Co-op Group Interview Questions | Glassdoor

Co-op Group Interview Questions

Updated Mar 13, 2017
55 Interview Reviews

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  1.  

    Team Leader Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took a week. I interviewed at Co-op Group.

    Interview

    Competency based interview and presentation. Structured interview starting with work experience, then followed by questions about specific things you have achieved in previous roles. There was also a presentation for which you have some time to prepare.

    Interview Questions

    • Competency based around examples of things you have done.   Answer Question

    Negotiation

    No negotiation.

  2.  

    Customer Team Member Interview

    Anonymous Employee in Brighton, England (UK)
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took 5 days. I interviewed at Co-op Group (Brighton, England (UK)) in February 2017.

    Interview

    I handed in my CV and they gave me an application form to fill in and give back as soon as possible. I got a call the next day arranging an interview date.

    The interview was fairly straightforward and not too formal. I was given a set of three scenario questions (randomised) and I had 10 minutes to prepare answers for them then the interviewer assessed me based on my answers by going through a sheet and ticking things off and prompted me when I was struggling. After that they talked about my available hours, which they seemed to care about more than the actual scenario questions as they wanted someone who was flexible with their time.

    Interview Questions

    • Someone approaches you complaining about how untidy the bakery was and how the food they wanted was never in stock. How would you handle this?   1 Answer
    • The area behind the tills is always untidy and your co-workers can't find anything and two of them start to argue in front of the customers. What do you do?   2 Answers
    • You see a queue building up and your co-workers don't seem to notice as they're doing another task. What do you do?   1 Answer
    • The store has been remodelled and there's new produce in stock. What can you do to promote this?   1 Answer
    • You're at a meeting and there's a quiet staff member that wants to speak up but is holding back. What do you do to make sure everyone has their say?   1 Answer
    • A question about what increases sales/what a customer looks for when shopping   1 Answer
    • How can you provide good customer service?   1 Answer

    Negotiation

    No negotiation. They didn't mention my hourly wage and I forgot to ask about that, which was my mistake

    Co-op Group Response

    Mar 8, 2017 – Social Media Content Planning Manager

    Thank you for your review. I'm pleased to hear you accepted the position and hope you are enjoying your time at the Co-op. ^Catherine

  3. Helpful (3)  

    Store Manager Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience

    Interview

    Contacted by a recruiter within co-op with an idea of what was needed and how process looked. Was advised on a store walk with specifics to look at but then advised I'd looked at the wrong things in post interview feedback. Confusing. Interview straight forward competency based. People and community focused as you'd expect. Waited weeks for feedback.

    Interview Questions

    • Competency based questions around Co-Op values. Leadership skills. What would you do if/when etc etc. Some customer centric questions.   Answer Question
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  5. Helpful (6)  

    Assistant Store Manager/Team Manager Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Co-op Group in November 2016.

    Interview

    Applied online, got an email to arrange telephone interview for 20-30 min which lasted 30min. Passed telephone stage and asked to come into store for 121 interview after 7 days. Driven 40 min to get to interview location. The arrangement was with an Area Manager but when got there a Store Manager interviewed me with a note taker or scorer based on competency/behavioural/Team Management/Leadership/Company Business etc. This stage lasted an hour and started without letting you settle in or relax even though I got there 15 min earlier. So not a pleasant start and straight after sitting in a tiny room went to questioning. The requirement was to provide proof of right to work or otherwise interview would not take place but to my surprise I was not even asked for this till before I was about to leave after interview. So I thought this was just an exercise as the process did not seem to me as one which was an honest recruiting interview but just to fill the slot. I was told that I will hear from them in 2 days. I waited 5 days to recieve an email saying to wait further 2 days. Than weeks passed and no feed back or outcome despite requesting for it a couple of times with at least a weeks gap.

    Really frustrating for me after putting in so much effort and performing well at the interview where the manager seemed impressed too but with zero outcome. At least a feedback should have been given. SHAME I guess!

