Citizens Bank Interview Questions | Glassdoor

Citizens Bank Interview Questions

Updated Apr 13, 2017
302 Interview Reviews

Interview Experience

Interview Experience
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26%
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  1.  

    Licensed Personal Banker Interview

    Anonymous Interview Candidate
    Declined Offer
    Positive Experience
    Easy Interview

    Interview

    2 interviews , first one was a breeze, second was longer and a little more draw out. First interview was very straight forward, they asked me questions and personal experiences. the second interview was more about struggles and how to achieve sales.

    Interview Questions

  2. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Cranston, RI
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took a week. I interviewed at Citizens Bank (Cranston, RI).

    Interview

    The interview was very short. I came prepared with questions regarding the role and the Manger ended the interview. I thought that I was not going g to be offered a position however I received a call from the recruiter within a few days and was offered the position.

    Interview Questions

    • Why was I seeking a position with the bank.   1 Answer
  3.  

    Branch Manager Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 3 weeks. I interviewed at Citizens Bank.

    Interview

    Three interviews. Phone. In person regional manager. In person senior manager. A recruiter reached out to me via linked in and requested a phone interview. She asked me basic question about my management experience and then told me I would have an in person interview with a regional manager. The regional manager interviewed me for about an hour. He talked more than I did and talked citizens up quite a bit. He was honest however that it was a difficult job and seemed even a little dissapointed in the organization talking about its glory days a few years back. It seemed as if he resented the direction the company had taken since it went public but was still optimistic. The interview with senior management seemed like more of a formality. He just asked me about myself and that was it. I received an offer three days later. I negotiated for a higher salary and got it and then accepted.

    Interview Questions

    • Tell me about your previous management experience.   1 Answer
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  5. Helpful (1)  

    Branch Manager Interview

    Anonymous Interview Candidate in Southfield, MI
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Citizens Bank (Southfield, MI) in August 2016.

    Interview

    First interview was over the phone with a recruiter. Second interview was face to face with two Regional Vice President's. I was called back to meet with another Regional VP for a third interview. All interviews lasted 1 hour. After the final interview I was told a decision would be made this week. I never heard back or received a reply to an email regarding the position.

    Interview Questions

    • Asked for specific examples of a situation where it was necessary to train a team member .   Answer Question
  6.  

    Banker Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Citizens Bank.

    Interview

    Phone Interview. Regional Manager Interview and Branch Manager Interview. Test and Background Check. Verification of Employment Check. Willing to hire people that don't even fit quality for the positions.

  7.  

    Senior Financial Analyst Interview

    Anonymous Interview Candidate in Cranston, RI
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Citizens Bank (Cranston, RI) in July 2016.

    Interview

    I received a call very quickly after applying online, and was asked to setup a phone interview. However, once I responded with my availability, the HR person didn't follow up for over a week, and then wrote back at midnight one night asking if we could speak the next day. She then didn't call at that time, and mentioned nothing for several more days. Finally we connected for the interview, where she essentially only asked if I could take a below market salary. I was moved on to meet a Senior Manager in Boston. This went great, and I advanced to one more call, this time with the hiring manager. He asked more technical questions, but made it seem like I already had the job. HR told me I would receive feedback and a decision soon, but then I never heard anything more. HR was incredibly hard to reach and unprofessional during the entire process, routinely emailing at midnight days later, and then not calling during agreed-upon interview times. Management was nice, but did not make up for the lack of professionalism from HR.

    Interview Questions

  8.  

    Card Fraud Specialist Interview

    Anonymous Employee in Medford, MA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Citizens Bank (Medford, MA) in July 2016.

    Interview

    Ask common interview questions. Can you tell me about yourself? What did you do in your last employer? Can you tell me when a time when you handled a difficult situation?

    Interview Questions

  9.  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at Citizens Bank (Cranston, RI).

    Interview

    I interviewed for two positions and we had a very thorough walk through of what the positions would entail as well as salary/commission and benefits. We went over what it would mean to work for Citizens Bank and how it truly is becoming part of a community.

    Interview Questions

    • How would you handle an objection from a prospective customer?   1 Answer
  10. Helpful (3)  

    Universal Personal Banker Interview

    Anonymous Interview Candidate in Allentown, PA
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through an employee referral. I interviewed at Citizens Bank (Allentown, PA) in June 2016.

    Interview

    I was asked a few basic questions and told what I would be expected if I was to hired. The interviewer was very friendly and tried to make me feel comfortable. And explained about training and suggested salary range. The interview went on about 30 minutes. The phone call came in at an exact time as it was told to be.

    Interview Questions

  11.  

    Banker Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience

    Interview

    Phone interview then 1 on 1. They asked about past work experience. Then walked me through position and also had the regional manager there too. Went to training process for a few weeks where you learn how to balance and banking products. Felt like a solid base to start with for someone with no previous banking experience.

    Interview Questions

    Negotiation

    Was able to get more what I wanted I felt like. It was at the end of the interview after I felt they were ready to offer the position. Seemed like the best time to ask about it.

See What Citizens Bank Employees Are Saying

Star Star Star Star Star   Current Bank Branch Manager in Pittsburgh, PA

Pros: “Good benefits PTO Decent compensation Depending on the career path you wish to choose, you can advance fairly fast”“Good benefits PTO Decent compensation Depending on the career path you wish to choose, you can advance fairly fast” – Full Review

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