Co-op Group Interview Questions | Glassdoor

Co-op Group Interview Questions

Updated Sep 12, 2017
65 Interview Reviews

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Candidate Interview Reviews

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  1.  

    Customer Service Advisor Interview

    Anonymous Employee in Manchester, England (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Co-op Group (Manchester, England (UK)).

    Interview

    Initial online application. Then a phone interview asking generic questions and some competency based customer service questions.

    Upon passing that, I was invited to a group interview and a 1v1 interview on an assessment day. They called within the next week on their decision.

    Interview Questions

    • Generic questions and some customer services based questions   1 Answer

  2. Helpful (1)  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Co-op Group in August 2017.

    Interview

    Emailed them my cv after seeing the job online. Got a call a few weeks later to set up an interview for a few days later. Interview was relaxed with 2 managers, answered some questions and was told information about the company and job. When they asked if i had any questions for them, i asked "what do you like about working for this company" which they liked me asking as everyone before had just asked about the rate of pay, so think of some other questions than just the basics because they cover that after they've asked you questions. They told me they would call me in a few days to let me know if I'm successful

    Interview Questions

    • What is an ideal team for you   Answer Question
    • What do you know about the co-op? Other businesses they run other than food?   1 Answer
    • Whats good customer service?   1 Answer
    • Would you be flexible and able to work with short notice?   Answer Question
    • Why do you want to work for us??   Answer Question
  3.  

    Customer Team Member Interview

    Anonymous Employee in Epsom, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at Co-op Group (Epsom, England (UK)).

    Interview

    I didn't really have one as they were desperate for employees. I just stated my availability and I was hired. I was also a student at the time which made it more convenient for them to hire me.

    Interview Questions

    • When are you available to work?   1 Answer

  4.  

    Model Coordinate Interview

    Anonymous Interview Candidate in Derby, England (UK)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Co-op Group (Derby, England (UK)) in April 2017.

    Interview

    Very informal given the process and the competency based questions. Competency based questions based on the personal spec / job description which I wasn't sent with the application pack. Initially received email from HR saying I hadn't been selected for interview then received a phone call 2 hours later requesting I attend an interview. Was advised I would hear in 5 days. I am now on day 10 with no communication from them, no phone number to call and no direct email address to chase. Have emailed direct to resource but receive a basic reply and nothing back yet. Very poor communication and response.

    Interview Questions

    • Competency based on previous experience   1 Answer

  5.  

    Accepted Offer
    Positive Experience
    Easy Interview

    Interview

    Mine was slightly different as I went in, answered basic questions about myself... Then was asked could I start Monday. Manager was already aware of who I was and my CV had been left with him for sometime until a position was available.

    Interview Questions

    Negotiation

    No negotiation.


  6.  

    Team Leader Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took a week. I interviewed at Co-op Group.

    Interview

    Competency based interview and presentation. Structured interview starting with work experience, then followed by questions about specific things you have achieved in previous roles. There was also a presentation for which you have some time to prepare.

    Interview Questions

    • Competency based around examples of things you have done.   Answer Question

    Negotiation

    No negotiation.


  7. Helpful (1)  

    Candidate Coordinator Interview

    Anonymous Interview Candidate in Manchester, England (UK)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Co-op Group (Manchester, England (UK)) in March 2017.

    Interview

    Interview process very quick. They got in touch to arrange an assessment centre for the following week. Assessment centre included 20 people interviewing for 3 positions, plus internal candidates. Very long winded. Introduction, 1 hour group task, 1 hour individual task and 1 hour interview. Found out the outcome within 5 days but they were unable to offer any feedback or reasons for being unsuccessful. I requested feedback and have since been waiting 2 weeks for it, with nobody getting in touch despite having sent them a follow up email. Really unprofessional experience and a waste of an afternoon.

    Interview Questions

  8. Helpful (3)  

    Customer Team Member Interview

    Anonymous Employee in Brighton, England (UK)
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took 5 days. I interviewed at Co-op Group (Brighton, England (UK)) in February 2017.

    Interview

    I handed in my CV and they gave me an application form to fill in and give back as soon as possible. I got a call the next day arranging an interview date.

