Convergent Customer Service Representative Interview Questions | Glassdoor

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Convergent Customer Service Representative Interview Questions

Interviews at Convergent

8 Interview Reviews

Experience

Experience
38%
12%
50%

Getting an Interview

Getting an Interview
50%
25%
25%

Difficulty

1.8
Average

Difficulty

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Average
Easy

 

Customer Service Representative Interview

Anonymous Employee in San Antonio, TX
Accepted Offer
Negative Experience
Easy Interview

Application

I applied online. The process took 1 day. I interviewed at Convergent (San Antonio, TX) in April 2017.

Interview

The interview process was good, I applied on indeed.com and a recruiter called me she asked me a few questions over the phone and sent me an email with a application and set me an interview up I came in and she talked to me about the job description and she told me that I would have a day off during the week and one day off on the weekend I needed that schedule took a typing test which you had to type 25 wpm, and a navigation test for hot keys hired me on the spot for the company did my background check which I have a background non violent felony it took a month for me to get in class let me state my felony is 3 years old and they still hired me.

Interview Questions

  • What did I do on my last job and how long did I work for them?   1 Answer
  • Am I available to work the schedule asked for?   1 Answer
  • Can you pass a drug test?   1 Answer
  • Can you sit for long periods of time?   1 Answer
  • Can you get along with others?   1 Answer
  • Can you handle angry customers?   1 Answer

Other Interview Reviews for Convergent

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in San Antonio, TX
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 1 day. I interviewed at Convergent (San Antonio, TX) in April 2017.

    Interview

    Waited for interviewer to came out with a pretty lady telling her he would see her tomorrow. Took computer test. Did amazing he said. I was taken back told I had great customer service experience and he had the perfect project for me. He was waiting on schedules and would contact me Thursday. Same day got an email saying I wasn't a fit.

    Interview Questions

    • Didn't really ask me anything. I think he probably already had his mind made up. Don't appreciate the run around when I am looking for a job bad. Thank goodness I haven't stopped applying and interviewing elsewhere. Have an interview tomorrow for a place I don't really want to work at but I won't be too choosy.   Answer Question

    Convergent Response

    Apr 18, 2017 – Dir. of Talent Engagement & Culture

    We take our recruiting of new team members very seriously and it is disheartening to hear of your experience. Our Vice President of recruiting would be interested in talking to you more about your... More


  2.  

    Customer Service Representative Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied through a staffing agency. I interviewed at Convergent (Atlanta, GA) in January 2013.

    Interview

    Typical questions, whats your experience. It was like any other interview. They take you to a little room and ask questions that are already listed on you r resume.If you have worked in call center before,you pretty much know what to expect. It helps if you ask about the company, that makes the process go by a lot faster.

    Interview Questions

  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Atlanta, GA
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 2 days. I interviewed at Convergent (Atlanta, GA) in January 2016.

    Interview

    It was ok. Kind of a lil awkward. But fairly ok. When explains about the hiring process you will know by the end of business day. 24-48 hours. Hopefully it will come thru by Monday at least. Haven't heard a thing from them today at all. Praying that it do come through really need a job

    Interview Questions

    • What's was my greatest failure?   1 Answer

    Convergent Response

    Apr 18, 2017 – Dir. of Talent Engagement & Culture

    Thank you for your feedback! If there is any additional feedback you would like to share, please reach out to us at culture@convergentusa.com.


  4.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Dallas, TX
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Convergent (Dallas, TX) in May 2015.

    Interview

    It was kind of ghetto an unprecedented! I walked in the interviewer smelled of cigarettes an funk.She looked as if she was really tired an had a long She looked down every time I begin to talk.

    Interview Questions


  5.  

    Customer Service Representative Interview

    Anonymous Employee in Montgomery, AL
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at Convergent (Montgomery, AL) in November 2014.

    Interview

    The interview process was very quick you maybe had two mgrs to interview you and 9 times out of 10 they ask you the same questions even if it's within that day or within that week

    Interview Questions


  6.  

    Customer Service Representative Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Convergent (Atlanta, GA) in January 2011.

    Interview

    There was not much of an interview process. You started with getting registered with an in-house temp service who called you in for testing. After testing, you were scheduled for training.


  7.  

    Customer Service Representative Interview

    Anonymous Employee in Augusta, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 2+ weeks. I interviewed at Convergent (Augusta, GA) in September 2012.

    Interview

    Straight faced forward questions about your flexibility and reliability to be too work on time and everyday. Gave the training hours and the amount of money hot will be paid during training. The interview was more of an informative conversion to make sure you're good with the offer so you can start as soon as the next training class begins

    Interview Questions

    • Do you have transportation. ..would there be anything that would keep you from being to work on time.   1 Answer
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