Citizens Bank Teller Interview Questions | Glassdoor

Citizens Bank Teller Interview Questions

Interviews at Citizens Bank

29 Interview Reviews

Experience

Experience
64%
18%
18%

Getting an Interview

Getting an Interview
66%
15%
11%
4
4

Difficulty

2.5
Average

Difficulty

Hard
Average
Easy

Helpful (2)  

Teller Interview

Anonymous Interview Candidate
No Offer
Negative Experience
Average Interview

Application

I applied online. The process took a week. I interviewed at Citizens Bank in May 2014.

Interview

Interview was in person with the branch manager and teller manager. They asked very simple questions but seemed to hate their jobs or just hate interviewing. Maybe it was just with me or this location so don't feel discouraged! It definitely was a learning process.

Interview Questions

Other Interview Reviews for Citizens Bank

  1.  

    Teller Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Citizens Bank in April 2010.

    Interview

    I believe there was an hour interview with the bank manager, and then she showed me around the branch, so I was pretty positive I got the position, later on I found out she would show everyone around the branch during interviews, which I thought was weird, getting people's hopes up. I don't believe I had a phone interview, but I did have a detailed quiz online to see if I qualified.

    Interview Questions

    • What was your most challenging experience you've had growing up?   Answer Question

  2.  

    Teller Interview

    Anonymous Employee in Manchester, NH
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Citizens Bank (Manchester, NH) in March 2011.

    Interview

    -Online application and skills assessment
    -Initial phone screen with an HR rep
    -In-person interview with branch manager
    -I received my offer the following week and began the background check process, which took about 2 weeks.

    Interview Questions

    • "Tell me about a time when you went above and beyond to solve a problem for your team."   Answer Question
  3. Helpful (1)  

    Teller Interview

    Anonymous Employee in Chicago, IL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Citizens Bank (Chicago, IL) in April 2014.

    Interview

    You have to go to the online portal and apply. The online application is a pain in the neck. After that you do an assessment test, timed and rushed. Then a video interview, 1 way, your own schedule, through hirevue.com

    Interview Questions

    • The assessment test is "find the bank slip information that is wrong" "if you started off with xyz dollars and your drawer is xy dollars, how many dollars are you missing" its timed so you have to have a calculator   Answer Question

    Negotiation

    Turned out that I didn't get to this level, they just recently shut down all the branches in my location and sold to another bank, so my interview, video conference and assessment went in the garbage


  4. Helpful (1)  

    Teller Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Citizens Bank.

    Interview

    Applied online, got a phone call the next day. Set up an interview in branch the following week. Got a call back the same day as interview that I got the job. Then just had to get background check and finger prints.

    Interview Questions

    • Make sure you have sales and talk about sale experience in interview.   Answer Question

  5. Helpful (5)  

    Teller Interview

    Anonymous Employee in West Bloomfield, MI
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 6 days. I interviewed at Citizens Bank (West Bloomfield, MI).

    Interview

    Was asked a few questions over the phone, and then brought in for an in person interview. Lasted around 30 minutes and the questions were relatively straightforward. My interviewer did a really great job setting up what they were looking for for each question.

    Interview Questions

    • Give an example of a time when you helped a customer with any type of question or discrepancy.   1 Answer

  6.  

    Teller Interview

    Anonymous Interview Candidate in Toledo, OH
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Citizens Bank (Toledo, OH) in March 2015.

    Interview

    The process was a phone call first, with questions about my skills and the willingness on hours that I can give them. Next they set me up with a branch manager to interview with. I always like to be early to show my enthusiasm. I am asked questions of things that i have done in my previous job and what i would be willing to do for them. I am always willing to give 110% to my job. Then i thank them for the opportunity to meet with them and wait to hear from them.

    Interview Questions


  7.  

    Teller Interview

    Anonymous Interview Candidate in Plymouth, MA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at Citizens Bank (Plymouth, MA) in January 2015.

    Interview

    Very short and precise and to the point. Seemed like they put more emphasis on your resume than getting to know you in person. Interview process seemed very tense and uncomfortable.

    Interview Questions

    • How do you deal with someone in a team that's not pulling their weight.   Answer Question
  8.  

    Teller Interview

    Anonymous Employee in Chicago, IL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Citizens Bank (Chicago, IL).

    Interview

    It was about a couple week process. A background check, credit check and drug test was required. In addition, there was a pretty simple math test with easy word problems. Easier than the ACTs

    Interview Questions


  9. Helpful (4)  

    Teller Interview

    Anonymous Interview Candidate in Melrose, MA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 3 weeks. I interviewed at Citizens Bank (Melrose, MA) in February 2016.

    Interview

    I showed up ten minutes early for the interview. Thirty minutes later the manager finally introduced herself to me. She constantly pronounced my name wrong even after I corrected her. She pretty much just kept asking why I hadn't applied to other banks besides Citizens. She was very negative about everything I had to say.

    Interview Questions


See What Citizens Bank Employees Are Saying

StarStarStarStarStar     Current Vice President

Pros: “Flexible schedule and work environment Pay is as expected, based on state, job and band (not the same as larger banks)”“Flexible schedule and work environment Pay is as expected, based on state, job and band (not the same as larger banks)” – Full Review

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