Comcast Customer Account Executive Interview Questions | Glassdoor

Comcast Customer Account Executive Interview Questions

Updated Jul 18, 2017
86 Interview Reviews

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Customer Account Executive Interview

Anonymous Employee
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 1+ week. I interviewed at Comcast.

Interview

Awesome experience! I have tried to get in with Comcast, but can take a few attempts! This is where I plan on being long term. A little intimidated by the group interview process, but everyone was very positive of one another in our group and it was a positive vibe all around. The HR guy and the supervisor who were going over the info session about Comcast were all very positive and seemed genuinely happy to work for Comcast. I am so excited to be joining the top telecommunications company! Best advice, be yourself, bring passion and excitement for the job and the company. Be honest, be upfront, and bring a genuine understanding of what the position entails :) detail and goal oriented is probably a plus too! Best interview experience I've ever had. Probably because I REALLY wanted this job!

Interview Questions

  • Tell us about a time when you had to deliver bad news to a customer and how did it go? What was the outcome   1 Answer

Other Interview Reviews for Comcast

  1.  

    Customer Account Executive Interview

    Anonymous Employee in Denver, CO
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Comcast (Denver, CO) in May 2017.

    Interview

    Filled out app on 4/25. Got phone interview on 4/30. Did in person interview on 5\5. Found out i got selected on 5/8. Had to do background and drug test. My background just cleared yesterday 5/26. Start on 6/5

    Interview Questions

    • Name a time when you had to deal with a difficult customer?   Answer Question

  2. Helpful (3)  

    Customer Account Executive Interview

    Anonymous Employee in Miramar, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Comcast (Miramar, FL) in February 2017.

    Interview

    Easier than I imagined. We had the presentation overview, then selected 1 by 1 for interviews. Only 1 interview including the role play because they were short staffed. It was so easy.

    Interview Questions

    • Star method. Name a time you had to diffuse a conflict at work.   1 Answer
  3. Helpful (10)  

    Customer Account Executive Interview

    Anonymous Employee in Jackson, MS
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    The process took 2+ weeks. I interviewed at Comcast (Jackson, MS).

    Interview

    Very long waiting period. 1 phone interview & then a f2f. If you pass that then they'll email your work schedule which you cannot change until there is a bid


  4.  

    Customer Account Executive Interview

    Anonymous Employee in Beaverton, OR
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Comcast (Beaverton, OR) in December 2016.

    Interview

    First interview is on the phone with a recruiter, it's pretty cut & dry sales questions.
    Next you are called for an in person interview with 2-3 of the sales managers, there is a lot of other people interviewing in the same room so it's distracting but not too bad other than that

    Interview Questions

    • Very generic sales questions... tell me about a time when you went above & beyond? Strengths, weaknesses etc   Answer Question

  5.  

    Customer Account Executive Interview

    Anonymous Employee in Woodridge, IL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3+ weeks. I interviewed at Comcast (Woodridge, IL).

    Interview

    There were 3 stages to interview. One phone interview, An online Test to pass, and then a face to face. The whole process did take a long time. After you are hired you have to go through 8 weeks of training and they really do not give what is needed to understand what you are actually signing up for.

    Interview Questions

    • What was the toughest customer facing experience you have had?   Answer Question

  6. Helpful (4)  

    Customer Account Executive Interview

    Anonymous Interview Candidate in Lansing, MI
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied in-person. I interviewed at Comcast (Lansing, MI).

    Interview

    Had an initial phone interview that consisted on basic interview questions. I was then asked to interview in person in Lansing for a Detroit Metro territory. I arrived at interview and was told there was an error in communication and the position was for the Lansing territory. I had them interview me anyways for the experience. Very difficult interview, and very disappointing experience with the disorganization of Comcast.

    Interview Questions


  7.  

    Customer Account Executive Interview

    Anonymous Employee in Beaverton, OR
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Comcast (Beaverton, OR) in April 2016.

    Interview

    Interview was straightforward; they call forward groups of applicants but instead of having one person conduct a group interview, several supervisors and managers have one-on-one interviews in the same place at the same time. They ask about problem solving, handling difficult customers, sales experience.

    Interview Questions

    • Describe a recent situation where you had to go above and beyond to make it right for the customer.   Answer Question
  8. Helpful (2)  

    Customer Account Executive Interview

    Anonymous Employee in Fife, WA
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 4 days. I interviewed at Comcast (Fife, WA) in March 2016.

    Interview

    Manpower reps recruited for the large hiring quota. They were not completely honest or aware that the job is sales. One told me the job wasn't sales! I interviewed with 2 Manpower recruiters on different days, but before the second interview I was advanced to an online assessment test which you have to pass in order to receive a second interview. The last interview was in person, at the Comcast Call Center site with a Comcast manager. I interviewed with someone who was good, so I thought the job would be more professional than it turned out to be.

    Interview Questions

    • How are you with constant change?   1 Answer
    • How do you deal with difficult customers?   1 Answer

    Negotiation

    There is no negotiation. The job has a set earnings for training, and then when training is over it changes to a base plus commission.


  9.  

    Customer Account Executive Interview

    Anonymous Employee in Miami, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 2 weeks. I interviewed at Comcast (Miami, FL) in February 2016.

    Interview

    It is a very energized thorough experience which includes online application, testing, then phone interview if you pass testing, then another interview if you pass phone interview, face to face interview, then once offered job drug & background screening which can take up to 3 weeks.

    Interview Questions

    • Describe a scenario in which you had to deescalate a customer?   Answer Question

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