    The interview was fairly straightforward and not too formal. I was given a set of three scenario questions (randomised) and I had 10 minutes to prepare answers for them then the interviewer assessed me based on my answers by going through a sheet and ticking things off and prompted me when I was struggling. After that they talked about my available hours, which they seemed to care about more than the actual scenario questions as they wanted someone who was flexible with their time.

    Interview Questions

    • Someone approaches you complaining about how untidy the bakery was and how the food they wanted was never in stock. How would you handle this?   1 Answer
    • The area behind the tills is always untidy and your co-workers can't find anything and two of them start to argue in front of the customers. What do you do?   2 Answers
    • You see a queue building up and your co-workers don't seem to notice as they're doing another task. What do you do?   1 Answer
    • The store has been remodelled and there's new produce in stock. What can you do to promote this?   1 Answer
    • You're at a meeting and there's a quiet staff member that wants to speak up but is holding back. What do you do to make sure everyone has their say?   1 Answer
    • A question about what increases sales/what a customer looks for when shopping   1 Answer
    • How can you provide good customer service?   1 Answer

    Negotiation

    No negotiation. They didn't mention my hourly wage and I forgot to ask about that, which was my mistake

    Co-op Group Response

    Mar 8, 2017 – Social Media Content Planning Manager

    Thank you for your review. I'm pleased to hear you accepted the position and hope you are enjoying your time at the Co-op. ^Catherine


  9. Helpful (9)  

    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Co-op Group in November 2016.

    Interview

    Applied online, got an email to arrange telephone interview for 20-30 min which lasted 30min. Passed telephone stage and asked to come into store for 121 interview after 7 days. Driven 40 min to get to interview location. The arrangement was with an Area Manager but when got there a Store Manager interviewed me with a note taker or scorer based on competency/behavioural/Team Management/Leadership/Company Business etc. This stage lasted an hour and started without letting you settle in or relax even though I got there 15 min earlier. So not a pleasant start and straight after sitting in a tiny room went to questioning. The requirement was to provide proof of right to work or otherwise interview would not take place but to my surprise I was not even asked for this till before I was about to leave after interview. So I thought this was just an exercise as the process did not seem to me as one which was an honest recruiting interview but just to fill the slot. I was told that I will hear from them in 2 days. I waited 5 days to recieve an email saying to wait further 2 days. Than weeks passed and no feed back or outcome despite requesting for it a couple of times with at least a weeks gap.

    Really frustrating for me after putting in so much effort and performing well at the interview where the manager seemed impressed too but with zero outcome. At least a feedback should have been given. SHAME I guess!

    Interview Questions

    • tell us about your current job and why are you quitting.   Answer Question
    • why you want to work for CoOp   Answer Question
    • what research have you done or what you know about CoOp Business   Answer Question
    • tell us about a time where you have worked as a team and improved business based on performane   Answer Question
    • scenario based/ what would you do if a staff member has argued with a regular customer who has left store but seek an immediate apology over phone   Answer Question
    • tell us about your participation or what have you done to do something for the community and would you encourage staff to support community and how would this be done   Answer Question
    • a new staff member suggest a night out but one senior member disapproves this. what would you do   Answer Question
    • how do you engage your team   Answer Question
    • scenario based/ your new team manager and you note that one experienced team leader is not performing well, is consistently late and also not not bother what other members are doing. what are you going to do or how would you deal this   Answer Question

    Co-op Group Response

    Mar 8, 2017 – Social Media Content Planning Manager

    I'm sorry to hear you had a poor interview experience. I hope you asked the recruitment team for feedback from the team who interviewed you. ^Catherine


  10. Helpful (4)  

    Store Manager Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience

    Interview

    Contacted by a recruiter within co-op with an idea of what was needed and how process looked. Was advised on a store walk with specifics to look at but then advised I'd looked at the wrong things in post interview feedback. Confusing. Interview straight forward competency based. People and community focused as you'd expect. Waited weeks for feedback.

    Interview Questions

    • Competency based questions around Co-Op values. Leadership skills. What would you do if/when etc etc. Some customer centric questions.   Answer Question

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