Cisco Systems Customer Support Engineer Interview Questions | Glassdoor

Cisco Systems Customer Support Engineer Interview Questions

Interviews at Cisco Systems

62 Interview Reviews

Experience

Experience
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18%
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Getting an Interview

Getting an Interview
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Difficulty

3.3
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Helpful (13)  

Customer Support Engineer Interview

Anonymous Interview Candidate
No Offer
Positive Experience
Average Interview

Application

I applied online. I interviewed at Cisco Systems.

Interview

I applied online and was contacted, requesting a phone screen. This was just basic behavioral questions. I then had a webex, this is the video conferencing software they use, interview where technical questions were asked. After this, they sent me a case, where I had to solve a customer's problem and prepare a paper and powerpoint slide with the resolution. A Manager interview and technical interview concluded the interviewing process.

Interview Questions

Other Interview Reviews for Cisco Systems

  1. Helpful (6)  

    Customer Support Engineer Interview

    Anonymous Interview Candidate in Phoenix, AZ
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 6 weeks. I interviewed at Cisco Systems (Phoenix, AZ).

    Interview

    I had an introductory interview with them, about an hour long just to get to know me and talk about my resume. That was the easy part.

    The next step was a two-pronged interview over Skype. The first interview was with a CSE team manager. Pretty easy, just talking about how compatible your work style was with the team's style. It was friendly and informative and very casual. It was about 45 minutes.

    The second was an interview with two current/past CSE's. This was not advertised to me as a technical interview but it became one very quickly. For the first half hour, it contained basic questions about where my industry strength and weaknesses were: what I had been trained to do, what I hadn't, how much I knew about their company, ect. At the half hour mark, the second CSE took over and began drilling me with code samples asking me "What does this do? What does that do?"

    It took my by surprise because they used code languages I had told them I hadn't had a lot of experience in, but continued to ask me questions despite my "I don't know"s. After this technical portion, the two interviewers were much "colder" to me than they had been previously. I asked them 10 minutes worth of follow up questions and then we left.

    They told me they would contact me in 2-3 weeks.

    Overall the process took about 6 weeks from first contact to end of interviewing.

    Interview Questions


  2. Helpful (3)  

    Customer Support Engineer Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Cisco Systems in January 2015.

    Interview

    Interview process consisted of a 15 minute phone screen (easy questions about work background, college studies, etc.). This was followed by a phone interview with a manager. This was technical. It was moderately difficult. The next round, I was given a technical issue that a customer was experiencing, and I had to create a one slide powerpoint presentation (nontechnical) to present to a manager, in addition to a technical email that had to be less than one page. You don't actually have to present it, it just has to be sent to an email address. The question itself wasn't difficult. It can be found easily on the Cisco support site. They simply expect you to be able to take the information and present it in an understandable fashion to both nontechnical and technical users.
    As part of this 3rd round of interviews, I also had a 1 hour interview with a current Customer Support Engineer and a Technical lead. This was very similar to the 2nd interview, except it had more behavioral questions (how would you handle an angry customer, etc.)
    The final step in the interview process is a 30 minute interview with a manager. This was completely nontechnical. He asked questions like "Where do you see yourself in 5 years," strengths, weaknesses, etc. This was very different from any of the others.
    Within 4 hours, I had a notice that the company wanted to run a background check on me, and then an offer the next day.
    The overall interview process was good, but my recommendation would be for Cisco to stop outsourcing the scheduling. I was having to deal with Accenture employees, who then had to communicate with the Cisco employees, and then the Accenture employees would contact me (sometimes). I had two interviews that were moved without notifying me. One of these, I didn't know had been moved until 30 minutes after when it was originally scheduled.

    Interview Questions

    • How would you approach changing your teammates perception of you, if you had gained a reputation for being an unproductive team member   1 Answer

    Negotiation

    There was no negotiation

  3. Helpful (16)  

    Customer Support Engineer Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through college or university. The process took 2+ months. I interviewed at Cisco Systems (New York, NY).

    Interview

    Their interview process is long and requires. Lot of work. The company recruiters I worked with were nice but very disorganised. The position I applied for was listed for the San Jose location. When a recruiter called, they told me there were no positions available there, so I said I wasn't interested in relocating. I got a call the next day saying they did have openings in San Jose, so I agreed to go through the interview process. This involved:

    -a phone call from a recruiter
    -a first-round phone interview with a manager
    -preparing a one-page technical document and one non-technical slide to respond to a scenario they gave me.
    -one half-hour "non-technical" manager interview
    -one hour technical interview with two technical managers
    Interviews were both conducted via Webex.

    The scenario they gave me required a lot of research on my part. The interviews went really well, they all seemed confident I would get the job. The interviewers did not ask about the scenario I had been given or the documents I had prepared, those were uploaded to my candidate profile.

