Chubb Customer Service Representative Interview Questions | Glassdoor

Chubb Customer Service Representative Interview Questions

Updated May 17, 2017
9 Interview Reviews

Experience

Experience
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Getting an Interview

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Customer Service Representative Interview

Anonymous Employee in Dallas, TX
Accepted Offer
Neutral Experience
Difficult Interview

Application

I applied through an employee referral. I interviewed at Chubb (Dallas, TX) in May 2017.

Interview

Long four hour or longer interview with a computer based skills test. There are four interviews. One with center supervisor, one with HR manager, one with future manager, one with another manager.

Interview Questions

  • Q: Explain a time when you had to make a decision based on morals at work   1 Answer

Other Interview Reviews for Chubb

  1. Helpful (7)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    The process took 4+ weeks. I interviewed at Chubb.

    Interview

    Received an email from the recruiter after submitting my resume 3 weeks prior. Did phone interview with recruiter. Received a call back the very next day for an in-person interview. It was a panel interview and lots of scenario questions were asked. All answers were written down and noted. I was advised that I would hear back within the next few weeks. A week goes by and I receive an email from the recruiter regarding acceptance of the position.

    Interview Questions

    • Tell me about a time you overcame a difficult situation with a coworker   Answer Question

    Negotiation

    Was able to negotiate but
    stay in average pay range


  2. Helpful (5)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. I interviewed at Chubb.

    Interview

    It was a thorough interview but friendly. It a little longer than expected but the manager and supervisor were great. The environment is friendly but professional. I didn't meet any coworkers though

    Interview Questions

    Negotiation

    NA....since I am currently temp.

  3. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Chubb.

    Interview

    Long, took over 3 hours, interviewed by three different people in management. They usually receive a supremely large amount of resumes on a regular basis. They generally hire from the outside only about 3 to 5 people at a time.


  4. Helpful (7)  

    Customer Service Representative Interview

    Anonymous Employee in Whitehouse Station, NJ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Chubb (Whitehouse Station, NJ).

    Interview

    Be sure to do your background on the company before you get started. The people who interviewed me where the supervisors who I ended up working under. They were really nice and though they asked a lot of those "describe a scenario" questions their demeanor made it easy to get through. Come prepared.

    Interview Questions

    • What attracted you to Chubb Insurance, this job specifically?   Answer Question

  5.  

    Customer Service Representative Interview

    Anonymous Employee in Chesapeake, VA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. The process took 4+ weeks. I interviewed at Chubb (Chesapeake, VA).

    Interview

    Submit a resume, HR Manager calls and emails an assessment, HR call back and sets up a resume then the interview.

    Interview Questions

    Negotiation

    Unable to Negotiation wage- take or leave it


  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Chesapeake, VA
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Chubb (Chesapeake, VA) in June 2012.

    Interview

    I applied online and was emailed for a phone interview. The phone interview took about 30 minutes. I was sent another email about three days later to complete a questionnaire. The next day I was called to schedule an in person interview. They told me that it would be a panel interview. When I arrived they had several interviewees scheduled. I initially interviewed with a supervisor who wanted to know why they should hire me if I had been a supervisor for another company. I then was interviewed with the manager and qa person. She asked me the same question about taking an entry level position and my career goals. I knew when I left they were stressing about my experience in a management position. I was laid off last year so I wanted a less stressful position, but I am finding that employers think I am over qualified. I also found that the way the center was managed was a little behind the times. The supervisor told me that feedback was only given once a month. When I asked about morale I did not receive a straight forward answer. The questions they asked were easy. I received an email 10 days later that I was not receiving an offer.

    Interview Questions


  7.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Chubb.

    Interview

    Very relaxed interview, basic questions regarding experience and handling difficult customers. I had a panel interview with 2 people. Then after that initial interview, there was another with the manager and supervisor a week later. Then i was offered the position.

  8.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at Chubb in November 2010.

    Interview

    I applied online and didn't hear anything back for about a week or two. I recieved a email to schedule a phone interview, which lasted for about 15 mins. Then I went onsite for 3 one on one interviews, and to take a IQ test.

    Interview Questions


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