Citizens Bank Interview Questions | Glassdoor

Citizens Bank Interview Questions

Updated May 16, 2017
307 Interview Reviews

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  1.  

    AML Investigator Interview

    Anonymous Interview Candidate in Canton, MA
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Citizens Bank (Canton, MA) in January 2017.

    Interview

    I had to do some weird writing thing that they just made up. I was interviewed by 4 people at once and the questions they ask are ridiculous. Huge waste of time for them to not even consider you for the position.

    Interview Questions

    • Asked about what I would do if I saw suspicious activity on an account   Answer Question

  2.  

    Systems Analyst Interview

    Anonymous Interview Candidate in Everett, MA
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Citizens Bank (Everett, MA) in September 2016.

    Interview

    She asked me if I had any questions after the interview was over and I said "When do I start?" I guess she didn't like that answer so I laughed nervously and just lost all hope

    Interview Questions

    • Why do you want to work for us?   1 Answer

  3. Helpful (1)  

    Teller Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 2 days. I interviewed at Citizens Bank.

    Interview

    Applied and got an email a day letter to set up a phone interview for next day. When the time of the interview comes no call I wait for half hour . the recruiter call 40 minutes later , no excuses not even ask me if I was ready or if I could talk she just start to talk and only ask me 2 questions . Was really unprofessional , change the idea that I had of the company completely

    Interview Questions


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  5. Helpful (1)  

    Assistant Branch Manager Interview

    Anonymous Employee in Manchester, NH
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Citizens Bank (Manchester, NH) in August 2012.

    Interview

    3 interviews. 1 via phone with recruiter, 1 in person with branch manager and 1 with regional manager. interviews were about an hour each. typical experience. dress up! men and women make sure to wear a matching suit with a jacket

    Interview Questions

    • tell me about a time to changed a customers negative perception to a positive   Answer Question

  6.  

    Lean Change Agent Interview

    Anonymous Interview Candidate in Providence, RI
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 1+ week. I interviewed at Citizens Bank (Providence, RI) in December 2012.

    Interview

    Internal candidate so it may be slightly different for external candidates but there was a posting and interaction with a HR representative prior to the interview which was not an interview at all it was a large and difficult analysis type question that took about an hour, no calculator and no help from the interviewer

    Interview Questions

    • the entire problem was awkward and caught me off guard   Answer Question

  7. Helpful (1)  

    In Store Banker Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Citizens Bank.

    Interview

    Applied online, including a math test. Was contacted by an HR recruiter by phone and had a phone interview. Was called a week later to schedule an interview with the Regional Manager. This interview included "aisle time" where I went into the aisles of the grocery store with the Regional Manager and Branch Manager and had to attempt to sell something to the shoppers. After interviewing with the Regional Manager, I was contacted by the HR recruiter with an offer.

    Interview Questions

    • The regional manager and branch manager went into the aisles of the grocery store with me and observed my interactions and sales attempts with shoppers.   Answer Question

  8.  

    Branch Manager Interview

    Anonymous Interview Candidate in Philadelphia, PA
    Declined Offer
    Positive Experience
    Difficult Interview

    Application

    The process took a week. I interviewed at Citizens Bank (Philadelphia, PA) in January 2012.

    Interview

    3 step interview process

    Interview Questions

    • Describe your worst branch management experience?   1 Answer

  9.  

    Lean Change Agent Interview

    Anonymous Interview Candidate in Cranston, RI
    No Offer
    Negative Experience
    Difficult Interview

    Application

    The process took 4 weeks. I interviewed at Citizens Bank (Cranston, RI) in December 2010.

    Interview

    I was called by the HR Recruiter, Consultant to interview with the Senior Executive. The day I arrived I was greeted by the Unit Trainer and told that, 'ha', you think you are interviewing with this manager, but instead you are going to perform a lean case study.

    The recruiter did not prepare me, I was embarrassed, humiliated and at that moment resolved to attempt this challenge. I went through the motions, while inside feeling quite miserable. My professional judgement is that they were really testing how quickly I could react to a situation and if I was poised to their culture.

    I knew immediately after leaving I did not want to work with them; they were less than honest with me
     and this did not resonate well with me nor the culture I would like to see myself in.

    And bye the way it took several weeks to receive any feedback.

    Interview Questions

    • The case study was specific to resolving workflow problems at a call center.   Answer Question
    • You needed to mentally calculate the math questions.   Answer Question

  10.  

    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 3 weeks. I interviewed at Citizens Bank.

    Interview

    Four total conversations and/or sit down interviews. First with a recruiter, second with market manager, third with regional manager and fourth with a business partner. Of course, a drug screening and background check follows

    Interview Questions

    • How would you grow business in first month?   1 Answer

  11.  

    Card Fraud Specialist Interview

    Anonymous Employee in Medford, MA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Citizens Bank (Medford, MA) in July 2016.

    Interview

    Ask common interview questions. Can you tell me about yourself? What did you do in your last employer? Can you tell me when a time when you handled a difficult situation?

    Interview Questions


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