Cisco Systems Customer Support Engineer Interview Questions | Glassdoor

Cisco Systems Customer Support Engineer Interview Questions

Interviews at Cisco Systems

62 Interview Reviews

Experience

Experience
71%
18%
11%

Getting an Interview

Getting an Interview
35%
27%
12%
10
10
4
2

Difficulty

3.3
Average

Difficulty

Hard
Average
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Customer Support Engineer Interview

Anonymous Employee
Accepted Offer

Interview

About 4 rounds of interviews. The first one is telephonic technical. The next two are face to face technical rounds mostly around the basics. The final on is with HR

Interview Questions

  • This is what cisco brings to your plate. What do you bring to Cisco's?   Answer Question

Other Interview Reviews for Cisco Systems

  1.  

    Customer Support Engineer Interview

    Anonymous Interview Candidate in Bengaluru (India)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 1 day. I interviewed at Cisco Systems (Bengaluru (India)) in June 2011.

    Interview

    it was through an employee's referal

    Interview Questions

    • Started with the question of how does traffic moves when we ping from one host to another   Answer Question
    • osi model,nating, acl   Answer Question

  2. Helpful (2)  

    Customer Support Engineer Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    The process took 1 day. I interviewed at Cisco Systems in February 2012.

    Interview

    The interview was not really that bad. I just did not know the technical questions asked. What was the OSI model, know the major ports the the computer uses, SMTP protocol for mail transfer.

    Interview Questions

  3.  

    Customer Support Engineer Interview

    Anonymous Interview Candidate in Sydney (Australia)
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at Cisco Systems (Sydney (Australia)) in May 2012.

    Interview

    they asked detail trouble-shooting skills.

    Interview Questions

    • how to trouble-shoot ip phone calling h323 gateway getting busy tone   1 Answer

  4.  

    Customer Support Engineer Interview

    Anonymous Employee in Bengaluru (India)
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    The process took 3 days. I interviewed at Cisco Systems (Bengaluru (India)) in February 2010.

    Interview

    It was a good experience over all . They where testing the will to learn and how good you are in interacting with others.

    Interview Questions


  5.  

    Customer Support Engineer Interview

    Anonymous Employee in Bengaluru (India)
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 2+ weeks. I interviewed at Cisco Systems (Bengaluru (India)) in March 2012.

    Interview

    Following rounds took place :

    1. Telephonic : Introduction to job desicription and employee introduction. - 20 min
    2. Telephonic : Technical screeing : Questions were very basic but you need to have in depth knowldege-2hr
    3. Face to Face : Technical - Asked to choose one topic and then had 15-30 min of tough questions on that one.
    4. Presentation : Got a 24 page technical documentation to read within less than 45 min. I Didn't read all the pages. Then had a Video Conferencing with a panel and gave them the presentation where they put in a lot of questions. - 30-40 min
    5. Technical : Had a Technical round on Video Confrencing with a panel . 10 -20 min
    6. Manager Round . Had Video Conferecing with a Manager. Had some operational question , Personality questions and some managerial questions. 40-50 min
    7. HR Round : Discussion with HR on Compensation and Other benifits : 15 min.

    Then recieved the offer after 7-8 Working days.

    Interview Questions

    • I was asked to troubleshoot a given MGCP senario on a note book.   1 Answer

    Negotiation

    There was very less or infact no scope of negotiation . Compensation offered was good enough.


  6. Helpful (1)  

    Customer Support Engineer Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 1 day. I interviewed at Cisco Systems in November 2011.

    Interview

    I got the interview through my university's career center. The interview was a 30 minute phone interview and started off with basic questions about my experience and resume. I was asked about routing protocols and network switches. Most of the questions are about your past coursework and experience though.

    Interview Questions


  7.  

    Customer Support Engineer Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through college or university. The process took a week. I interviewed at Cisco Systems in December 2009.

    Interview

    There was 1 written and 3 tech interview and 1 senior manager and 1 hr (formality)

    Interview Questions

    • Questions were centred on networking   1 Answer

    Negotiation

    Negotiation depends on experience

  8.  

    Customer Support Engineer Interview

    Anonymous Employee
    Accepted Offer

    Interview

    Very quick and not technical interview...was asked why I dressed up for the interview because they don't dress up there at cisco....very laid back environment more like a conversation with a friend than an interview with a top notch company


  9.  

    Customer Support Engineer Interview

    Anonymous Employee
    Accepted Offer

    Interview

    Phone screen followed by on-site interview by team of senior engineers.

    Interview Questions

    • What is the significance of x bit in the second octet of the header.   Answer Question

    Negotiation

    Take it or leave it


See What Cisco Systems Employees Are Saying

1 person found this helpful

StarStarStarStarStar   Current Director, Product Management in Austin, TX

Pros: “Generally, Cisco pays well and the benefits are top-notch, with RSU grants, company stock purchase plan, health/dental/vision insurance, and 1-for-1 401K matching for the first 5% of your...”“Generally, Cisco pays well and the benefits are top-notch, with RSU grants, company stock purchase plan, health/dental/vision insurance, and 1-for-1 401K matching for the first 5% of your salary contribution.” – Full Review

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