Citizens Bank Interview Questions | Glassdoor

Citizens Bank Interview Questions

Updated Apr 29, 2017
304 Interview Reviews

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  1.  

    Treasury Solutions Sales Specialist Interview

    Anonymous Employee in Plymouth Meeting, PA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Citizens Bank (Plymouth Meeting, PA).

    Interview

    Standard interview (phone pre-screen, 1st in-person interview, then last in-person interview). Didn't take long for each interview to take place as other companies would. Spoke on benefits, next steps, what to expect, location, hiring manager, position details, etc.

    Interview Questions


  2.  

    Personal Banker Interview

    Anonymous Interview Candidate in Cleveland, OH
    Declined Offer
    Negative Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at Citizens Bank (Cleveland, OH).

    Interview

    I was referred by another employee to interview as a banker. The interview went well. I really meshed well with the branch manager but there were a lot of concerns I had about the position that caused me to turn it down. The branch manager didn't sell the position. More like convinced me it wasn't a good idea. She told me I would be responsible to open a certain amount of accounts but because it was in a poorer community keeping accounts open was difficult. She gave me the example that I could open 40 accounts a week but only 7 would count because people don't keep their accounts open long enough. She recommended that I branch out to family members and college classmates to open with. That sound ridiculous to me. She wasn't sure if I would get benefits because I would be less than 20 hours (the answer is no). In the end, it was a peak time banker position. I could not understand how I could be a teller and a banker and still meet my account opening quota with just 18 hours a week. I knew I didn't want the position before I even left out. I spoke with the employee who referred my later about the interview and she told me that all of this was all ridiculous and untrue. I should not branch out to family members and college classmates for accounts etc. I was a teller at another bank and she asked what my rate was. I told her and she said she thinks she can match it. Really? If that is the case I may as well stay a teller. I'll have more hours and possibly better pay. The manager who interviewed me was later fired for circumstances I am not sure of but I have an idea.

    Interview Questions

    • One of more disturbing questions I was asked was what would you do if you were speaking with a customer and notice something crawling on them. How would you react?

      Explain a time where you went above and beyond for a customer

      Strengths and weaknesses

      How does your career history relate to this position

      Are you comfortable and confident with upselling  
      Answer Question

  3.  

    Universal Banker Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Citizens Bank.

    Interview

    I applied online with my resume. I was first given a brief interview by phone. I was then contacted for an interview at a local branch. I then had a few more in branch interviews at different locations before being offered the position at one of those locations.

    Interview Questions

    • How would you sell our new credit card to a customer who came into the branch?

      What characteristics do you have that could benefit the company?  
      1 Answer

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  5.  

    Licensed Personal Banker Interview

    Anonymous Interview Candidate in South Dennis, MA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took 3 weeks. I interviewed at Citizens Bank (South Dennis, MA) in March 2017.

    Interview

    Arrived early, middle of snow storm, regional manager was on phone, put call on hold to greet me then asked me to give her time to finish call. First name basis, basic questions. Curious on my interest in job, why there? Asked about what motivated me, if I could deal with weekly coaching, goal driven atmosphere and ability to be teller in addition to sale of licensed products. I already have 2 of the 4 required licenses though regional Mgr not licensed thus couldn't address products available. This was 2nd introduction, 1st was at job fair through unemployment. 3Rd interview likely with licensed district mgr.

    Interview Questions

    • What makes you get up in the morning? After dog needs to go out levity comment, seemed satisfied with task driven reply.   1 Answer

  6.  

    Assistant Branch Manager Interview

    Anonymous Interview Candidate
    Declined Offer
    Negative Experience

    Application

    The process took 4+ weeks. I interviewed at Citizens Bank.

    Interview

    The talent manager that call me was very nice she ask me basic cuestions about management. And got and branch manager to call m for another interview

    The interview was terrible the guy talked about the company how bad the company is and all the job the he has to do. instead of putting the positive of the company on the table. He made me feel like the company don't appreciate their associates. He was rude trust me is not what you think.

    Interview Questions

    Reasons for Declining

    Not for me a branch is e very bad place to work. You will regret it.


  7.  

    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 3 weeks. I interviewed at Citizens Bank.

    Interview

    Four total conversations and/or sit down interviews. First with a recruiter, second with market manager, third with regional manager and fourth with a business partner. Of course, a drug screening and background check follows

    Interview Questions

    • How would you grow business in first month?   1 Answer

  8.  

    Teller I Interview

    Anonymous Employee in Pittsford, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Citizens Bank (Pittsford, NY) in February 2017.

    Interview

    The interview and hiring process was very easy. Everyone was extremely friendly and quick to get things moving. The entire process only took about two days to complete. I was contacted immediately after my interview to speak with a recruiter who was extremely welcoming.

    Interview Questions


  9.  

    Intern Interview

    Anonymous Employee in Boston, MA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 2 weeks. I interviewed at Citizens Bank (Boston, MA) in February 2017.

    Interview

    Applied through campus portal. Was selected for phone screen - 2 on 1 with alumni from my school. Offered superday, three hours in the afternoon, although I think there was a morning one as well. Mostly 2 on 1 behavioral interviews to determine fit with group. Extended offer within two days.

    Interview Questions


  10.  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3+ weeks. I interviewed at Citizens Bank.

    Interview

    The process, I will admit, was drawn out but well worth it. I interview with multiple colleagues of Citizens Bank which really gave me a strong idea of the types of people I will be working with and their roles in sales and the operational environment. I really look forward to starting.

    Interview Questions

    • A good portion of behavioral interview questions, "tell me about a time..."
      Asked about my comfort with sales and having conversations with people.
      What my comfort level was with being both on the line and in the office.  
      Answer Question

  11.  

    AML Investigator Interview

    Anonymous Interview Candidate in Canton, MA
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Citizens Bank (Canton, MA) in January 2017.

    Interview

    I had to do some weird writing thing that they just made up. I was interviewed by 4 people at once and the questions they ask are ridiculous. Huge waste of time for them to not even consider you for the position.

    Interview Questions

    • Asked about what I would do if I saw suspicious activity on an account   Answer Question

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