Citizens Bank Lean Change Agent Interview Questions | Glassdoor

Citizens Bank Lean Change Agent Interview Questions

2 Interview Reviews

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Lean Change Agent Interview

Anonymous Interview Candidate in Providence, RI
No Offer
Negative Experience
Difficult Interview

Application

I applied through an employee referral. The process took 1+ week. I interviewed at Citizens Bank (Providence, RI) in December 2012.

Interview

Internal candidate so it may be slightly different for external candidates but there was a posting and interaction with a HR representative prior to the interview which was not an interview at all it was a large and difficult analysis type question that took about an hour, no calculator and no help from the interviewer

Interview Questions

Other Interview Reviews for Citizens Bank

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    Lean Change Agent Interview

    Anonymous Interview Candidate in Cranston, RI
    No Offer
    Negative Experience
    Difficult Interview

    Application

    The process took 4 weeks. I interviewed at Citizens Bank (Cranston, RI) in December 2010.

    Interview

    I was called by the HR Recruiter, Consultant to interview with the Senior Executive. The day I arrived I was greeted by the Unit Trainer and told that, 'ha', you think you are interviewing with this manager, but instead you are going to perform a lean case study.

    The recruiter did not prepare me, I was embarrassed, humiliated and at that moment resolved to attempt this challenge. I went through the motions, while inside feeling quite miserable. My professional judgement is that they were really testing how quickly I could react to a situation and if I was poised to their culture.

    I knew immediately after leaving I did not want to work with them; they were less than honest with me
     and this did not resonate well with me nor the culture I would like to see myself in.

    And bye the way it took several weeks to receive any feedback.

    Interview Questions

    • The case study was specific to resolving workflow problems at a call center.   Answer Question
    • You needed to mentally calculate the math questions.   Answer Question

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