Convergys Customer Service Agent Interview Questions | Glassdoor

Convergys Customer Service Agent Interview Questions

Updated Dec 4, 2017
19 Interview Reviews

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Customer Service Agent Interview

Anonymous Employee in Tampa, FL
Accepted Offer
Positive Experience
Easy Interview

Application

I applied through an employee referral. The process took 2 days. I interviewed at Convergys (Tampa, FL) in October 2017.

Interview

Was called for a phone interview, then scheduled to come in person. Took a typing test and questionnaire about how I would handle different customer service situations. Answered questions about experience and availability.

Interview Questions

  • Describe a time where you gave excellent customer service.   Answer Question

Other Interview Reviews for Convergys

  1. Helpful (1)  

    Customer Service Agent Interview

    Anonymous Employee in Jacksonville, NC
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Convergys (Jacksonville, NC).

    Interview

    It is made to appear like an actual interview but they will literally hire anyone that walks in. Do not stress over getting the job, you will have plenty of time for that once you are hired and out of training. submitted application online and was called 30 minutes later with a job offer.

    Interview Questions

    • Are you good at handling other people's problems.   2 Answers

  2.  

    Customer Service Agent Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Convergys.

    Interview

    Applied online, recruiter called me same night around 7pm she was really pushy about me taking the position. It was ackward but I went along with the process. Had 1 additional interview asked basic star method questions. It was pretty straight forward. At the time starting pay was only 9/hr so how hard can a 9/hr job interview be. Sent email to do drug test and background check and that was pretty much it

    Interview Questions

    • Name a time you went above and beyond for a customer?
      Name a time you dealt with an angry/ upset customer?
      How do you stay focused when doing repetitive task?   Answer Question
  3.  

    Customer Service Agent Interview

    Anonymous Employee in Hickory, NC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at Convergys (Hickory, NC) in August 2015.

    Interview

    It's a short process, you take an assessment on the computer and once that is completed, they take you to a face to face interview, from there they will either call you back and invite you back to work or they will kindly reject you.

    Interview Questions

    • What work experience qualifies you to work in a face paced work environment?   Answer Question
    • Say a customer calls in and is disgruntled about the treatment they have received from the company, how would you respond to the customer and how would you solve their problem?   Answer Question

  4.  

    Customer Service Agent Interview

    Anonymous Employee in Lubbock, TX
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Convergys (Lubbock, TX) in March 2015.

    Interview

    I was told that I would not have to make sales, ended up having to push sales on every call or I would get written up for it. Also got written up for not making enough sales each month and they don't care that people are trying to save money for the holidays. They are greedy and selfish.

    Interview Questions

    • They asked if I could work the hours they were offering.   1 Answer

  5.  

    Customer Service Agent Interview

    Anonymous Employee in Phoneton, OH
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Convergys (Phoneton, OH) in May 2014.

    Interview

    Easy phone interview and testing. Had trouble getting all my equipment to pass the requirements but after several tries I finally got it. Also I had just changed my cable provider and they offered it for free as a benefit.

    Interview Questions


  6.  

    Customer Service Agent Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at Convergys in April 2014.

    Interview

    The interview process was quite easy and handled all over the phone since I was applying for a Work at Home position. The first interview involves basic qualification type questions then if you pass that you go on the second interview. In the second interview more in depth questions are asked about your background/job history as well as role-playing questions.

    Interview Questions

    • Q. Have you ever had a call with an angry customer and how did you handle it.   Answer Question

  7.  

    Customer Service Agent Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Convergys in December 2013.

    Interview

    This company spends a lot of energy to hire. The recruiter is very positive and pleasant and does the very best to help you succeed through the process. The questions on the phone interview are not tricky and do not make you feel uncomfortable or something you cannot answer. There is a drug test after successful completion of the phone interview and on-line basic skill testing. After you pass the drug you are invited to orientation for approximately 2 hrs. You may take additional skill test and fill out some paper work such as tax forms and benefits. Over all, a pleasant unintimidating hiring process.

    Interview Questions

  8.  

    Customer Service Agent Interview

    Anonymous Employee in Longview, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at Convergys (Longview, TX) in November 2013.

    Interview

    I applied on line, they responded by email on the same day requesting I come in and take tests. I went in the next day and took the testing and 20 minutes after I left a recruiter called and there was a 20 minute phone interview.

    Interview Questions

    • None of the questions were difficult or unexpected. The hardest one for me to answer was "What was your most difficult phone call."   Answer Question

    Negotiation

    I was offered an hourly wage. I was grateful to get the offer and did not negotiate.


  9.  

    Customer Service Agent Interview

    Anonymous Employee in Laredo, TX
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 6 days. I interviewed at Convergys (Laredo, TX) in January 2013.

    Interview

    Interview process started with filling out a questionnaire about yourself on one of the computers in the HR office, followed by a typing test. Once completed, they told me they would call me back at a later date. When I received the call a few days later, they scheduled a date for an interview. I sat down with the interviewer and they had what seemed a checklist on their clipboard.

    Interview Questions

    • Questions included: What experience do you have with customer service? What about customer service over the phone?   Answer Question

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