needed to fill a front desk position very quickly and called the next day after I submitted my application. The training was awesome as well!

    Interview Questions


  5.  

    Front Desk Host Interview

    Anonymous Employee in North Miami, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took a week. I interviewed at Cheesecake Factory (North Miami, FL) in October 2012.

    Interview

    I spoke with two managers, the senior and general manager, at three separate interviews. The first interview with a senior manager was just to get to know me, to see if I would be a good fit. The following two interviews were with the general manager who asked me about my goals and how they aligned with the company's values.

    Interview Questions

    • What's something new that you learned today?   1 Answer

  6.  

    Front Desk Host Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 2 days. I interviewed at Cheesecake Factory in May 2012.

    Interview

    Very easy. One on one. Short. Asked basic customer service related questions. Sat down with general manager. There was not much time to talk as the restaurant was very busy at the time.

    Interview Questions

    • Asked about how to handle various customer service related scenarios.   Answer Question

  7.  

    Front Desk Host Interview

    Anonymous Employee in Leawood, KS
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Cheesecake Factory (Leawood, KS) in June 2010.

    Interview

    Came in and applied and they interviewed me the same day. One of the managers asked me around 20 question, to see how I would react on certain scenarios. After the interview they told me to show up for orientation the next day.

    Negotiation

    The General Manager offered me an hourly rate and since it was my first job and I was naive I accepted.

  8. Helpful (1)  

    Front Desk Host Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    The process took a week. I interviewed at Cheesecake Factory in April 2011.

    Interview

    When into apply and got an interview with one of the managers right there. The interview went really well, he was an extremely nice guy and made me feel really comfortable asked me questions like; how would you provide customer service? what would you do if a customer freaked out on you?. Then I was told to come in for another interview, so I came in and they didn't have enough time for me so I have to come back in a few days. Come back and I met with another manager this time a woman, extremely nice and she gave me a personality test. It was so easy just questions like; are you detailed oriented? do you believe you learn something new each day and if so what?. The interview when well then I had to wait an hour for the GM to come in. The GM's interview was extremely hard he asked questions like; have you ever done something wrong and got away with it? what do you know about the cheesecake factory? why do you want to work in hospitality? why do you want to work here? what do you aspect from us if you were hired? (this one caught me so off guard). He was really formal and not very friendly unlike the other interviews.

    Interview Questions


  9.  

    Front Desk Host Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 3 days. I interviewed at Cheesecake Factory in May 2010.

    Interview

    There were three seperate days for this interview. The first day was with one of the managers who just talked to you about your resume and what position(s) you were applying for. If he liked you enough he would invite you back for a second day. On the second day you met with him again and answered questions about how you work in different environments and how you would handle situations. This was an hour long interview. After the interview he would write up an assessment about what kind of worker you would be and take it to the rest of the managers and the GM. If they approved you would then meet with the GM to again go over your resume and the kind of work that would be best suited for you. At the conclusion of this interview they will tell you what position they're considering you for (I interviewed for one but was offered another) and that they will call you in a few days.

    Interview Questions

    • Can't remember specifically but it is vrey detailed about the type of worker you are/will be.   Answer Question

    Negotiation

    The only type of negotiations you really are able to do is what days you work and when you work. They have a minimum number of shifts that you need to work each week,


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