Cigna Customer Service Associate Interview Questions | Glassdoor

Cigna Customer Service Associate Interview Questions

Updated Jul 25, 2017
9 Interview Reviews

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Helpful (3)  

Customer Service Associate Interview

Anonymous Interview Candidate in Scranton, PA
No Offer
Neutral Experience
Difficult Interview

Application

I applied online. I interviewed at Cigna (Scranton, PA).

Interview

Interview was held in a conference room. There were two people interviewing and writing down what I had said. Questions had to be answered in a specific format. Questions were mostly about how you would handle different situations.

Interview Questions

  • What was one time when a customer was frustrating and how did you handle it?   Answer Question

Other Interview Reviews for Cigna

  1.  

    Customer Service Associate Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Cigna.

    Interview

    I completed an online application w/ assessment and 3 days later i was called in for an face to face interview. My recruiter was able to give an idea of what the interviewer was looking for ... An analytical thinker... Make sure you have good questions at the end... I used youtube and glassdoor of course to find interview answers and ending questions--- I haven't been on an interview in a while so this helped.

    Interview Questions

    • Name a time you had to work with a person you disliked? What did you learn from this experience (Most of the personality questions ended with: What did you learn from this experience)

      What are your 5 year goals?

      Why Cigna?   1 Answer

  2.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Phoenix, AZ
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at Cigna (Phoenix, AZ) in January 2016.

    Interview

    Took an hour long questionnaire regarding personality and work ethics. This 60 minute assessment also included simulated customer service where you take calls and navigate through the screens to find answers the callers are needing information on. A lot of questions to have to finish and still have time for simulated exercise within your hour timeline. I think I did well so crossing my fingers for the next step which is to get an interview.

    Interview Questions

    • They gave scenarios in which you would state how you would handle yourself.   Answer Question
  3. Helpful (7)  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 4+ weeks. I interviewed at Cigna.

    Interview

    I applied through a recruiter, the process took about a month only because the first position I applied for was filled and they recommended me for another interview I went in for that interview and it was about 45 minutes long, they asked lots and lots of questions a lot more than the first interview I had with them, the interviewer made me feel comfortable and if was an overall okay expierience always have a great attitude and be super friendly as well.

    Interview Questions

    • tell me about a time when you had an upset guest and how did you turn the situation around?   1 Answer

  4. Helpful (1)  

    Customer Service Associate Interview

    Anonymous Employee
    Accepted Offer
    Easy Interview

    Application

    I applied online. I interviewed at Cigna.

    Interview

    I went online to apply 2weeks later I got a call from HR went to interview got called back for a second. Went to second interview got the job and started 2weeks later after the drug and background check.


  5. Helpful (2)  

    Customer Service Associate Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Cigna in September 2014.

    Interview

    Applied through indeed and received a call from a recruiter one week later. I was then asked to come in and interview with 2 managers. It was a complete behavioral interview. "Tell me a time" It was a positive overall experience. The recruiter contacted me 4 days later with an offer.

    Interview Questions

    • Tell me a time you had to solve a customer issue with minimal resources.   1 Answer

  6.  

    Customer Service Associate Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience

    Interview

    I Applied online via the website...spoke with a HR Rep about a week later during a phone interview. Offered an opportunity to come to the site in St Louis MO to interview with the hiring manager and current supervisor. It was a behavioral style interview.....who....what....when....where....why...and what was done to resolve the issue. My over all experience was extremely positive.

    Interview Questions

    • Tell me about a time where you have to resolve an issue of a irate customer?   1 Answer

    Negotiation

    They will offer you a salary based off your experience.


  7. Helpful (5)  

    Customer Service Associate Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ months. I interviewed at Cigna in August 2013.

    Interview

    I applied online in July and was emailed an automatically generated email thanking me for expressing my interest in the customer service representative position. I didn't hear anything from the company until the following month (August). I got an email from a member of the Cigna Talent Organization asking to complete a pre screen via email and submit it back to her asap. The email stated that I would be contacted within 10 business days regarding the status of my application. I didn't respond to the pre screen for a full 24 hours. The next day I got a call from a recruiter asking me if I was still interested in the position and wanting to set up an interview. I interview the next week and I didn't hear anything from the company after the interview until the following month (September). I was contacted by a recruiter and I was told that the company wanted to extend a job offer based off the passing of a drug test and background check. Start date in October.

    4 month long process that was worth the wait for the great benefits that this company has to offer.

    The interview process wasn't too bad. I arrived at the site and signed in at the front desk. My interview came out and introduced himself as one of the team leaders for the call center and informed me that I would be interviewing with him and also the operation manager on site for the call center. They asked pretty straight forward questions. Nothing out of the ordinary. It does help to have some knowledge of how a call center works. I think that I won them both over by asking questions about the metrics that their call center look at and also by providing them with information in regards to what metrics I was accustom to having to meet.

    Just be yourself during the process. With this position you will be taking inbound calls and with comes the need for empathy, professionalism, and active listening. If you've worked in a call center environment before then fed off of those experiences so that they know you are somewhat knowledgeable about the position for which you have applied and hopefully are interviewing are.

    When answering the questions be sure to include real world examples. Make sure your answers restate the questions, give an example, and also provide an outcome of that example.

    Interview Questions

    • How do you prioritize your workload?   1 Answer
    • How do you great rapport with other members on staff and/or clients?   1 Answer
    • Recall a time when you had to handle a difficult customer. What did you do?   Answer Question

    Negotiation

    Negotiation takes place when the job offer was extended. You can negotiate if you have obtained your degree and also based off the number of years of experience you have in a related job. I didn't negotiate my salary.

  8. Helpful (1)  

    Customer Service Associate Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 3 weeks. I interviewed at Cigna in April 2009.

    Interview

    When interviewing, they look for a start, middle, and end to your answers......explain WHAT the scenario is, then HOW you made it happen, and then the END RESULT of the scenario you're describing. CIGNA is a team oriented company, so play on team work during your interview.

    Interview Questions

    • Tell us a time you had to deliver a difficult message to a co-worker.   Answer Question

    Negotiation

    there was none. they start you off at the rate they want


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