Chubb Customer Service Representative Interview Questions | Glassdoor

Chubb Customer Service Representative Interview Questions

Interviews at Chubb

11 Interview Reviews

Experience

Experience
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30%
10%

Getting an Interview

Getting an Interview
60%
20%
10%
10

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy

 

Customer Service Representative Interview

Anonymous Employee in Dallas, TX
Accepted Offer
Neutral Experience
Difficult Interview

Application

I applied through an employee referral. I interviewed at Chubb (Dallas, TX) in May 2017.

Interview

Long four hour or longer interview with a computer based skills test. There are four interviews. One with center supervisor, one with HR manager, one with future manager, one with another manager.

Interview Questions

  • Q: Explain a time when you had to make a decision based on morals at work   1 Answer

Other Interview Reviews for Chubb

  1.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 5 days. I interviewed at Chubb.

    Interview

    Met with several manages that gave pretty basic questions. Managers seem scared to interview. They go over job description. Very basic intelligent questions asked . Not to much to say to give 30 words. Very basic interview. They hire working with temp agency primarily.

    Interview Questions


  2. Helpful (7)  

    Customer Service Representative Interview

    Anonymous Employee in Whitehouse Station, NJ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Chubb (Whitehouse Station, NJ).

    Interview

    Be sure to do your background on the company before you get started. The people who interviewed me where the supervisors who I ended up working under. They were really nice and though they asked a lot of those "describe a scenario" questions their demeanor made it easy to get through. Come prepared.

    Interview Questions

    • What attracted you to Chubb Insurance, this job specifically?   Answer Question
  3. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Chubb.

    Interview

    Long, took over 3 hours, interviewed by three different people in management. They usually receive a supremely large amount of resumes on a regular basis. They generally hire from the outside only about 3 to 5 people at a time.


  4. Helpful (5)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. I interviewed at Chubb.

    Interview

    It was a thorough interview but friendly. It a little longer than expected but the manager and supervisor were great. The environment is friendly but professional. I didn't meet any coworkers though

    Interview Questions

    Negotiation

    NA....since I am currently temp.


  5. Helpful (7)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    The process took 4+ weeks. I interviewed at Chubb.

    Interview

    Received an email from the recruiter after submitting my resume 3 weeks prior. Did phone interview with recruiter. Received a call back the very next day for an in-person interview. It was a panel interview and lots of scenario questions were asked. All answers were written down and noted. I was advised that I would hear back within the next few weeks. A week goes by and I receive an email from the recruiter regarding acceptance of the position.

    Interview Questions

    • Tell me about a time you overcame a difficult situation with a coworker   Answer Question

    Negotiation

    Was able to negotiate but
    stay in average pay range


  6. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Chesapeake, VA
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Chubb (Chesapeake, VA) in June 2012.

    Interview

    I applied online and was emailed for a phone interview. The phone interview took about 30 minutes. I was sent another email about three days later to complete a questionnaire. The next day I was called to schedule an in person interview. They told me that it would be a panel interview. When I arrived they had several interviewees scheduled. I initially interviewed with a supervisor who wanted to know why they should hire me if I had been a supervisor for another company. I then was interviewed with the manager and qa person. She asked me the same question about taking an entry level position and my career goals. I knew when I left they were stressing about my experience in a management position. I was laid off last year so I wanted a less stressful position, but I am finding that employers think I am over qualified. I also found that the way the center was managed was a little behind the times. The supervisor told me that feedback was only given once a month. When I asked about morale I did not receive a straight forward answer. The questions they asked were easy. I received an email 10 days later that I was not receiving an offer.

    Interview Questions


  7.  

    Customer Service Representative Interview

    Anonymous Employee in Chesapeake, VA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. The process took 4+ weeks. I interviewed at Chubb (Chesapeake, VA).

    Interview

    Submit a resume, HR Manager calls and emails an assessment, HR call back and sets up a resume then the interview.

    Interview Questions

    Negotiation

    Unable to Negotiation wage- take or leave it

  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Rotterdam (Netherlands)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Chubb (Rotterdam (Netherlands)) in December 2017.

    Interview

    First the office in England made an appointment for me with their office in Holland. The process was very standard. I had to tell things about myself and then repeat them by stating what my strong points are.

    Interview Questions

    • What are your development points. This is the same question as: "what are your weak points". This question is decades old and everybody has no doubt prepared for it.   1 Answer

  9.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Chubb.

    Interview

    Very relaxed interview, basic questions regarding experience and handling difficult customers. I had a panel interview with 2 people. Then after that initial interview, there was another with the manager and supervisor a week later. Then i was offered the position.


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