Citizens Bank Personal Banker Interview Questions | Glassdoor

Citizens Bank Personal Banker Interview Questions

Interviews at Citizens Bank

34 Interview Reviews

Experience

Experience
61%
27%
12%

Getting an Interview

Getting an Interview
73%
17%
7%
3

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy

Helpful (2)  

Personal Banker Interview

Anonymous Employee in Middletown, CT
Accepted Offer
Positive Experience
Average Interview

Application

I applied through an employee referral. The process took 1+ week. I interviewed at Citizens Bank (Middletown, CT).

Interview

Had one interview with the BM and ABM. BM called back and told me next steps to follow with human resources. Process was easy. Overall process took approx 10 days. Salary was told to me and growth was discussed at interview, though it never happened during my career with this company. Looking back I feel that I was fooled during the interview to what the job was really like.

Interview Questions

  • What experience do you have with being turned down in sales.   Answer Question

Negotiation

They told me the pay and I couldn't neg because I didn't have previous banking experience

Other Interview Reviews for Citizens Bank

  1. Helpful (2)  

    Personal Banker Interview

    Anonymous Employee in Pittsburgh, PA
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at Citizens Bank (Pittsburgh, PA) in January 2010.

    Interview

    hired as a part time teller

    Interview Questions


  2.  

    Personal Banker Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Citizens Bank in January 2011.

    Interview

    it took a few weeks but they where very open with me with everything that had to be done i had to do a phone interview and then 2 1:1 interviews since one of the positiions i applied for was covered by someone else

    Interview Questions

    • sell me something anything of your choice   1 Answer

    Negotiation

    it seemed that i would have been able to but i took it because it was 4 dollars more then what i was currently making but since then i have found out that others have been hired in and they where hired in making more then what i am currently making right now

  3. Helpful (2)  

    Personal Banker Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Citizens Bank.

    Interview

    Pretty easy. Two interviews, basic questions and description about the job. Nothing difficult at all. They basically want to know if you are competent. I was contacted by HR first, then they set up an interview with a local branch manger. After that I interviewed with my regional manager. I got a call from HR about two days later offering me the position.

    Negotiation

    No room for negotiation.


  4.  

    Personal Banker Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Citizens Bank in October 2009.

    Interview

    HR phone interview, branch interview

    Interview Questions


  5.  

    Personal Banker Interview

    Anonymous Interview Candidate in Pittsburgh, PA
    No Offer

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at Citizens Bank (Pittsburgh, PA).

    Interview

    I initially applied online through an employee referral, and had to complete the banker assessment. I passed that one but it has been two weeks and I have not heard anything from them, even though I have an undergrad degree in finance. I am sure what to do now wait or just call them.

    Interview Questions


  6.  

    Personal Banker Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3+ months. I interviewed at Citizens Bank in June 2010.

    Interview

    recruiter was very nice and easy to get ahold of


  7. Helpful (4)  

    Personal Banker Interview

    Anonymous Employee in Buffalo, NY
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Citizens Bank (Buffalo, NY) in July 2013.

    Interview

    I initially applied online, and had to complete the banker assessment, as well as fill out a traditional application, based off my resume, which I had uploaded. I was called the next morning by the HR recruiter for my area, and was asked to schedule a phone interview for later that week. I had the phone interview, which lasted about 30 minutes, and included the recruiter telling me a lot about the position and company in general. I was told that the branch manager would call after the weekend to set up an in person interview, and was surprised when he called later that day. I set the interview at the branch up for the following monday, had that intervew and was contacted later that same day to schedule the interview with the regional manager. After everything, I was contacted the same day as my final interview to be offered the position, pending results of my background check and employment verification. VERY quick moving, now just waiting for the okay to give my notice at my current job!

    Interview Questions

    • Describe how you overcome objections?   1 Answer

    Negotiation

    I was offered more than I asked, so was not prepared to negotiate.

  8.  

    Personal Banker Interview

    Anonymous Interview Candidate in Boston, MA
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Citizens Bank (Boston, MA) in July 2013.

    Interview

    Three interviews. The first was a half hour over the phone with an HR pre-screen individual. Met with branch manager and regional VP over the course of the next three weeks. Received offer on 4th week which was pretty good but had already taken a job with TD

    Interview Questions

    • A couple of situational questions: How would you handle an irate customer? What would you do if you knew a fellow employee was breaking a rule repeatedly?   Answer Question

    Reasons for Declining

    Had accepted another offer


  9. Helpful (2)  

    Personal Banker Interview

    Anonymous Employee in Philadelphia, PA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Citizens Bank (Philadelphia, PA) in May 2009.

    Interview

    The interview process is first through phone interview and if you pass that you will receive an appointment to do a one to one interview.

    Interview Questions

    • What was a time and where you did something out of the ordinary to satisfy a customer?   Answer Question

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