Convergys Agent Interview Questions | Glassdoor

Convergys Agent Interview Questions

Interviews at Convergys

4 Interview Reviews

Experience

Experience
50%
25%
25%

Getting an Interview

Getting an Interview
100%

Difficulty

1.5
Average

Difficulty

Hard
Average
Easy

Helpful (4)  

Agent Interview

Anonymous Employee in Greensboro, NC
Accepted Offer
Negative Experience
Easy Interview

Application

I applied online. The process took 2 weeks. I interviewed at Convergys (Greensboro, NC) in March 2012.

Interview

One interview. Just seemed like they were trying to fill training class.

Negotiation

It was non-negotiable.

Other Interview Reviews for Convergys

  1. Helpful (11)  

    Agent Interview

    Anonymous Employee in Logan, UT
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at Convergys (Logan, UT) in September 2013.

    Interview

    Overall they ask general questions and they do a typing test 25wpm. They do troubleshooting test.

    Interview Questions


  2.  

    Agent Interview

    Anonymous Employee in Tucson, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Convergys (Tucson, AZ) in October 2014.

    Interview

    The interview process was standard, though the description was not what my job ended up including. A very informal interview. I later interviewed for other positions which included multiple stages and with any different people. That was a bit intense.

    Interview Questions

  3. Helpful (3)  

    Agent Interview

    Anonymous Employee in Tampa, FL
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Convergys (Tampa, FL) in October 2015.

    Interview

    Very easy, Didn't ask for diploma. Nice interviewer also the questions were very easy. Review the cabelas website if applying for the department.I was offered the job on the spot and took it. It was a good first real job with decent pay. I was later promoted to H&R Block.

    Interview Questions

    • Name a time you had to go above and beyond for a customer.   1 Answer

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