Convergent Customer Service/Collection Agent Interview Questions | Glassdoor

Convergent Customer Service/Collection Agent Interview Questions

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Customer Service/Collection Agent Interview

Anonymous Employee
Accepted Offer

Interview

All candidates are prescreened, giving first preference to candidates that have previous call center / collection experience. A phone interview is conducted and a recommendation is made either for an in person interview or possibly being considered at a later time.

Interview Questions

  • Tell me a time you dealt with a difficult customer, what was the outcome?   Answer Question
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