    The interviewers encouraged me to start learning everything I could to obtain my CCNA certification, because they were sure I would get the position and your first few weeks at Cisco are like "trying to drink from a firehouse" because of all the new information.

    The interview process took about a month because they had to keep rescheduling interviews due to the managers' busy schedule.

    After my interviews, the manager asked me to select my location preference from a list. San Jose was not on that list. I responded to the email by saying "I was told San Jose was an option, is that still available?" To which he responded "yes just confirming San Jose is still your preference." That was strange.

    I was then told I would hear back within a few weeks. After about five weeks I tried getting a hold of my recruiter and didn't hear back for a while. After trying harder to get in contact with him, I was told I was not selected.

    Interview Questions


  4.  

    Customer Support Engineer Interview

    Anonymous Interview Candidate in Atlanta, GA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 4 weeks. I interviewed at Cisco Systems (Atlanta, GA) in February 2015.

    Interview

    I was approached at a career fair at my university where I was given an interview. A few days later I received an email stating I had moved on to the final round of interviews. Before the interviews, I had to complete a challenge from Cisco. Afterwards, I had a 30 minute non-technical and 1 hour technical interview.

    Interview Questions

    • An application is running slowly on Windows. What would you do to see what's going wrong?   1 Answer

  5.  

    Customer Support Engineer Interview

    Anonymous Interview Candidate in San Jose, CA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 12+ months. I interviewed at Cisco Systems (San Jose, CA) in September 2013.

    Interview

    I was contacted by a recruiter and it took about a week to get the initial interview date. I was pretty disappointed as there was no communication after this. I sent several emails but no reply until today.

    Least they could have done was to send me a email saying, we are not moving forward with you.
    But nothing, not even a courtesy email.

    Interview Questions

    • The initial interview questions were basic and nothing unexpected.   Answer Question

  6.  

    Customer Support Engineer Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through other source. The process took 1 day. I interviewed at Cisco Systems.

    Interview

    Interviewed at a career fair. The interview itself was easy enough to get. Questions asked seemed pretty generic, "what is the hardest problem you've solved" "how do you work through difficult issues".
    Mostly a behavioral interview.

    Interview Questions

    • How do you work through difficult problems?   1 Answer

  7.  

    Customer Support Engineer Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 4+ weeks. I interviewed at Cisco Systems in October 2013.

    Interview

    I was hired through campus recruiting efforts at my university's career fair. I met with a recruiter and set up an on-campus interview. It was rather straightforward and behavioral based and lasted a little over half an hour. Then a few weeks later I got an email saying I'd made it to the second and final round, which would be conducted remotely using Cisco's telepresence technology. It was 2 hours. I spent half an hour speaking with a member of management who gauged my interest and talked about my experience for a little while. Then there was a break and I spoke with two Customer Support Engineers for the "technical interview". There was no coding examples and almost everything was situational problem solving.

    Interview Questions

    • What would you do if Customer X called and told you "this isn't working"?   1 Answer

    Negotiation

    There was no negotiation. Salary was determined based on years experience and was not open to negotiation.

  8.  

    Customer Support Engineer Interview

    Anonymous Interview Candidate in Research Triangle Park, NC
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Cisco Systems (Research Triangle Park, NC) in November 2013.

    Interview

    All interviews were conducted through WebEx. First interview was a little over 30 minutes and was very general in questions. Why did you apply? Can you explain your resume in great detail?

    Prior to the second interview I was given a question that for which I had to make a video response. Then the second interview was with a hiring manager, followed by a 30 minute break and then two or three Cisco employees (all through WebEx). The hiring manager asked questions such as what's a switch? What's a router? Then the Cisco employees asked questions regarding my resume.

    Interview Questions

    • Explain the OSI Model? For each layer describe it and give a protocol for each.   Answer Question

  9. Helpful (2)  

    Customer Support Engineer Interview

    Anonymous Interview Candidate in Raleigh, NC
    Declined Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 3+ months. I interviewed at Cisco Systems (Raleigh, NC) in February 2011.

    Interview

    Phone interview was tough. Then multiple weeks with no response back from Cisco. It took a month to get a date set for the interview.

    Interview Questions

    • Seems that instead of trying to bring people into Cisco, the interviewers job seems to be to find your weakness and make you feel as if you are an idiot. Team of people trying to find out what you don't know instead of what you know. Most uncomfortable interview i was ever on.   Answer Question

    Reasons for Declining

    Pay and benefits package.


See What Cisco Systems Employees Are Saying

StarStarStarStarStar   Former Product Manager Intern in San Jose, CA

Pros: “Potential for Growth, Great Workplace, Wonderful Culture! Cisco is constantly evolving its strategy and offers many opportunities.”“Potential for Growth, Great Workplace, Wonderful Culture! Cisco is constantly evolving its strategy and offers many opportunities.” – Full Review

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