    Interview Questions

    • tell us about your current job and why are you quitting.   Answer Question
    • why you want to work for CoOp   Answer Question
    • what research have you done or what you know about CoOp Business   Answer Question
    • tell us about a time where you have worked as a team and improved business based on performane   Answer Question
    • scenario based/ what would you do if a staff member has argued with a regular customer who has left store but seek an immediate apology over phone   Answer Question
    • tell us about your participation or what have you done to do something for the community and would you encourage staff to support community and how would this be done   Answer Question
    • a new staff member suggest a night out but one senior member disapproves this. what would you do   Answer Question
    • how do you engage your team   Answer Question
    • scenario based/ your new team manager and you note that one experienced team leader is not performing well, is consistently late and also not not bother what other members are doing. what are you going to do or how would you deal this   Answer Question

    Co-op Group Response

    Mar 8, 2017 – Social Media Content Planning Manager

    I'm sorry to hear you had a poor interview experience. I hope you asked the recruitment team for feedback from the team who interviewed you. ^Catherine

  6. Helpful (5)  

    Customer Team Member Interview

    Anonymous Employee in Antrim, Northern Ireland (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. The process took 3 weeks. I interviewed at Co-op Group (Antrim, Northern Ireland (UK)) in August 2016.

    Interview

    I got an application form from my local job centre and got a call within a fortnight to come for an interview that week and found out less than a week after that I had been successful. Process was straightforward and well organised.

    Interview Questions

    • Name five methods of delivering good customer service   1 Answer

    Co-op Group Response

    Sep 28, 2016 – Social Media Community Manager

    Thanks for your feedback and best of luck in your new role. ^Sophie

  7.  

    Store Manager Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Co-op Group.

    Interview

    Very simple online process followed by a telephone interview. This was booked in advance. Telephone interview was quite informal and reassured of next steps and deadlines. Next stage was assessment centre which was excellently presented, with interviewers taking interest. Very well looked after, and out st ease with informal chats throughout. Was told specifically of next steps and time frames throughout, and when decisions would be made. Probably the most organised assessment centre I've been on, held by genuine and very enthused recruiters

    Interview Questions

    Negotiation

    No negotiation as salary and package expectations were discussed throughout the process

    Co-op Group Response

    Sep 28, 2016 – Social Media Community Manager

    Thank you very much for your feedback on our interview process. Best of luck in your new position. ^Sophie

  8.  

    Principal Business Analyst Interview

    Anonymous Interview Candidate in Manchester, England (UK)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Co-op Group (Manchester, England (UK)) in July 2016.

    Interview

    Telephone interview with 2 team members present. I was emailed with one name only to discover the named person wasn't available. I was also asked to change the time of my interview. The interview was a telephone interview with 2 members of the team. It wasn't particularly structured, wasn't competence based, and was undertaken by frankly, someone extremely middle class, who seemed to waffle a lot. They weren't even clear as to what they wanted. Feedback took over a week, I had to prompt their HR department, only to receive an email of thanks but no thanks, other candidates had skills and experience more relevant. When I asked, nobody can actually tell me what this skills and experience is.

    My whole impression is that it comes down to class, how you answer questions, rather than what you've done. Nothing short of a disgraceful process and disgraceful lack of feedback.

    Interview Questions

    • Bizarre mixture not competence based, examining skills but not particularly structured or helpful.   1 Answer
  9. Helpful (2)  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Co-op Group in June 2016.

    Interview

    Applied on the Sunday and got an email the following day saying to phone up to confirm an interview. The interview happened on the Tuesday. It was very simple, nice, friendly. The manager was down to earth and honest, stating that it's okay if I was there just for the money. More than asking questions she told me about the company, prospects and the shifts.

    Interview Questions

  10. Helpful (3)  

    Sales Assistant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 4 weeks. I interviewed at Co-op Group.

    Interview

    Had a one-to-one interview with the assistant manager of the store, was a little challenging but it was mostly relaxed and went well. Length of interview was about 10-15 minutes.

    Interview Questions

    • What does 'teamwork' mean to you?   1 Answer
  11. Helpful (2)  

    Web Developer Interview

    Anonymous Interview Candidate in Lichfield, England (UK)
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Co-op Group (Lichfield, England (UK)).

    Interview

    Applied, then back and forth with emails, then called to discuss interview. Then went for interview. Interview was with a more personable HR lady and a less friendly female IT manager. They didn't even have the courtesy of letting me know whether I'd been successful or not.

    Interview Questions

    • How would you react if you were in a meeting and your manager disagreed with a suggestion you made?   1 Answer
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